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    • 05.05.24 Ever so sorry if I have entered this in the wrong part of this website.   My grandfather is in his 70's and retired.  He asked me to help him find a work pension that he was paying into when he was working. From 1967 - 1982 he worked for a Fabric Dying Company, Celanese, Spondon Derby UK. I have already used the GOV.uk Trace Pension Scheme. It listed a few pension companies : Akzo Nobel (CPS) Pension Scheme formerly Courtaulds Pension Scheme.  I do not fully understand how this works but I think this scheme is administer by a company called Willis Tower Watson. We have called this company, got through to the pension department submitted all my grandfather's details (D.O.B. , N.I. no. etc.) but that agent tells that they have no record of my grandfather and ask what is the name of the pension scheme. Here is the problem, his home was burgalled in 2005 and a briefcase which contained his legal documents was stolen. So he does not know who was the Pension Scheme company. I have a this phone number 01332 681 210 for Celanese but it just rings and never gets answered. So I am asking for help if anyone can tell us where we can try next. I am also hoping for a massive long shot that one of them members on this website, worked for or knows someone who worked for British Celanese Spondon Derby and could tell us of any pension company. Thanks for any help.
    • Well I sent them the letter of claim, the only responses so far was a few emails reopening the claims on the parcels where they asked for information such as proof of value (which I get) but other things like photos of the parcels, which I haven't got as I never took photos of them. It's been well over the 14 days since I sent the letter now anyway, so what do you think I should do now?
    • Know it has already been answered, but? Does not explain why JCI has registered a different default date when they get the information from the original creditor, Virgin
    • Since you were stopped at the time there is no requirement for the police give you anything there and then or to send you anything before they have decided how to deal with the offence.  They have three choices: Offer you a course Offer you a fixed penalty (£100 and three points) Prosecute you in court  The only option that has a formal time limit is (3). They must begin court proceedings within six months of the date of the alleged offence. Options (1) and (2) have no time limit but since the only alternative the police have if you decline those offers is (3) they will not usually offer a course beyond three months from the date of the offence and will not usually offer a fixed penalty beyond four months from that date. This is so as to allow time for the driver to accept and comply with their offer and to give them the time to go to option (3) if he declines or ignores it.  Unless there is a good reason to do otherwise, the action they take will usually be in accordance with the National Police Chiefs' Council's guidance on speeding enforcement. In a 40mph limit this is as follows Up to 45mph - no action. Between 46mph and 53mph - offer a course Between 54mph and 65mph - offer a fixed penalty Over 65mph - prosecution in court So you can see that 54mph should see you offered a fixed penalty. Three weeks is not overly long for a fixed penalty offer to arrive. As well as that, there has been Easter in that period which will have slowed things down a bit. However, I would suggest that if it gets to about two months from the offence date and you have still heard nohing, I would contact the ticket office for the area where you were stopped to see if anything has been sent to you. Of course this raises the danger that you might be "stirring the hornets' nest". But in all honesty, if the police have decided to take no action, you jogging their memory should not really influence them. The bigger danger, IMHO, is that your fixed penalty offer may have been sent but lost and if you do not respond it will lapse. This will see the police revert to option (3) above. Whilst there is a mechanism in these circumstances  to persuade the court to sentence you at the fixed penalty level (rather than in accordance with the normal guidelines which will see a harsher penalty), it relies on them believing you when you say you did not received an offer. In any case it is aggravation you could well do without so for the sake of a phone call, I'd enquire if it was me.  I think I've answered all your questions but if I can help further just let me know. Just a tip - if you are offered a fixed penalty be sure to submit your driving licence details as instructed. I've seen lots of instances where a driver has not done this. There will be no reminder and no second chance; your £100 will be refunded and the police will prosecute you through the courts.
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NatWest Charges- A guide


Guest NATTIE
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Guest NATTIE

Well, I have a thread on Advantage Gold and Unarranged borrowing which has within in charges that can be claimed but i felt an update on what the charges were and what can be claimed. This is a definitive guide.

