Vodafon.. anything that could be done?

[itsmeandonlyme]

Hi Fuzzi,

I totaly agree with you and think same way that Ms C is very unprofessional. Therefor i had sent a letter to CEO of Vodafone. I have not time for the timewastes. She was wasting my time and i am going to speak to her manager about it....

She did remove my default, but the statements u had received didn't have what i requested and as you said it's hard to itemize what those charges are from and how they were culculated. She took 2 month to get me almost nothing and i am very annoed...

 

My contract life line charge is £33, but i never had been charge this ammount( half of year £28.92), THAN THEY HAVE INCREASED THIS AMMOUNT AND THAN THAY ADDED 1/2 EXTRA LINE+insurance and itemised bill charges....

 

You can post your statements only if you uploaded it in a photobucket, and than post a link here.

 

 

Human, thank you for the info, they have removed default, she confirmed, she also admitted thay do not know why default was recorded for the wrong amount. I am trying to understand if Vod is resposible for all the mistakes and overcharges that Singlepoint put on the account?

 

 

Thank you

regards,

 

 

Itsme

[fuzzywuzzy]

Hiya

 

did you have your default removed puerly as they had the wrong amount stated?

 

I have 2 entries on my credit file one has been for £105 in Credit! fo 3 years.

 

The other is this default @ £216 pound which i belive to be incorrect.

 

As the amount that was incorrect in credit i never gave it much thought and requested the money to be paid to me. But the records where not up to date and the balance was actually zero

 

I spent a while typing a letter today just adding it in here.

 

I write to advise that a complaint is now being logged with the Information Commissioners Office regarding the lack of information I have received to comply with my Data Protection Act request.

 

There has been no list of abbreviations supplied, with the small amount of notes from your system.

There is no explanation as to why agent’s commission is logged for £212.31p of my payments.

I have been provided with no invoices to collate individual charges, and the package I have received to date has shown me very little as to the workings with in my account.

 

I have contacted Westcot credit who has advised they did work for you as an agent and if this is the case then a document from Vodafone to Westcot authorising them with the right to process my data would make up part of the paper work that I have been requesting. In my last correspondence I had actually requested information on Westcot credit of which no information was made available to me.

 

The information provided to you by your quality assurance team is inaccurate as it contains errors with in the dates and a copy of this will be enclosed for the Information Commissioners Office.

 

Some questions that will need answers at this time are.

• How much was the account in debit on the date the default letter was sent and also when the default was applied? (I note that the statement from your Quality Assurance Team states I had an invoice total of £166.06 which I then cleared £103 the balance at that time would be reduced to £63.03 yet you have an opening balance on your appendix A of £250.44 and then added costs of £55.56 a sum which matches no entry upon the single statement that has been provided to date, therefore I wish to receive a true running calculation of my accounts and a copy of all invoices showing descriptions of all items charged collectively. This would be no less than a copy of each bill with in my account period. I feel an invoice total and manually printed notes are not sufficient with out evidence of its origination.)

• How much of the default balance is calculated with extra charges and agent commission? (This is necessary as when I request all added charges to be refunded then I will be requesting the removal of the default under the grounds that it was entered incorrectly and so represented an untrue view of the account at that time. If it is found that the entry does contain charges then I will pursue the default removal with which ever means are necessary. )

• What is the actual sum of extra charges added to my account through its full term, including sums cleared monthly and sums defaulted. This will be any money added monthly for any reason other than contractual payments, extra usage of line services and VAT

I shall enclose a copy of this letter with my complaint to the Information Commissioners Office to highlight that on more than 1 occasion I have had to request in great detail an accurate response to a my request.

 

I feel it also necessary to advise that I am not going to close my file on this issue until I have received a transparent and true representation of what my money was taken for. I am sure you are aware that it is my legal right to do so and I note that you as a company are holding my information for 3 years. My data protection request was sent to you with in this 3 year period and therefore I will exercise my legal rights on all occasions. I note that itemised charges have been located for Appendix A these itemised amounts are not listed anywhere with in the computer notes provided and they do not show on the statement provided, therefore I look forward to receiving a copy of my itemised invoices that you are still holding.

 

Yours sincerely

[fuzzywuzzy]

duplicated sorry

[Chris_w]

As has been noted elsewhere on the site and in this thread, Mobile phone contracts are service agreements not credit agreements and are not subject to the Consumer Credit Act. If you quote CCA at the network you'll get nowhere and look silly.

 

 

 

Sorry I didn't realise

[fuzzywuzzy]

Hi chris

 

If you want to reply to a persons thread if you click on quote, it will bring that persons quote into your message and highlight it for your reply. You can also edit and highlight areas in thier message but dont remove any thing with in the brackets at the start or the end

 

Fuzzy

[itsmeandonlyme]

hello,

 

 

Just received an other reply from Vodafone:

As your upgrade was actioned early, your remaining contract would have been extended by 12 months and any remaining Line Rental would have been due. As such, the £725.75 was for the Line Rental for your contract for your upgrade and the previous contract yet to be completed.

