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    • With regards to the letter of rejection, I found a template on line and used that. Please do let me know if anything needs changing.  Thanks
    • Morning, So the finance company is Warrenties2000. I have just sent a copy of the rejection letter to them too. So now they have it as of today, and the Big Motoring World have it as of yesterday. We still have 2 days left out of the first 14 days. The report is not a report, it's an email thread which the mechanic forwarded on to us. it shows that he did send the email to Warranties2000, their reply, and then his reply to them. This is the email that Warrenties2000 have said they've not received. BMW said the diagnostic test usually costs £100 but they have offered to pay £70 of it as a good will gesture. We have told them over the phone that we're not paying any of it. We are 8 miles away from the dealership. We have had 8 days of use of the car and on the 9th day it went to the garage. The garage found the faulty battery and faulty gearbox about half an hour after we dropped the car off.  I've just messaged my husband to tell me who we got the finance from as I don't know. He handled everything with the car.  The extended warranty was £1800 over three years and that was with Nissan I think. My husband contacted the Nissan warranty people yesterday and he said they're raising a complaint on our behalf. I will check with my husband to see if he has cancelled the warranty, I'm sure he has but I will check. So update from yesterday. My husband has cancelled his car insurance as of Friday as the car is undrivable anyway. I'm going to the car today to get our other bits out if the boot.  I have enclosed the details you have all asked for. Thank you so so so so much.   Garage report.docx @ Car return none identify letter.docx
    • Only had a conversation with the duty manager when I complained.  They were fully booked the night we arrived but offered the room next door for the following night! The hotel is called Widbrook Grange, Bradstock on Avon. I will upload the photos shortly.
    • but there's 'perhaps not entirely forthcoming .. and then theres lying through their teeth - like sunak and farage Vote us in this time and we'll do what we promised to do years ago and not only didn't, but blocked others from doing it .. and did largely the opposite.   I certainly wouldn't bundle a serial killer with someone not paying for a loaf of bread to feed their children eh? I have long voted for those I believe to be least worse - it has been difficult at times - but placing the poops (tory or deform) at the far  backend of my choices currently is not even an effort.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capitol Collection/Citi financial, help please, arghhhh


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icon1.gif Re: Capitol Collection/Citi financial, help please, arghhhh

I then posted a reply letter letter reminding them of their duty, as the previous letter was on citifinancial headed paper i sent them a reminder letter too as they are the same company, just a diffirent dept so i was lead to belive by capitol collections.

Today i recieved this,

citifinancial1.jpg?t=1174685696

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Join Date: Feb 2007

Posts: 33

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icon1.gif Re: Capitol Collection/Citi financial, help please, arghhhh

I then posted a reply letter letter reminding them of their duty, as the previous letter was on citifinancial headed paper i sent them a reminder letter too as they are the same company, just a diffirent dept so i was lead to belive by capitol collections.

Today i recieved this,

SHOULD I SEND THEM WHAT THEYRE ASKING FOR, AS THEY ALREADY HAVE MY ADDRESS AND ACCOUNT NUMBER FROM THE LETTER I SENT THEM, WHICH THEY ALSO SENT ME A PHOTO COPY OF WITH THE LETTER, ITS VERY CONFUSING, ESPECIALLY AS THEY HAVE TOLD ME THEY DONT HAVE AN AGREEMENT, SHOULD I STOP PAYING AFTER THE 20TH APRIL, CAN THEY CHASE ME FOR THE IT WITHOUT A CCA:confused:citifinancial1.jpg?t=1174685696

SHOULD I SEND THEM WHAT THEYRE ASKING FOR, AS THEY ALREADY HAVE MY ADDRESS AND ACCOUNT NUMBER FROM THE LETTER I SENT THEM, WHICH THEY ALSO SENT ME A PHOTO COPY OF WITH THE LETTER, ITS VERY CONFUSING, ESPECIALLY AS THEY HAVE TOLD ME THEY DONT HAVE AN AGREEMENT, SHOULD I STOP PAYING AFTER THE 20TH APRIL, CAN THEY CHASE ME FOR THE IT WITHOUT A CCA:confused:

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After the letter in post #1, it's not up to you to do their job for them!

 

They know your details, they sent you all them letters didn't they?!

 

When they were asking for money from you, they had all the right details then didn't they?

 

What's changed? Apart from the fact that you now know that they can't provide a copy of the original agreement!

 

Result! Best regards, Dave.

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Your CCA request was made under The Consumer Credit Act, 1974.... not The Data Protection Act, 1988.... as they have quoted to you. Not that it makes much difference. Until they can locate your CCA, they cannot pursue you for payment and even if they did find it after 12 working days, they would still have to go to court to re-enforce payment.

 

As has already been said... well done !! :)

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You also need to keep your rec. delivery receipt in a safe place...as this is your only proof that a request was received by them on the date specified.

 

I now have so much correspondence... that I cartwheeled :D down to Tesco and bought myself a compartmentalised, plastic wallet for each account that was being disputed, so that everything could be filed away forever !!!