 

Well the basics of charges is statements and knowing what the charge is for so we have 4 basic charges all claimable.

1) Unarranged Borrowing Fee-- This is when you have an overdraft or not and you go over that. The bank charges through charging periods which last a month and the charge goes out at the end of the month.

2) Unpaid Item- this appears on the statement and is when there is not sufficient funds in the account the previous working day(mon to Friday) to cover either a cheque, a direct debit or standing order to cover the amount going out. The bank "bounces" or does not pay the item and you get charged for it.

3) Card Misuse or Guaranteed Card Payment Fee(gtee card pymt)--This is when an item is paid by switch and goes through the account when the account is over its agreed or unagreed overdraft.

4) Referral Fee-- This is when an item is, rather than bounced is paid which takes the account over an agreed or unagreed overdraft by more than £26. 3 charges maximum a month on that last one.

5) Card Recovery Fee- This is when someone comes round to your house to recover your bank card

 

 

Please do not add more to this as i am adding more to this. but need to start it with explanations first.

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Guest NATTIE

We have four main charges so what is the amounts i am looking for?

 

1) Unarranged Borrowing

in 2000 it was £14 which then increased to £20 from April 2003 and then £28 from September 2004.

2) Unpaid Items

In 2000 it was £30 which went up to £38 from March 2005 (for businesses this is currently £35)

3) Card Misuse or guaranteed Card Payment Fee-

In 2000 this was £25 and then went up in March 2005 to £35

4) Referral Fees

It was £25 per item(maximum of £75 per month). This changed in September 2004 to £30 per item(maximum of £90 per month).

5) £125(not aware if any change to this charge has occurred)

 

This is the basics to charges and does not include Advantage Gold and Unarranged Borrowing which is dealt with on a separate thread.

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Just what I was looking for - thank you!

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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Guest NATTIE

I have decided to add one last point to this thread which is information i have known for some time but which i need to bring to everyone's attention. This is your call on how you proceed after the LBA. Normally i would advise contacting Customer Relations Unit but there has been movement to the point in which all staff will have access to a note that will tell them the amount of the offer which the bank will refund. Normally the note is accompanied with letter to be sent out within 21 days. It is as well, usual for it to be charges amount minus interest. This is technically new information but sometimes until it is confirmed by someone claiming i do not post info i have managed to obtain.

It has been confirmed that the 21 days is WORKING DAYS so 1 month and a day. Is this reasonable to you? Sue the bank i think is the answer.

 

As i said it will be your claim and your choice on whether you stick to 14 days timescale or go straight onto court. I leave that choice with you the claimant.

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  • 2 weeks later...

Hi, I have sent request for refund letter to Natwest for the last 3weeks and have not got a response, I'm taking two simultaneous actions (halifax and Natwest) Halifax has responded that they are looking into it. Do I follow up with court letter for Natwest or should I wait a bit more? Thanks.

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Guest NATTIE

I now have to add something about charges because the info is in the charges leaflet available at all natwest branches.

 

Unarranged borrowing charges, card misuse/guaranteed card payment fee and referral fees DO NOT apply to Card Plus accounts, STEP accounts and Student accounts. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr for having to post this bit now!

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I now have to add something about charges because the info is in the charges leaflet available at all NatWest branches.

 

Unarranged borrowing charges, card misuse/guaranteed card payment fee and referral fees DO NOT apply to Card Plus accounts, STEP accounts and Student accounts. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr for having to post this bit now!

 

I have a student account with them, and still manage to get charged, does this mean I cannot claim the charges back then?

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Guest NATTIE

nope, the only things they should be charging you for is Unpaids, if it is a Student account with interest free overdraft.