Still no breakdown of the charge

The default amount differed from our records; however the default itself was correct. No, it wasn't it. As per Miss Chandlers letter :''The default recorded on the customers Credit file by Singlepoint LTd is for £2942. However, I cannot find a reason why it has been recorded for this amount as it quite clear that the defaulted balance, including unexpired contract charges, was £1375.34 and customer paid £1375 that cleared the balance''

Singlepoint invoiced you for your usage and the balance was unpaid by yourself; defaulting payment to their invoices correctly due.

Even with the payment made, the default would not have been removed, only satisfied. The default was removed by Amanda as a gesture of goodwill with no acceptance of liability. As previously explained, we do not offer compensation and the default would have been due to remain.

My response acknowledges that while Amanda has removed the default as goodwill, the underlying position that you failed to pay Singlepoint resulted in the default, and as such I am unable to compensate you for the consequences of not paying your invoices.

Whether you feel you can or cannot trust the response I have sent is ultimately your decision. Your 3 years of a default placed would not have differed if the balance was originally correct, as you would still have had a default placed correctly for not paying Singlepoint. But it wouldn't be for nearly £3000

Any correspondence to a CEO, secretary or Director are ultimately passed to Customer Relations directly or indirectly to address. If you can detail what 'compensation' you would like I am happy to consider any request.

Due to the time elapsed, we do not hold a copy of your agreement, and a copy should have been retained by yourself as the contract holder.

As the £725.75 was correctly charged as you had upgraded and agreed a contract extension, I am unable to refund the Line Rental charge nor the Itemised Billing or Insurance charges.

If you can provide any further details, I can reassess your request(s).

Any rights you have under the Data Protection Act are unaffected, and Amanda has removed the default in light of the differing amount placed by Singlepoint. Again to answer your point regarding compensation raised again, any financial difficulties we regret, but cannot be held responsible for the default being placed correctly, and have subsequently removed it prior to the due date as goodwill.

 

As such, following Amanda removing the Default as goodwill, our position is unchanged

 

 

 

Buzby and guys,

 

 

To pay that amount i had to take a loan with 44.50% Apr as noone else would had given me with lower rate.

 

I still do not have a breakdown of that charge. I do not have a copy of the agreement and the only one i have monthly charge is for £33 only.

 

 

In his previouse letter(A Chandler's manager)

When the balance was passed to 1st Credit; a Collections Agency acting on behalf of Singlepoint within the Terms of your agreement, the balance was for £1375.34.

• This includes an overdue balance of £649.59
• An invoice produced on 17th February 2004 for £383.97. No breakdown
• An invoice of £269.65 was produced on the 17th March 2004
  
• A credit for Line Rental billed in advance for £4.03 applied also in March 2004.

A Termination Fee of remaining Line Rental was produced for £725.75 – this is made up of two Termination fees for the Final months Line Rental in April 2004 and for the following 12 months as your handset was upgraded in February 2004 to a further 12 months on top of your existing contract. I haven't use any of those min

Vodafone are not governed under the Consumer Credit Act as a mobile phone agreement differs from a standard credit agreement.

Singlepoint and Vodafone by purchase of Singlepoint have kept correct records of your account with Singlepoint, and failure to make payment on the required date resulting in a Default on your credit file, as we are required to show an accurate reflection of your credit history.

As the default was correct No it wasn't, it was nearly doubled, it would not have been removed, only satisfied when the balance was paid. As the default was for the correct remaining balance for the contract of £725.75 which was unpaid at the time, no error has occurred.

The charges incurred are for your Line Rental for the remainder of your agreement when cancelled for continued non-payment of the account. Contrary to your account, the mobile number in question was cancelled on 13th April 2004, with the agreement not due to end until 17th April 2005.

On the 18th February 2004, the account was upgraded and the priceplan changed to Crossnetsaver 500 @ £58.00 with a £15.00 extras pack and a Nokia 7250i handset being provided. I do not record taking other contract

Your Default for £725.75 is made up of the remaining Line Rental for the period from 13th April 2004 to 17th April 2005 and would have been satisfied when the amount was paid in full but would remain for 6 years on your credit file.

In regards to Insurance and Itemised, we have no details of the policy being mis-sold or itemised Billing not being requested, or the matter raised with Singlepoint prior to the account cancellation.

As per the Terms of your agreement, we cannot compensate for lost time and the default was correctly recorded for non-payment on your account. IN the next letter above he is more happy to disscuss this matter

As the charges were for an agreement that was accepted and used by yourself, you are bound by the Terms of this service and as such I am unable to refund any sum to you. The charges incurred are correct, and if necessary I can arrange for a copy of the invoices we hold to be resent detailing the charges you had incurred.

If you would like to discuss this further, I can be reached on 08704 500005. This number is available between 9.00am and 7.45pm, Monday to Friday and 9.00am to 4.45pm on Saturday.

 

 

 

So this is it.

 

 

 

Plus i had received a standart letter saying that thay will take 14 days to come back to me.

 

So far:

- still no breakdown of charge

- default was recorded for wrong amount and i HAD suffered from it as i couldn't get any financial help with a better APR. Can i ask for a compensation????

- it doesn't seem like they will send me a copy of the contract or a copy of the one after it with monthly charge of £58.

- I do not remember taking a protection insurance.

 

 

Thank you

 

 

Kind regards,

 

 

Itsme