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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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powergen charging me £677 when i am on a pre payment metre!


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I run up a debt on my gas and electric with Powergen during 2005, they then fitted prepayment metres and started taking the debt off each week. I changed suppliers 9 months later and the debt had been paid off, but I then recieved a fianal bill for £270. When I called them they said it was because i hadn't paid my final bill, I explained that i was on a pre payment metre and so how could I run up a final bill? I spent all day on the phone being passed from pillar to post and in the end it was resolved and they admitted they had made a mistake. I was assured that was the end of it. After moving house, 9 months later I get another bill claiming that I now owe £677! it's nearly trebbled! :evil: considering I never owed anything in the first place! I called them and they said they would look into it and call me back, to no avail! I heard no more for nearly a month and then I recieved another bill claiming I owed £377 , I then got on the phone again, waited in a queue for 45 minutes before someone answered the phone! Eventually I got through and the lady looked into it all and then said she would ring me back, much to my surprise she did! She then told me that the debt has now accured because they didn't actually put it onto the pre payment metre when they switched us onto it! I told her it was put on , I know, I put on the money and watched it dissapear each week! She then said that they were going to look at all the amounts of gas and electric used and ammounts of payments put on and work out whether we had been paying off the debt and call me back before 4pm tommorrow.

I don't know where they get thier figures from, they seem to make them up every time they send us a bill. They never actually attempted to even come and read the prepayment metre either!

Can they charge us now for a debt dating back to December2005?

Can they charge us for something that they "cocked" up on 2 years ago?

How do I prove that they have actually worked anything out and aren't just sending out another guesstimate?

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Can't really point you in the right direction but something like this happened to someone I know. She was also with powergem - been on prepayment meter for 15 years (7 with powergem) and then moved to another supplier. Received letter from their debt collectors (Buchanan + wells) threatening legal action etc over £600. It helped to get through to the prepayment dept closed acounts although situation is only suspended by 3 months while they investigate. So you aren't alone. They are obviously in a mess and making certain that consumers take the stick! The way I see it, if you are on a prepayment meter how can you owe them any money? It might be helpful if you have any receipts so they can check if your payments went to the wrong supplier. Apparently this does happen (although it's not your fault). In addition they also recieve payments which they can't identify from whom they came. I certainly wouldn't admit any liability if I had prepaid and received my power as a result. :( Good luck!

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It's now been 2 days since they said it would be looked into and they would call me back, and surprise surprise, they haven't called back.

I spoke to a friend of mine today and told her about it all and she said she has recieved a debt collections letter from a company used by Powergen for a bill of £8000, yes thousand, from her previous address and she is on prepayment metres and has been for nearly 15 years!

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I spoke to a friend of mine today and told her about it all and she said she has recieved a debt collections letter from a company used by Powergen for a bill of £8000, yes thousand, from her previous address and she is on prepayment metres and has been for nearly 15 years
This is a mistake, im sure she owes nothing, get her to phone them if she has not allready.

 

 

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I am having the same sort of problem with Powergen, I moved house 9mths ago, for the 7yrs I'd lived in previous property I'd been using a pre-pay meter, fitted by previous owners. I had a bill for for £619, rang Powergen and asked why? Was told it was for increases in charges that hadn't been applied to my meter, explained that it not really my fault or problem, that I had no way of applying said charges to my meter, they were the supplier and any changes would have needed to be made by them. They said they'd look into it, then on Saturday I got a letter from Robinson Way & Co demanding £619 or go to court. I've rung them andtold them I'm in dispute with Powergen, but all they said was "tough, not their problem, pay up or else". I'm quite prepared for it to go to court, I'll gladly fight my case against them and see what I can get out of them as some form of compensation for all the stress this has caused.

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hello

more or less same thing happened to us, we were paying monthly direct debit for about 20 month all fine, then woke up one morning bill through letterbox £600 odd , contacted power gen straight away said we hadn't been paying enough direct debit even though they advised us when we joined them disputed this with them asked if they had read the meter and could not of contacted us earlier, they replied by law don't have to read the meter until every 2 years it is now in the hands of a collections agency we don't know what to do from here , surely they could of informed us at an earlier stage we got rid of them anyhow as customer service is sh@t now with British gas.spoke to a few other people who have had the same thing happen to them.

i smell a RAT !!

any advice greatly appreciated

 

SLIKMIK

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  • 1 month later...

hi again,

nearly 2 months have gone by and yet again Powergens only reply was in the form of a threatening letter! After stating they would work out our usage and payments on our top up card and then phone us back, THEY DIDN'T!! What a surprise!

So now we have recieved a letter warning of legal action, stating we owe them £377.20, well at least they haven't changed the amount again!