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Hi Nattie, I was going to pm you but I now see this is not possible so here is the info on charges that I've taken from my statements on the dates that they were applied - so not necessarily when they were introduced:

July 1990 return cheque fee = £12.00

July 1990 unpaid DD = £12.00

Oct 1990 unpaid SO = £12.00

Feb 1991 unpaid DD =

RiPoFfStOpPeR

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Hi Nattie, I was going to pm you but I now see this is not possible, so here is the info on charges that I've taken from my statements on the dates that they were applied - so not necessarily when they were introduced:

July 1990 return cheque fee = £12.00

July 1990 unpaid DD = £12.00

Oct 1990 unpaid SO = £12.00

Feb 1991 unpaid DD = £20.00

Sept 1991 letter ref O/D = £15.00

Dec 1991 return cheque fee = £27.50

Dec 1991 unpaid DD = £27.50

Jan 1992 unpaid SO = £27.50

 

Cheers ROS

RiPoFfStOpPeR

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Hi I have a business account with Natwest. I am unclear as to whether I can claim for credit zone fees,paid referral fees and arrangement fees for a loan which I had to take out to repay overdraft. Can you clarify for me. Many thanks

 

Linda

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Guest NATTIE

Credit zone fees is a no, paid referral fees are a yes, and i would suggest you start a thread in the natwest section as question 3 i am really not getting involved in.

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Guest NATTIE

I have added the Card Recovery Charge to the list of claimable charges on these grounds. Had the account not got into such trouble as a result of the charges, then the card would not have required recovering. Therefore cause and effect dictates that this charge is a penalty and recoverable by legal recourse.

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hi Nattie how are you?

i hope fine

well i have something for you

in my statement i have some charges like this

 

charges 03feb-a/c £4.28

 

this wend i join advantage gold then after that rised to £10 pounds as we have agreed in branch ,then they start after 4 or 5 months to charge me £12 pounds without tell me nothing .

i asked in branch and tey tell me that is because the advantage gold accounts have two new benefits and the charge value have to increase.

well i said to the lady i want to finish my adv.gold and change to a normal current account and that she do that for me. well in the end of that month come a charge like this

 

-charge 30jun-A/C £40 POUNDS

-after that one have more two of

charge 14aug-A/C £5.60

charge 23jul-A/C £9.60

-well is only in that ones that i have doubts they are for the payment of account maintenance i think

-now i ask why they charge me £40 quid in one go is that because i change account type before make one year contract with advantage gold?

-i'm i entitled to a refund on that type of charges? this because i never have used any of the benefits they give us with the adv. gold.

sorry Nattie i know is too many questions but please help me on that one and i send you a pint in the mail promise:D :D :D ;)

thank you manecas

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Hi guys,

 

thanks for your help so far. I am going to claim from Nat West for myself + a family member - do i need some sort of letter of authority to act on their behalf? ... if so is there a template for this anywhere please?

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Papadak

do i need some sort of letter of authority to act on their behalf?

Just to be awkward, the bank will often refuse to deal with any one other than the claimant. By far the easiest way is for you to just get them to sign any letters etc. Any claim filed at court would have to be in their name and signed by them, but there's nothing to stop you doing the donkey work

 

Manecas

Nattie are you there?

 

Nattie's jumped ship, but may be back sometime.
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Hi Nattie

Thanks for the info. I see from your message that credit zone fee is a 'no' I cannot reclaim that charge. I must admit that I had previously sent to Natwest my schedule of claim charges which did include the CZF's. This was done before I knew of CAG. However, I have further looked at the copies of statements they have sent me and have noticed that on one sheet they have refunded charges which included refunding an ''overdraft fee' which appears to be the CZ F.Am I correct in thinking that the CZF is therefore an Overdraft fee which in that case is recIaimable.If I am wrong I am worried that if CZF's are not reclaimable I may

have jepordise my claim. I have had a letter from them acknowledging my complaint.I have contacted them and was informed that they had been advised they had 8 weeks in order to review my claim.

 

Plse help!!!

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Message from Nattie (existing Nat West bank employee):

 

The win by LloydsTSB has changed nothing at all as NatWest also won a case in 2005. The judgement made against LloydsTSB will go to appeal and will be settled before it goes back to court. For those that are worried about losing their case, do not give up and do not lose hope. I have been on the losing side for a long time and I am expecting that to be the case for a long time to come!! Have faith in your claim, be prepared and you will win. Stay Positive.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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