Natwest breach DPA and try to win me over win 'chilean value brand of the year' wine?

[Jimmyboy]

woah im in shock!

 

When i ordered my statements from Natwest, they just handed them to me (6yrs worth) with no ID or security, so i told them about it in my complaint and how illegal it is.

 

Next minute, a delivery guy brings me a nice looking package, i open it to find that theres a natwest box saying 'sincere apologies for behalf of the team' from the manager of the branch in question.

 

Oh thats nice, i think...Only when i look on the internet (like you do, to see how expensive it is) i see its 'chilean value brand of the year.

 

Now what do i do?!?!

[Parkvale]

DRINK THE WINE AND START YOUR CLAIM.

[hedgey06]

DRINK THE WINE AND START YOUR CLAIM.

 

Luvvin' that post Parkie!!!!!!!! xxx

[Guest NATTIE]

Try the website simply thankyou, which is who natwest use.

[hedgey06]

Try the website simply thankyou, which is who natwest use. It is not buying you off it is a gesture for a breach by staff of DPA, what would like? a public hanging of the member of staff? I am sure that it could be arranged. Television cameras there maybe? I am sure the Daily Mail could arrange a photographer. The member of staff could be sacked i suppose, for not actually following bank procedure, which they clearly weren;t. And i am sure a fraudster just knew you were waiting for 6 years worth of charges on statements. Hey maybe he might even have claimed the money himself!!

 

Sorry for the sarcasm but come on, what would you want for a staff mistake? Sacking?

 

Ooooooooooooh nattie........... keep your knickers on honey!!!! And jimmyboy - if you don't want the wine.........send it mine and Fendy's ways!!!!!!!! Woohoo!!!!! xxx

[skintmum inc]

Loving that memo! But I am now wondering if I should have made a comlaint about my statements. I requested them in my DPA SAR, they arrived on the 39 day, and they were in a plain white envelope that was all torn open, sent 1st class and didnt even require a signature. I did complain verbally to Stuart Higley who just appologised. I have worked in a bank for 17 yrs, and am examined on the DPA anually. I was so engrossed in getting these turkeys to pay my edited money back, that I never put my complaint in writing, even though at the time I was sure that they had to send this sort of sensitive material in a secure way, and in a manner which would require a signature from the recipient. It could have gotten into anyones hands, which would have been wonderful for the potential fraudsters out there. A bit silly me thinks! Oh well!

 

skintmum inc.

[hedgey06]

Loving that memo! But I am now wondering if I should have made a comlaint about my statements. I requested them in my DPA SAR, they arrived on the 39 day, and they were in a plain white envelope that was all torn open, sent 1st class and didnt even require a signature. I did complain verbally to Stuart Higley who just appologised. I have worked in a bank for 17 yrs, and am examined on the DPA anually. I was so engrossed in getting these turkeys to pay my money back, that I never put my complaint in writing, even though at the time I was sure that they had to send this sort of sensitive material in a secure way, and in a manner which would require a signature from the recipient. It could have gotten into anyones hands, which would have been wonderful for the potential fraudsters out there. A bit silly me thinks! Oh well!

 

skintmum inc.

 

Don't worry - at least you've got your statements now and can start your claim. And let's face it, you could've come unstuck yourself if you complained as you actually work in a bank (small world this banking world after all!!!). Good luck getting your cash back, hedgey xxx

[Guest NATTIE]

Hedgey, you need to be careful if you quote people especially if potentially libellous words are used on a thread. not the OP by the way

[MARTIN3030]

Now edited

[Jimmyboy]

I just felt wound up that they would send me cheap wine through the post. Another thing that shows how sincere their apology is is the fact that they cannot even spell "Piccadilly" correctly?! Makes me chuckle.

 

I recieved a letter today saying that these incidents are extremely rare...ooops...wait, this is the branch that was on watchdog for binning sacks full of confidential waste in December!

 

I wonder if they wil send the refund cheque as fast as the wine??

[Parkvale]

Correction to my last posting. Don't drink it cook with it. Nattie don't send a possee out for me. 9.5billion

profit. You lucky they never sent you a case of it.

[fendyweather]

Cheap plonk. You could always take it back into the branch and leave it as a

 

GOODWILL GIFT.

