Jump to content


  • Tweets

  • Posts

    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Vodafon.. anything that could be done?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6114 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

;) Hello guys,

 

In 2003-2004 i was a Vodafon customer and had 2 contracts with them( 2 phones)...

 

I did sent one phone back home (abroad )with a sim card...(my mistake...was young and silly:wink: ) and somebody from my family made some phonecalls( i obviously was charged as an international rate...)....................

Anyways my bill for 2 phones came up to £600 which i didn't have that time so i simply didn't pay...they passed my detailes to the Credit 1....at that time i think the bill was £1200..something....fees + charges...+ whatever...I took a loan and paid it out...

 

The question is: can i do something to claim those charges back...If Vodafone( as Orange) is not regulated under DPA( SAR)???

 

Any advice would be highly appreciated or u can simply poinnt me at any threads..i ll be more than happy to read relevand info:)))

 

Thank you so much....

 

Kind regards,

 

MARIA

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

  • Replies 55
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

It depends who made the charges and what they were for! You were obliged to complete the contract, so charges for those would be fair enough... it may have been the Debt Collectors who whacked on extra charges, but it is far easier to dispute them at the time, than pay it and try to get it back, as this would have nothing to do with Vodafone.

 

You're confusing Data Protection (DPA) with Consumer Credit (CCA) in this case, the latter doesn't apply as you hadn't applied for credit so it's not an issue. A good starting point if you want to take issue, is to make a SAR request with Vodafone which will tell you how much you owed them then the difference between this and what you paid to the Collections Agency. You can always chase them and say your figures show they asked for £X in excess of the debt, and if this is unreasonable, you can ask for it back. If they don't pay (and the charges were unreasonable) you MIGHT just have a case!

  • Haha 1
Link to post
Share on other sites

Thank you, Buzby... I will post SAR on Monday to Vodafone....Do i need to send a SAR to Credit 1...?(debt collectors)

 

 

Regards,

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

Hi Maria,

 

No - they're just the monkey to Vodafone's organ-grinder. Once you have the figures, you can then ask the Recovery company to explain THEIR charges, after all - you're not THEIR 'customer'!

 

I just emailed vodafone..see what they say in reply....

 

Let me put it straight ..as soon as i receive the outstanding balance from Vodafone, i have to send 1st credit a letter requesting the explanation of the extra charges....???

 

Now, if the Vodafone added those extras( exsample)...on the top of £600? Can they do it..and then as it was unpaid passed to 1st Credit...

 

I believe it's still tooooo much in charges from £600...to £1359.29(just founded out from my bank statements)?????

 

regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

Basically, yes. I'm assuming you just paid what 1C asked you to to clear their pursuit of you? As far as Vodafone's part in the claim, if you don't complete the contract, they can terminate and then charge you for all the money they would have received had you paid them each month. However, apart from an early termination fee, I'm unaware of them adding punitive additional charges, the debt collectors usually do that. So once you get your SAR, you can see what they billed you for. Again, 1C can add a reasonable amount for their pursuit of you, but it is easier to challenge them at the outset and say you'd like them to supply a copy of your (Vodafone) contract, which very often they cannot provide, and they stop chasing you.

Link to post
Share on other sites

Thank you Buzby,

 

everything has been paid in 2004...to 1st credit( so thanks God they are not chasing me out)... I have just emailed them as well...But i also believe i have to send them standard request as well as to Vodafone...by roal mail recorded.....But as you said SAR to Vodafon first to get the last outstanding amount that had been passed with my detailes to 1st credit....

 

 

Regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

Oh..just received and email from Vodafone

 

Thanks for your email to Vodafone about your closed account.

unfortunately because the debt was given to 1st Credit Limited, I'm unable to access the amount that was outstanding when it was transferred to them.

I spoke to our Collections Team to see if they could shed any light on the situation, and the only advice they could give was for you to contact 1st Credit Limited and they should have a record of this.

Apologies I can't be of more help .

If there's anything further I can help you with, just let me know.

 

Kind regards,

Laura Dickson

Vodafone Customer Services

 

Now, what should i do? or should i simply ignore it and send SAR to Vodafone.or Email it to them?. I believe they must supply me the information and have a file with my contract...

Regards,

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

  • 2 weeks later...

This is interesting - can you clarify the bit 'the debt was given'....

 

This implies they sold the debt on to 1st Credit. If this is the case only write to them to challenge it and to ask for a copy of your agreement because you dispute not only the amount but their involvement. This may bring the matter to a screeching halt!