My husband is going to call them in the morning, as he's being dealing with it, I'll let you know what happens next!

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We have had a similar thing with NPower. We had a new meter fitted because they said the old one was out of date. That's when our problems started. We had bills ranging from £200 to £1200.00 and bearing in mind that with a prepayment meter, if you don't have tokens, your electric goes off, this is just rediculous.

 

Anyway, to cut a long story short, we phoned every time we had a bill/letter and asked how it could happen (no token, no electric). They would promise to get back to us & never did. They said they would send someone to recalibrate the meter so we could pay off the debt via the meter - we refused as the debt was in dispute.

 

We have had this for approximately 2 years now & on the last bill, they put through an adjustment credit to clear all debt. This bill has come through and we are in credit.

 

And all without them ever calling us back.

 

Stick to your guns & just keep questioning them. There is no way with a prepayment meter that you should be in so much debt & if you ae, then they are at fault for not recallibrating your meter when the cost of electric went up.

 

Good luck with this

 

Yoda

"Our lives begin to end the day we become silent about things that matter" - Martin Luther King Jr

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just as a side note to all with problems

no energy Co can reclaim anything that dates back past 2 yrs.

this is the period set by the energy watchdog.

if they dont recal their meter atleast once in a 2 year period with their new rate it is too late to retro charge a customer.

 

its on the cag site somewhere

 

dx100uk

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'd say if you are not happy with their (lack of) response to your queries, you should take your concerns/complaints to Energywatch.

 

They can generally help to get the energy companies moving!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Hi there

 

I used to work for a utility company on the prepayment department so I may be able to give you some advice.

 

The only way that someone can owe money on a prepayment meter is:

 

(1) If the meter was fitted for a debt accrued by a Credit (normal) meter and you have changed suppliers before the debt has cleared, or not enough debt was set on your meter in the 1st place so you have not cleared the ful amount.

 

(2) The meter has not been set to the new prices. Some customers' meters are still set to the old prices. So say, for example, that your current prices are 10 pence per unit, but you meter is still collecting 5 pence per unit, this means that you are underpaying by 5 pence for each unit of electricity you are using. Depending on the amount of time and the amount of electricty you use, this can build up to a lot of money.

 

The two cases above are the only ways you can genuinely owe the money. In some cases the debt may be showing on your account but is not genuine. This could be due to estimated readings, so if your account is over estimated, it will make out as if you have used more electricity than you really have, so will show a debt that you don't owe.

 

I think that someone at Powergen needs to look though your account and investigate it fully. There should be a complaints number on the back of your bill or statement. Call that number and tell them that you need this to be investigated. If you still do not feel that you are not getting anywhere, then ask them to pass you to their manager. Keep onto them until they can prove to you why you owe this money.

 

In your case BARNSIE, I don't think that the debt can be due to your meter not being set to the correct prices, as the price increases only started in 2004 and if you changed suppliers 9 months after have the prepayment meters installed, i don't think that you could have accrued this much debt. I think that it is either incorrect or your initial debt was not actually cleared when you changed suppliers.

 

I hope this helps

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  • 2 weeks later...

hi, we have now had 2 phone calls from debt collectors, working on behalf of powergen. My husband is ringing powegen back AGAIN tonight to see if they will look into it properly, like they said they would 2 months ago! I will take my concerns to Energywatch and see what they say. Thankyou for the replys and useful information, I will let you know any more out comes.

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just as a side note to all with problems

no energy Co can reclaim anything that dates back past 2 yrs.

this is the period set by the energy watchdog.

if they dont recal their meter atleast once in a 2 year period with their new rate it is too late to retro charge a customer.

 

its on the cag site somewhere

 

dx100uk

 

Just found this quote on the Energywatch site -

 

However, as a result of the ‘super-complaint’ submitted by energywatch in April 2005 to the energy regulator, Ofgem (see below), energy companies have been told that, as of July 2006, they should no longer bill for any energy used by consumers more than two years previously where the company themselves has failed to provide a bill. As of July 2007, energy companies will be expected not to bill for any amount that dates back longer than a year.

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No wonder the energy companies are busy little bees at the moment- rushing to send bills out for the next few weeks!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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  • 2 weeks later...

Hello everyone,

We have reported our complaint to Energywatch and they have sent a letter to Powergen who are ringing and keeping us up to date with their investigation!!!!!

We have now been told that the £377 was a mistake and we don't owe anything on that bill, BUT they are now claiming that we owe them £99 for something else, which they can't actually pinpoint what! So we have one of their customer service team looking into it and they are going to call us back, We got a call yesturday to say that their computers are playing up and that they will ring us back again tomorrow (today). So lets see what they come up with today!

Speak to you soon.......................

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