Theft . Bank refunds?

[signalnorth]

My good friends Father (75 years plus) was recently mugged, a mugging which involved his 'Hole in the wall' card being used. The Police have the offenders on the banks CCTV but despite all this Alliance and Leicester refuse to refund my friends Fathers money. This does not seem right to me . The Bank claim he gave them his pin number! The Police actually know how they got the pin number (His earlier withdrawal was filmed on a mobile phone) and they themselves cannot believe the banks attitude ! What's the legal situation? I thought banks had an obligation to do this. Can anyone advise please?

[fivelaws]

Can the PR-storm possibly get any worse for the A&L?

 

If it was me, I'd start with the local and national papers. They love a good "pensioner robbed and heartless bazillionaire banks say bugger off" story. Normally resulting in a "bank spokesman says as a gesture of goodwill...etc, etc"

[bram stoker]

What action has been taken with the bank so far? Letters, phonecalls? Are there diary dates and details of exactly how he has been requesting the money due?

 

I'm not sure on which laws to use here, but suggest you Father's friend comes onto the site if he wants to deal with this.

[Rooster-UK]

Also local radio are definitely worth thinking about.

If your local radio station has anyone like BBC WM's Ed Doolan, the problem will get dealt with very quickly.

Are either you or your Dad located in the Midlands ?

 

The main thing is to keep gnawing. Let them know that you are NOT going to go away.

 

Let every day become an adventure for the bank....... only you know what time you are going to ring...... and whether they are going to hear your dulcet tones or a raucous bellowing.

 

Wear them down. Good luck.

[signalnorth]

What action has been taken with the bank so far? Letters, phonecalls? Are there diary dates and details of exactly how he has been requesting the money due?

 

I'm not sure on which laws to use here, but suggest you Father's friend comes onto the site if he wants to deal with this.

 

I've asked him to, I'm sure he'll be on here soon. Many thanks for posting