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How long till they pay up please?**won**


felix24
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Hi, I know its only a week since we signed our acceptance offer for the FULL amount offered on both accounts! :D

 

..but I'm so excited at the prospect of being a few thousand quid in CREDIT .... does anyone know how long it actually takes the bank to pay the money into your account?

 

thanks

Holly

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hi,

just posting about the same thing! I have recently contacted Sandy Watt, she could'nt find my acceptance letter!!!-.so she has just sent a copy for me to sign again, and I have sent that today. What address did you use, or did you send the pre-addressed envelope?

 

However she did say once the acceptance letters are received it takes up to 5 days!!

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thanks, I used their prepaid envelope but stuck first class stamps over their 2nd class one! dont wanna waste any time... the first one we signed was March 22nd, the second was 26th.... I CAN'T WAIT ANY LONGEr!!!

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I've had an email response saying they have a huge backlog waiting to be entered so they can't confirm if they have or haven't received our signed acceptance or when they will be repaid (but i posted copies by special delivery last night just incase) so it's just a matter of being patient I guess.

 

I will of course keep you posted :)

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The "backlog" seems to be consistent around the RBS forum at the moment. That said, each and every one of you expecting a response / letter / offer / settlement need to be thinking of yourselves and not RBS. The backlogs are not your problem, they're theirs and if you don't receive a response in a reasonable amount of time I would be progressing your claim as appropriate.

 

If they have offered you a settlement then not backed it up, they have not kept to their side of the deal, so if you have given them a reasonable amount of time, you should carry on with your claim. If that is giving them a deadline of 7 days before taking them to court then so be it. If it is progressing to LBA then so be it. Ensure you are reasonable so that you can demonstrate (if it goes to court) that you have been and then the bank has no excuse.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I started court proceedings on 14th March, received a settlement figure on 23rd March and now having signed and sent it back (over ten days ago), they are saying they have a back log and no record of it so far. Can I continue with my court claim for the full amount?

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Jeepers, how long does it atke to write a cheque.

Delaying tactic definitely, since branches regardless of the amount of cheques taken in any one day have to be processed on the same day (are not allowed to retain debits overnight).

Perhaps they could employ a few more "on-call" staff (whom they treat apallingly)to process the payments.

They don't give you ten days grace to cough up the money before bouncing a payment/charging so why on earth would you wait?

GRRRRR

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my letter said it would be paid direct to my account.

 

I'll just sit and sulk for another week, as long as I know its on its way I suppose I shouldn't pester for fear of holding up anyone who hasn't had an offer yet.

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Tf44, you took the words right out of my mouth! :)

I was also thinking they don't seem to have backlogs when it comes to taking our money! I suppose they could just be trying to make things difficult to put some people off? And if we just accept the excuse of backlogs, we could end up waiting months!!

 

I was told to send my acceptance letter back in a pre-addressed envelope, which is a different address to the one written on the acceptance letter-I did'nt realise this until after I had posted it.

 

When I asked about this I was told to send it to the address on the acceptance letter- and not the enclosed envelope-so whats that about!!-time wasting? (and that letter in the pre-addressed envelope has gone missing!) So that has given them an extra week already...now I have to wait until they recieve the copy...

 

So I will be sending yet another letter, recorded (more costs to me!) giving them a deadline.

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It takes about two minutes to write out a manual debit and credit and about a minuute to process!!!

 

Can't see how they can say "oh backlog".

This is rubbish.They don't need to investigate any further, they just have to pay the money.

Ask them if they expect you to believe that an instiution as large as theirs, whose job it is to make this kind of transaction all day long, really need ten days to perform a simple account transfer?

Makes you wonder how they ever get any work done at all?

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Well in reality, it might only take two minutes to pay get a cheque processed, but if you have worked or do work in a finance company, you will know that the people who are dealing with our requests now (Tommy et al) aren't the same people who will be writing the cheques or paying the balances. This will get passed on to another department to do once Tommy et al have got round to your mailing and that is where the stated backlog is - the backlog they are referring to is the amount of paperwork that is coming through the door right now and they are no doubt having difficulty just getting through it all.

 

If you think a reasonable amount of time has passed without you receiving your settlement then I would send them a letter giving them a deadline to turn this around else you will progress your claim to the next stage (obviously "the next stage" depends on what you were at at the time of the offer).

 

At all times you need to give them achievable deadlines so that if / when you go to court you can demonstrate you have been reasonable.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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In terms of structure, I'm not sure, but I believe Tommy is Sandy's senior.

 

He was dealing with our claims when I was doing mine, so Tommy was quoted by everyone. Nowadays, everyone quotes Sandy. I guess I'm just showing my age there :D

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Heh!

 

Death by LBA!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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From one polite letter dated March 2nd, an offer from RBS on March 23rd and one chasing email from me last week - THE MONEY IS IN OUR ACCOUNT TODAY!!!!!!

 

I can't believe it :D I feared we would have to keep chasing for it. Just to let you all know, don't lose heart - I hadn't heard anything for 3 weeks and bingo there it is. All (a few thousand) of it!

 

Hollyz

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congratulations

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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