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Nationwide use a firm of debt collectors called Fredrickson International, they sent aseries of threatening letters before some of the charges were repiad due to a current court case the letterhead contains a number of registred trade marks which appesar to suggest that these debt collectors are part of or endorsed by them see what you think:

 

my name and address

Fredrickson International Limited

R/0 7/10 Chandos Street

London WIG9DQ Friday, xx March 20xx

Dear Sirs,

Your ref: # letter dated 30th Jan 2007

and your letter dated 8thFebruary 2007

Letter Before Action

Having formally requested all the data held by Nationwide under the Data Protection Act, and from the information recently provided under the DPA by Nationwide, your firm was not mentioned and has been clearly omitted from that information. I the data subject now require you under Section 14 of the Data Protection Act to furnish the name and address of your data controller and the name and address of the data controller at Nationwide who provided my personal data to your firm and the date and manner in which that data was provided and the name and address of the person who authorised and signed a series of letters from your firm. Such letters being contrary to The Malicious Communications Act 1988 Section 1 (ii) a threat and section 1 (b) …. causes distress or anxiety to the recipient or to any other person to whom he intends that it or its contents or nature should be communicated.

As a data subject I consider that I have suffered damage by reason by any contravention by a data controller of any of the requirements of this Act in respect of any personal data, in circumstances entitling me to compensation under section 13. I believe that there is a substantial risk of further contravention of those data in such circumstances.

Your letters being wholly disproportionate and has certainly caused me great stress and anxiety.

Please also supply a copy of each legal authorisation to use, reproduce in four colour print on your letterhead and inter-alia solicit as your own intellectual property, the copyright registered trade marks and to reproduce said copyright registered trade marks suggesting that your firm is by association an integral part of, sponsored by, approved or endorsed by the following organisations:

Visa Electron

Delta

Switch

Maestro

Solo

MasterCard

VISA

Post Office

PayPoint

Payzone

Please also clarify the legal position with those organisations and if they are an integral part and bound by [as suggested by your letterhead] of your CSA registration number 183.

Failure to respond or clarify your relationship with the above organisations would leave me and possibly other recipients little choice but to add each individual organisation named above as a co-defendant in any legal action I may take under Section 14 of the Data Protection Act and other statutes that counsel may suggest against your firm. Please supply this information within Seven Days.

Yours sincerely

xxxxxxxxx

Cc:

Visa Electron

Delta

Switch

Maestro

Solo

MasterCard

VISA

Post Office

PayPoint

Payzone

 

 

-----------------------------

 

So if they do not respond, its down to the small claims court with a writ for the debt collection agency and citing all the other names as co-defendants. You need to see their letter head to undedrstand how misleading it is.....an other reaction or am I going over the top...

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Nationwide use a firm of debt collectors called Fredrickson International, they sent aseries of threatening letters before some of the charges were repiad due to a current court case the letterhead contains a number of registred trade marks which appesar to suggest that these debt collectors are part of or endorsed by them see what you think:

 

 

my name and address

 

 

 

Fredrickson International Limited

R/0 7/10 Chandos Street

London WIG9DQ Friday, xx March 20xx

 

 

Dear Sirs,

 

Your ref: # letter dated 30th Jan 2007

and your letter dated 8thFebruary 2007

 

Letter Before Action

 

Having formally requested all the data held by Nationwide under the Data Protection Act, and from the information recently provided under the DPA by Nationwide, your firm was not mentioned and has been clearly omitted from that information. I the data subject now require you under Section 14 of the Data Protection Act to furnish the name and address of your data controller and the name and address of the data controller at Nationwide who provided my personal data to your firm and the date and manner in which that data was provided and the name and address of the person who authorised and signed a series of letters from your firm. Such letters being contrary to The Malicious Communications Act 1988 Section 1 (ii) a threat and section 1 (b) …. causes distress or anxiety to the recipient or to any other person to whom he intends that it or its contents or nature should be communicated.

 

As a data subject I consider that I have suffered damage by reason by any contravention by a data controller of any of the requirements of this Act in respect of any personal data, in circumstances entitling me to compensation under section 13. I believe that there is a substantial risk of further contravention of those data in such circumstances.

 

Your letters being wholly disproportionate and has certainly caused me great stress and anxiety.

 

Please also supply a copy of each legal authorisation to use, reproduce in four colour print on your letterhead and inter-alia solicit as your own intellectual property, the copyright registered trade marks and to reproduce said copyright registered trade marks suggesting that your firm is by association an integral part of, sponsored by, approved or endorsed by the following organisations:

 

Visa Electron

Delta

Switch

Maestro

Solo

MasterCard

VISA

Post Office

PayPoint

Payzone

 

Please also clarify the legal position with those organisations and if they are an integral part and bound by [as suggested by your letterhead] of your CSA registration number 183.

 

Failure to respond or clarify your relationship with the above organisations would leave me and possibly other recipients little choice but to add each individual organisation named above as a co-defendant in any legal action I may take under Section 14 of the Data Protection Act and other statutes that counsel may suggest against your firm. Please supply this information within Seven Days.

 

 

Yours sincerely

 

 

 

 

xxxxxxxxx

 

 

Cc:

 

Visa Electron

Delta

Switch

Maestro

Solo

MasterCard

VISA

Post Office

PayPoint

Payzone

 

 

-----------------------------

 

So if they do not respond, its down to the small claims court with a writ for the debt collection agency and citing all the other names as co-defendants. You need to see their letter head to undedrstand how misleading it is.....an other reaction or am I going over the top...

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Rinkydinkydoo - When you took out the loan with Citi did they provide you with a copy agreement. The only reason I ask is for 2 reasons. Firstly, they gave me a copy but it was unsigned by me and them and secondly the payment date was omitted. I have currently sent a SAR and a CCA to them as I am concerned re their charges which I know they are adding. I was verbally told payment date but as it is not in black and white what determines payments are late?

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