Link to post
Share on other sites

Thank you buzby,

 

They are asking for the copy of my passport on my SAR request..r they allowd to do so? Can i refuse to provide it?

 

 

Thank you

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

They have to assure themselves that the request is from the person who actually requests it, and a copy of your passport is reasonable to some as proof of ID, however, it also provides much more, your picture, DoB (which to my mind is none of their business anyway) your ethnicity etc etc.

 

Still, there's nothing stopping you saying you don't have a passport! A good approach is to make a statement on the form saying;

 

"My address (above) is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable, I would therefore suggest this, along with a copy of a recent utility bill provides adequate proof of identity.".

Link to post
Share on other sites

  • 3 weeks later...

Very slowly moving on this one as very busy with other claims. I had sent CCA with SAR to Vodafone with the wording that Buzby jindly helped me with...so will see...

Buzby, do i need to send CCA AND SAR to 1st Credit Limit aswell?:)))

 

 

Thank you

 

 

Kind regards

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

hello buzby...well, i wanted to see again the copy of the agreement....:)))))

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

  • 4 weeks later...

Hello again,

 

A bit confused:)

just opened a letter from Vod with my cheque....the letter is so confusing..so would need some help

First of all i didnt complaint about Default..i sent a CCA request!!

Buzby, i would need some help!!!

Vodafonereply1.jpg

 

 

As i understand they charged me £725.75 for unexpired contract charges.

Well, why then they didn't send me a full breakdown of the account and haven't specified what those charges for?Ohhhhh

Will wait for any advise:))))

 

 

 

Kind regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

As buzby said earlier, with phone contracts, if you try and leave early they're entitled to charge you the full amount that you would have paid had you stayed for the full term of the contract. So the 'unexpired contract charges' to me would seem to be the amount payable for the rest of the contract that you took out. By all means, though, if you want clarification, don't be afraid of taking up 'Amanda Chandler's' offer of a free SAR :)

  • Haha 1

-----

Click the scales if I've been useful! :)

Link to post
Share on other sites

Thank you Demon,

 

I am not sure about £725.75....i remember paying £35 per month x 12 = £420 and even if i cancel the contract it still seems alot =700....but, you are right, i need a clairification ...I do not understand why she hasn't sent me statements???

Demon, can i simply email her and point that they haven't complaied with SAR? (she gave me her email address)

 

I do understand that cancelling the contract earlier leeds to some fees and charges...but not £725.75...and she obviously knew that i wanted a breakdown (i pointed at it in SAR)

 

I do appreciate you help:)

 

 

Kind regrads,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

I think she was looking after your interests, as there was little need to charge you for a SAR if her actions were acceptable to you in resolving the matter. You are of course entitled to insist she processes your SAR, but you may not get the information you seek, as it will only provide confirmation of the records held by them in your name, and how much you SHOULD have paid (rather than what you actually paid) will not be evident from this.

 

Asking for a breakdown of the unexpired contract charges is your next step, as you simply want a statement on the calculation to prove that it is correct. Once you have this, if it still doesn't tally, you can request an adjustment.

Link to post
Share on other sites

I am glad you have anwered:))) i am writing letter to her now:)))

I do understand she was looking after my interest and therefor i ma going to be very polite:)) it took her long time to supply me with the info i needed... is it any chance i can get the copy of the contract and t&c..i've realize it's a bit harder to get this info from the mobile providers, as i read your sticky thread about CCA and SAR( extremely good and very informative)....

 

What is " request of adjustment"?

 

Thank you.

 

Kind regards,

 

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

Hi Maria,

Your original contract won't be all that important - a specimen copy of the terms and conditions can be read or downloaded as a PDF from the Vodafone website - although it is buried in the section detailing the small print. You could always ask for a copy (nicely) as you've mislaid your original version of it.

 

The request for an adjustment arises if you've identified you've overpaid them for the contract (say they've charged for longer than the contract minimum term). If they've not made a mistake, this will not arise, but with so few folk challenging final figures, its sometimes worthwhile doing this. Explain that in view of the earlier errors, you just want to be sure...

  • Haha 1
Link to post
Share on other sites

you such a sweety..thank you for returning back to me...will send her a letter today and would need some of your help later on:))))

 

Maria

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

  • 2 weeks later...

Just a quick update, received statements and all the transcriptions from my account...which i couldn't understand at all...

unfortunatly couldn't find the last statement and a breakdown of the £700...emailed Amanda back, she said that the requested the info from the technical department and she will get those info sorted and posted to me...

was very suprised to receive all the statements without the last one....MOST IMPORTANT ONE...as i spesificly asked for it...

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...