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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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Hippo v NatWest


Micky the Hippo
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Howdy gents

 

sat here with six years worth of statements from two Natwest accounts

 

can I reclaim the monthly 'Account Fee' of £5?

I think this is a monthly fee for the privilege of being overdrawn

 

on top of that there's a monthly interest charge at £16.99% on the authorised overdraft, that can't be reasonable surely? (29.5% if it goes over the authorised limit)

 

many thanks, I have tried to search for this, honest

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Thank-you

 

Spreadsheet thingy is all filled in, total charges is slightly north of £900, which is nice

 

I have no idea how people manage to get into the thousands and thousands

 

It's a shame the interest on the overdraft can't be claimed, that'd be as much again

 

Anyhow, I'll do the next letter shortly under RD and see what happens

 

I'm waiting for six years of Barclays statements any day now too, they used to be very fond of a £25 charge for being over agreed limits, 'no more than three such charge per month'

 

erm, if I'm in the wrong place here, can I be moved to the Natwest section, the layout and navigation on this forum is rather unclear tothe new man

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  • 1 month later...

Howdy all

 

I've had two Natwest accounts dating back to my student days in 1984 so hods of charges

 

I've got the six years from them and put in a single claim as far as the LBA, didn't quite manage the MCOL before going on hols a couple of weeks ago

 

On my return I had an offer for a third of my initial claim in f&f, yada yada

 

After some more reading, I've almost finished reworking my figures using the full compound interest at the unauthorised rate on charges and interest on charges using the compound spreadsheet on this site

 

I'm sending that all off as a new Prelim letter stopping my initial claim and replacing it with this one

 

All good?

 

Now, if they receive this larger claim and then offer me full settlement of my initial claim am I bound to accept it? I assume not if it post dates my second claim/letter

 

And I'm assuming that I shouldn't accept the first offer even in partial settlement as it's not related to the second and current claim

 

And I suspect I've got statements going back a fair way earlier than six years (thanks to the wife) which will be prime charges years, should I do those as a separate claim? I'm keen to get the ball rolling, even with compound etc etc, my claim shouldn't be more than £2.5K, without CI it's less than £1.3k so I suppose I could roll it all into one claim if it made sense to

 

thanks

Hippo

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Bump............ soz, got confused half way through!!! Anyone????

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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I've resent the prelim letter cancelling my earlier claim and supplying a new claim with compound interest at the unauthorised rate

 

oof!

 

I've also sent a new SAR asking for statements from 1992 to six years ago, sadly without bong's splendid para about microfiched and signatures, that will have to go in the followup when they doubtless fob me off

 

I'm relying on the letter cancelling my first claim dealing with the initial offer of 30%

 

if I get the earlier eight years I'll be able to take the rest of the year off, I made a lot and spent a lot in those days with predictable chaos and charges

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ho hum

 

a second letter arrived today, dated 26th March, the same date as the first offer, the letter is word for word identical to the first one other than the postcode being wrong, hence delay and the offer being £553 rather than £290 and a fractionally different 'Your ref'

 

Neither amount makes much sense to me, the first one was a third, the second was nearly two thirds, for a nasty moment I though they'd add up to the sum I claimed on my first letter, fortunately the total is £40 short of my initial charges only claim, they should now have received my second prelim offer with CI compound so close call there perhaps

 

no idea how they can send two letters out on the same day for different offers, I am claiming for two accounts but I claimed them together as a single sum, albeit with two separate schedule of charges, perhaps they received my LBA and knocked ot a second improved offer without changing the date, gawd know how they could get my postcode wrong on one of them

 

Can I offer to accept these offers in part payment without f&f settlement? Seeing as they're kinds sorta offered against an intial claim that I've now asked them to ignore

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Guest NATTIE

Mickey, what have they not included, is it two unarranged borrowing fees early on or did you have an advantage gold account?

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Hi Nattie

 

How would I know what they've missed out?

 

Even if I assume that the two separate offers sent out on the same day relate to the separate accounts and together form an offer for the two accounts I claimed as a single sum (I can assure you that the letters give no clue to that) it's simply £40 less than the amount I demanded

 

I've just checked the schedules and there's nothing that could add up to £40 at either end of either account

 

they were bog standard accounts, no extras, no nothing

 

ta

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Guest NATTIE

Odd i would have thought if an offer had been made excluding interest that an obvious logic would exist. ie something at the beginning that was excluded. Oh, well onto MCOL you go.

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on checking the schedules, they've offered in full on one of the accounts and £29 short on the other one, that makes no sense to me as I have no charge to that amount for them to miss out

 

the second letter arrived after I'd posted my second revised CI claims so I'm going to send a standard rejection pointing them to my revised claim

 

I claimed the accounts together as a single sum so I'm assuming that I can reject even the one that was offered in full?

 

Especially as it arrived after I'd sent out a new claim replacing my first claim?

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Micky, starting to sound a bit confusing, but you seem to know what you are doing.

Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Micky a bit clearer now. You will be alright before you put your court claim in . Any amendments after that will cost you £35. Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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cheers Parkvale, I think I just about got away with, thankfully the Natwest offers were a tad short and separated by the wrong postcode

 

LBAs next week and then I'll start reading up on the N1/MCOL stuff, it all looks simple enough from my skimming to date, a few paras to cobble together for the CI angle I suppose

 

this site is utterly brill, massive respect to the people that set it up and run it

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A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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A betting Hippo ?:D

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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after seeing someone else's thread I called NW and asked for 1992 onwards statements

 

they said they only have seven years, I suggested otherwise and mentioned the DPA casually, the chap went to check with someone senior, still seven years

 

I mentioned CAG, SARs and the DPA again as well as saying others had managed to get 1992 statements

 

That apparently is a matter for Customer Care, after a considerable period of being on hold I was told they were too busy but would call me back withion 24 hours

 

On the subject of bets, who reckons they will?

 

They have my second SAR asking specifically for 1992 statements.

 

I really wish I'd done the bit about the Data Officer signing an affidavit that no such records existed, I did mention that and got a rather worried noise in response.

 

Ah well, all part of showing tham person is serious I hope

 

I'm betting on no call back and a fob off in reply to the SAR, I'll reply to that with a demand for the signed affidavit

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Mickey, odds on certainty they don't ring you back, because most of the time you feel like you are eusa_wall.gif

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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