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accepted final settlement,4 apr received at hsbc 5thapr 17 apr still nothing paid in


pjdj
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hi there, i was offered about 85 % of what i claimed back which is fine by me as i had been refunded some charges last year, my acceptance letter was received by hsbc on 5 apr, now by my reckoning today is the 7th working day but i have heard nothing else, has anyone else accepted and been paid (or even not ) within the 7 day timescale, do i need to be patient or do i need to get onto hsbc's case again, thank you

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HSBC are very busy with all of this and although that’s no excuse for offering a payment within 7 days and not doing it we have seen a few people in the same situation as you.

You could try giving them a call just to check when they intend to pay you.

pete

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