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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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How long till they pay up please?**won**


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Hi, I know its only a week since we signed our acceptance offer for the FULL amount offered on both accounts! :D

 

..but I'm so excited at the prospect of being a few thousand quid in CREDIT .... does anyone know how long it actually takes the bank to pay the money into your account?

 

thanks

Holly

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hi,

just posting about the same thing! I have recently contacted Sandy Watt, she could'nt find my acceptance letter!!!-.so she has just sent a copy for me to sign again, and I have sent that today. What address did you use, or did you send the pre-addressed envelope?

 

However she did say once the acceptance letters are received it takes up to 5 days!!

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thanks, I used their prepaid envelope but stuck first class stamps over their 2nd class one! dont wanna waste any time... the first one we signed was March 22nd, the second was 26th.... I CAN'T WAIT ANY LONGEr!!!

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I've had an email response saying they have a huge backlog waiting to be entered so they can't confirm if they have or haven't received our signed acceptance or when they will be repaid (but i posted copies by special delivery last night just incase) so it's just a matter of being patient I guess.

 

I will of course keep you posted :)

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The "backlog" seems to be consistent around the RBS forum at the moment. That said, each and every one of you expecting a response / letter / offer / settlement need to be thinking of yourselves and not RBS. The backlogs are not your problem, they're theirs and if you don't receive a response in a reasonable amount of time I would be progressing your claim as appropriate.

 

If they have offered you a settlement then not backed it up, they have not kept to their side of the deal, so if you have given them a reasonable amount of time, you should carry on with your claim. If that is giving them a deadline of 7 days before taking them to court then so be it. If it is progressing to LBA then so be it. Ensure you are reasonable so that you can demonstrate (if it goes to court) that you have been and then the bank has no excuse.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I started court proceedings on 14th March, received a settlement figure on 23rd March and now having signed and sent it back (over ten days ago), they are saying they have a back log and no record of it so far. Can I continue with my court claim for the full amount?

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Jeepers, how long does it atke to write a cheque.

Delaying tactic definitely, since branches regardless of the amount of cheques taken in any one day have to be processed on the same day (are not allowed to retain debits overnight).

Perhaps they could employ a few more "on-call" staff (whom they treat apallingly)to process the payments.

They don't give you ten days grace to cough up the money before bouncing a payment/charging so why on earth would you wait?

GRRRRR

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my letter said it would be paid direct to my account.

 

I'll just sit and sulk for another week, as long as I know its on its way I suppose I shouldn't pester for fear of holding up anyone who hasn't had an offer yet.

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Tf44, you took the words right out of my mouth! :)

I was also thinking they don't seem to have backlogs when it comes to taking our money! I suppose they could just be trying to make things difficult to put some people off? And if we just accept the excuse of backlogs, we could end up waiting months!!

 

I was told to send my acceptance letter back in a pre-addressed envelope, which is a different address to the one written on the acceptance letter-I did'nt realise this until after I had posted it.

 

When I asked about this I was told to send it to the address on the acceptance letter- and not the enclosed envelope-so whats that about!!-time wasting? (and that letter in the pre-addressed envelope has gone missing!) So that has given them an extra week already...now I have to wait until they recieve the copy...

 

So I will be sending yet another letter, recorded (more costs to me!) giving them a deadline.

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It takes about two minutes to write out a manual debit and credit and about a minuute to process!!!

 

Can't see how they can say "oh backlog".

This is rubbish.They don't need to investigate any further, they just have to pay the money.

Ask them if they expect you to believe that an instiution as large as theirs, whose job it is to make this kind of transaction all day long, really need ten days to perform a simple account transfer?

Makes you wonder how they ever get any work done at all?

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Well in reality, it might only take two minutes to pay get a cheque processed, but if you have worked or do work in a finance company, you will know that the people who are dealing with our requests now (Tommy et al) aren't the same people who will be writing the cheques or paying the balances. This will get passed on to another department to do once Tommy et al have got round to your mailing and that is where the stated backlog is - the backlog they are referring to is the amount of paperwork that is coming through the door right now and they are no doubt having difficulty just getting through it all.

 

If you think a reasonable amount of time has passed without you receiving your settlement then I would send them a letter giving them a deadline to turn this around else you will progress your claim to the next stage (obviously "the next stage" depends on what you were at at the time of the offer).

 

At all times you need to give them achievable deadlines so that if / when you go to court you can demonstrate you have been reasonable.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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In terms of structure, I'm not sure, but I believe Tommy is Sandy's senior.

 

He was dealing with our claims when I was doing mine, so Tommy was quoted by everyone. Nowadays, everyone quotes Sandy. I guess I'm just showing my age there :D

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Heh!

 

Death by LBA!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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From one polite letter dated March 2nd, an offer from RBS on March 23rd and one chasing email from me last week - THE MONEY IS IN OUR ACCOUNT TODAY!!!!!!

 

I can't believe it :D I feared we would have to keep chasing for it. Just to let you all know, don't lose heart - I hadn't heard anything for 3 weeks and bingo there it is. All (a few thousand) of it!

 

Hollyz

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