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    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BEWARE! Royal Mail "Recorded Delivery"


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Barracad

 

I'm not being funny (or perhaps I am), but how come the only time we ever see you is when you come to berate us about Royal Mail matters - surely something that, although we enjoy discussing it, is fairly secondary to the object of the forum; and in any case a matter surely of personal preference and/or budget?

 

It's also fair to say that you've been conspicuous by your absence when any of the folks you've been barracking here have been appealing for help or feedback from a moderator or more 'senior and learned' forum member, on an important or technical item.

 

We're all on the same side here - let's try and be friendly and get on?

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The Trade Descriptions Act 1968 makes it an offence for a trader to apply, by any means, false or misleading statements, or to knowingly or recklessly make such statements about services

 

From the royal mail site

 

"If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

 

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business. "

 

 

The fact is that they have only acknowledged receiving say 132 items, they do not acknowledge, your specific item of mail, which is what you have paid for.

Therfeore the receipt and all the documentation that one receives with this service is in breach of the above

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I'd say that was a fairly spot-on summation of what's going on Bally. Well done - nicely researched contribution. ;)

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
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COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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I would have also thought that there was a contract, even with ordinary post.The contract would be entered into by means of you putting stamp on and posting in post box.Royal Mail are then under legal obligation to deliver the mail to the address on the item.

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Fair enough - your choice.

 

But for quite a number of us other CAGERS - we feel safer coughing up the extra dosh!

 

Thats fair and good but for me, the only piece of postage that has a legal time limit on it is the S.A.R - (Subject Access Request). If you have proof positive that it has been signed for there is no defence.

 

The Prelim and LBA while dated and allowing them 14 days to respond, if they claim not to have it yet you can prove it has been sent by a cerificate of postage, they would be very hard pressed to claim they hadnt received either.

 

The Royal Mail DO offer compensation, it is up to 100 times the price paid for postage

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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And then to be 100% honest, we all have internet (or wouldnt be on here) just email the letter to their email address. You receive an auto response within 5 mins of sending. WHY use the mail

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Hi Isiris,

 

re e mail. BoS are very reluctant to divulge e mail addresses for specific teams/ individuals. They say it is an internal system.

 

I would love to send the individuals/ teams an email!! I will try and work out their protocol for e mail allocation.

 

Cheers!:)

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Isiris

Not sure I can completely agree with you about the autoresponder necessarily providing proof of delivery. The trouble with email in my opinion for this type of correspondence, is that there's still too much scope for excuses from the banks.

 

All an autoresponder tells you is that 'the mail that you sent has reached our mailserver'. There are far too many potential fob-offs (and lets face it the Banks are masters of the fob off!), and things that could go wrong in between, for this to offer the same reassurance as a signature on a proof of delivery to the physical address concerned.

 

I'm certainly no Luddite (far from it), but I don't quite think we've reached the stage yet, where an email has quite the same currency as a physical piece of snail-mail :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Barracad

 

I'm not being funny (or perhaps I am), but how come the only time we ever see you is when you come to berate us about Royal Mail matters - surely something that, although we enjoy discussing it, is fairly secondary to the object of the forum; and in any case a matter surely of personal preference and/or budget?

 

It's also fair to say that you've been conspicuous by your absence when any of the folks you've been barracking here have been appealing for help or feedback from a moderator or more 'senior and learned' forum member, on an important or technical item.

 

We're all on the same side here - let's try and be friendly get on?

 

I'm not trying to berate anybody - I'm advising people not to use Recorded Delivery, as you end up with problems like this.

 

As for your other suggestion - I have over 6,000 posts - are you suggesting they are all about Royal Mail.

 

 

Other comments - If you get a signature for the item then they HAVE given you a signature for the item, I really don't get what difference it makes how many other items were delivered at the same time - the key point is you get a signature for YOUR item.

 

Also, Recorded Delivery is a service provided under the Postal Services Act 2000 and, as such, is not contractual. Therefore there is no contract which can be breached.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Isiris

Not sure I can completely agree with you about the autoresponder necessarily providing proof of delivery. The trouble with email in my opinion for this type of correspondence, is that there's still too much scope for excuses from the banks.

 

All an autoresponder tells you is that 'the mail that you sent has reached our mailserver'. There are far too many potential fob-offs (and lets face it the Banks are masters of the fob off!), and things that could go wrong in between, for this to offer the same reassurance as a signature on a proof of delivery to the physical address concerned.

 

I'm certainly no Luddite (far from it), but I don't quite think we've reached the stage yet, where an email has quite the same currency as a physical piece of snail-mail :D

 

Mac

 

The law recognises email as a recognised means of service. Same as mail.

If you save the mail to your "sent" folder then when you receive the Autoresponse file both in a seperate folder.

 

I am not too concerned whether they say they receive it or not as long as I CAN SHOW I have sent it.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Entirely fair point Isiris.

I guess where I'm coming from is the 'personal peace of mind' aspect of the physical proof of a signature and the fact that there is really no right or wrong way to handle this - it's matter of personal preference...BUT - if you are going to go for a RM premium product, then Special Delivery as opposed to the others, is surely the way to go.:D :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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aye but this service says that you can track and trace onlone.The fact is that noone has signed for YOUR item and therefore cannot be traced.

So when we ring customer services they respond by telling us that the item has not been delivered.

We know it probably has, but we have not received the service we requested.

Why when I receive a recorded signed for item , I must be available to sign for it, but other instiutions only have to sign and agree to the NUMBER of items?.