 

ha ha ha ha ha ha ha ha. Sorry. Fendy xxxx

[Guest NATTIE]

if you all are interested in looking at how much the bank paid for the wine, rather than the cheap shots on profits, see the website for simply thankyou posted further on the thread

[Parkvale]

Nattie i have the uppermost respect for you and the work you do on this site is second to none. The fact that you work for Nat West and disagree with their rate of charging that they have unlawfully inflicted on their customers. Deserves the upper

most credit that can be bestowed on you. It is very comforting to no that someone at Nat West does care, and no doubt there are many who work for Nat West who have the same sympathies as you." Cheap shots on profits. " A great proportion of those profits have caused bankrupcy, hardship and misery to many men, women and children. Not just on this site,but all over the UK. Reap what you sow. Made round to come round. All your chickens come home to roost. These all apply very easily to Nat

West. I really don't care about some bottle of wine, but like you Nattie i care about all these people fighting for their rights against the insatiable greed of this bank.

Nattie had to get that of my chest. Sorry

Jimmyboy sorry for hijacking your thread.

[fendyweather]

Parkvale,,,,,,,,,,,,,,,,, my hero....... wow. What a completely accurate, heartfelt and brilliant little para. I agree with every last letter you posted there. Karma mate......... what goes around, comes around. We are not having pops at Natwest staff, but at the organisation itself. Im sure 95% of the staff are good decent hard working honest people, but is the 5% bunch of t*ssers that spoilt it for the rest, and the fact that whomever you end up speaking to there with any kind of problem, or crisis or anything, the all pass the book. You can never ever ever come across somebody, a person, a human being with a real name etc. etc. with whom the book finally stops with, for your personal account. At the end of the day there has to be one person who is accountable for helping with your problems, but there never is. Its faceless........... and ultimately that faceless organisation shows you the door the second you get into any kind of pickle. They are a business run for profit, I totally understand that, but whatever happened to a little compassion for customers who have normally run their affairs in very good order, but for whom hard times have hit............ they dont want to know. Thats the bottom line. But what they also forget is that many of those customers experiencing hardship ultimately can and do get themselves out of the pickle, no thanks to Natwest, or whichever bank they are with, and when they do, and theyre back on track again, how can we customers who have been shown the door to give them back our now very good business and account. Why should they be surprised when we close our accounts, because believe my, my manager on premium rate two years ago, almost begged me not to move accounts. It was embarrasing............. Story of life. They only want you when youre winning, and if you are a nobody, like most of us are, (to them anyway), then they are just not interested ever in helping out and extending the hand of help, even when the can see we have a perfectly plausible way of getting out of our situ given time and a good business plan. Nattie, I re-iterate everything above, you are a star, but stop taking the Nasty West thing so personally. You are merely a cog within a wheel my friend, nothing more. But a star on here. Chill Nattie, chill. Fendy xxxxxxxxxxxxxxxxx

[fendyweather]

For Parkvale.

 

You are not a man of many words, but when you do, OMG, theyre powerful strong words and very very true.. xxxxx Fendy xxx

[Guest NATTIE]

www.simplythankyou.co.uk

 

Advice given.

[fendyweather]

And as usual very good advice Nattie. Fendy xx;)

Cheer up. Plenty of claims going in. The tide must be at a huge swell by now. Any news from an insider point of view i.e. from the head bods there about claims increasing, have they noticed the tide getting bigger and bigger. Wonder if makes them wonder about perhaps changing tactics at all. Maybe even turn up to court to defend and actually give account of their breakdown. Hum, just a thought. Hope they dont decide to do it with me. Heck, legs might turn to jelly mush. fendy x

[Parkvale]

Jellymush ??

[fendyweather]

Yeah, that stuff you find in the bottom of dog food tins. Or whats left of the trifle after Christmas Day dinner. The stuff in the bottom of the bowl/tin/dish that nobody wants. Lol. JELLY MUSH. Lol. Fendy xxx

[Parkvale]

I was only joking, but good to hear the true fendy transalation of it

[fendyweather]

Is there any other kind (of translation I mean). Check out bear garden. I posted WHAT I THINK YOU ARE LIKE. How close am I ???? or ur not telling. ??