Is there anywhere within that where they acknowledge that yours is one of them and if so why the hell can that not be traced?

 

Postwatch (ombudsman), in Northern Ireland apparently believes that recorded signed for is not a guaranteed service (whatever the hell that means eg can they throw it over the hedge if they so wish).

Does the Trades Description Act not apply to the Royal Mail either.

O h and I do belive that there is an Ombudsman for the postal service!!!

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Bally - I've got proofs of signature on the two Special Delivery items I sent (well, semi-legible scribbles anyway), but not the 'Signed for' one - all that one gives me on the website is 'come back later' - I sent it 3 months ago and it did actually get there...useless! :lol:

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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how can Postwatch help?

 

Postwatch understands what Royal Mail and any other licensed providers have to do to comply with their licence. If there is a failure to comply, Postwatch can refer the matter to Postcomm (the Regulator) with a request for enforcement action to be taken. Alternatively, Postwatch can discuss the issue direct and gain agreement as to what remedial action will be undertaken.

Postwatch also helps to further the interests of customers by monitoring service levels and complaints. Such monitoring reveals weak spots that can be drawn to Royal Mail's attention. This helps to improve services.

It's useful if you think about what you would like to happen to resolve your complaint - are you seeking an apology, an investigation or compensation?

If you want to complain about Postwatch, speak or write in the first instance to the manager of your local regional office (using the link, complain to your local office, above). The Code of Practice on Complaints Handling in Postwatch (Currently under review) gives full details of the process starting from page 8.

who can Postwatch help?

 

Both large and small customers - businesses and domestic. Postwatch has special interests in supporting the disabled and chronically ill customers, pensioners and those who live in rural areas or who are on low incomes.

how do I complain?

 

If you do not feel confident about approaching Royal Mail or any other licenced postal provider with your complaint, we will help you. We will 'hold your hand' from start to finish. If you would like Postwatch to help you to make a complaint, please complain online.

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aye but this service says that you can track and trace onlone.The fact is that noone has signed for YOUR item and therefore cannot be traced...

 

Why when I receive a recorded signed for item , I must be available to sign for it, but other instiutions only have to sign and agree to the NUMBER of items?.

Is there anywhere within that where they acknowledge that yours is one of them

 

Ah right, I think I get your point... crossed wires!

 

Yes they do acknowledge that they are signing for your item. They don't just sign a document that says "we received 200 items today" as that would just be pointless as nobody would know what items they were for!

 

I think the process is something like this: For smaller deliveries (maybe up to about 20?? items or so) they have a card similar to the one you sign for an individual item, but with all the barcodes stuck on the card and they sign the bottom to say they have received all the above items. For larger deliveries, they get a printout with a list of all the item numbers and then sign to say they have received these items - but only one signature is needed for the whole delivery.

 

I thought you were seriously suggesting that some poor secretary somewhere would have to sign and sign her name 200 times for 200 individual items - now that would be madness! So in short, yes, they do sign for your item, albeit at the same time as signing for other items.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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As for using 'registered' post I have no idea what you're on about - there has been no registered post service in this country for donkeys years - you must mean either recorded or special delivery.

 

I think that if you go back to my original post you will see that I made clear reference to *SIGNED FOR* (orange sticker) - which used to be known as *RECORDED DELIVERY* - and *SPECIAL DELIVERY* (silver sticker) - which used to be known as *REGISTERED POST*.

 

Indeed, when I go to my local Post Office - they always use the old terminology.

 

Perhaps the good news from the South has not yet reached the North!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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The Trade Descriptions Act 1968 makes it an offence for a trader to apply, by any means, false or misleading statements, or to knowingly or recklessly make such statements about services

 

From the royal mail site

 

"If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business. "

 

 

The fact is that they have only acknowledged receiving say 132 items, they do not acknowledge, your specific item of mail, which is what you have paid for.

Therfeore the receipt and all the documentation that one receives with this service is in breach of the above

 

 

Thank you!

 

Good point!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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Aye, but is there no way that the sytem can pick thse up to enable us to track and trace?

Alternatively there should be an advice on the forms from royal mail along the lines of " depending on the size and capacity of the receiving organisation , you may not be able to have an individual signature for the item you are sending"

Its a severe glitch in the system and misguides customers who belive that they will be able to track their item.

It needs sorting out

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Other comments - If you get a signature for the item then they HAVE given you a signature for the item, I really don't get what difference it makes how many other items were delivered at the same time - the key point is you get a signature for YOUR item.

 

As a point of interest -

 

I DID NOT, repeat NOT, get any signatures on Track Back for the 3 recorded Signed For letters that mysteriously disappeared.

 

How could I, since they HAD disappeared?

 

If my letters were in or part of a batch of 135 received in that delivery and Royal Mail had agreed that it was OK for the recipient to sign the very last entry - then there is NO proof that MY letter in that batch HAD been received!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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Aye, but is there no way that the sytem can pick thse up to enable us to track and trace?

Its a severe glitch in the system and misguides customers who belive that they will be able to track their item.

It needs sorting out

 

The banks have a similar problem with their internal procedures and thats probably what causes us problems with them. And it misguides us, their customers.

 

That needs sorting as well !!!:wink:

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Just for the record - here's what shows online for my 'Recorded-Signed For' letter sent to them threee months ago, and which arrived:

 

Recorded_smallforcag.jpg

 

Some service, huh? :roll:

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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How did you do that? I tried to when I started all *this* off!

 

I'm not scanning - posting it in the weblog and inserting a link!!!!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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