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    • Apologies dx100uk  I did not put the answers in red  Thank you all for your patience. H
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
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Firstplus £52k secured loan , paid after house sale but £5k extra charges added? - reclaiming?


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The mind boggles! FP have been advised in writing that I am disputing so called "arrears" on my account as I have not missed a payment since inception of the unsecured loan. They have also been advised in writing o stop harrasing me regarding the arrears but they just ignore it. Verbally on the phone they have been advised that the whole mess has been handed over to the FOS. Today I received a letter advising that they will be sending someone around to discuss my arrears which according to them is £45.96 about 2/3 of my monthly payment.

As I am getting really annoyed with this constant harrasment mainly by letter, I would like to send them a strongly worded letter keeping within the constraints of the recognised English language with no profanities but with underlying threats if you know what I mean.

Here I would really appreciate some help in writing a letter quoting various laws etc under the Consumer Credit Act in order to put them in their place once and for all and if any further harrassment letters are received, I am in a strong position to take them to court.

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Firstplus Harrassment APOLOGY !!!!

 

see the thread by mixed nuts below in the forum

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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The only link I can find is about telephone calls but it quotes the act

 

Harassment by telephone - Consumer Wiki

 

so maybe you could adapt that.

 

did you know there is a website specifically about complaints about FP?

 

I would suggest within the letter

:

 

would you please note that my account is not in arrears and you still have ignored my previous requests to stop this constant harrasment when my account is totally up to date. Please note this letter is an official complaint regarding the way you have handled my account and I am sending a copy to the FOS to add to the original information I have sent to them. I am sure you are aware of the seriousness of your failure to grasp the fact that it is FP who are at fault here and not me and therefore there is absolutely no need for your to send a DC to my property .

 

Please ensure that any charges for arrears that you may have applied to my account are removed and that you reply to this complaint as soon as possible confirming that I will not recieve any more letters or calls.

 

Please also note that in the future if you do feel the need to write to me about payments that you attach a full breakdown of how the supposed "underpayments" have occured, I am sure this would not be too difficult as you would of course have to rely on this evidence if you decided to take further action.

 

I trust that you will also check to ensure that my credit record has not been affected by your errors as I do not want to have to take action to rectify that as well.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 3 months later...

I am having issues with Firstplus and eventually contacted the FOS and outlined my problems and requested some asnwers to questions that Firstplus were not prepared to answer. Part of my complaint was about harrassment by Firstplus and this was added as an after thought but it was not the main thrust of my complaint.

Neverless the FOS chose to ignore my main complaints and latched onto the harrasment calls from Firstplus about arrears. IMHO FOS have no jurisdiction over harassment calls as it is not within their remit.

The FOS then contacted Firstplus and suggested Firstplus pay us £100 in compensation and deduct the arrears from the £100 and then send us the balance.

The arrears were created when Firstplus stated that we were not allowed to overpay on the account and then they credited our account twice in one month which created an even bigger overpayment. At that pointwe were nearly a month in advance with our payments. They then sent a cheque and when we rejected the cheque FP told us tough they would not accept it back. We have never missed a payment!

As for the other complaints FOS`stated that Firstplus were within their rights to reject overpayments and that when moving from a secured loan to an unsecured loan the same terms and conditons applied although in essence the product had changed. We submitted a letter to the FOS from Firstplus where Firstplus shortly after it became an unsecured loan stated that they wanted a higher amount and for this amount to be paid off over 5 years. The FOS conveniently overlooked this letter!

I will be writing back to FOS to point out the errors of their ways and in addition I think it is time I got the OFT involved as the new amount for the unsecured should now fall under the CCA. It is my belief that not being able to pay more to finish the debt sooner is now an "unfair" clause as we want to pay more but cannot.

Currently we are paying £69.76 over 12 years, the remainder of the original agreement, on an unsecured loan which was £5700 in March 2006 and is now £5440. In the space of 3 years we have only paid off about £300 of the debt. Approximatrley £45 is going towards interest charges at 10.5% APR as they increased their rate with Bank of England increases, but then did not lower it. FOS thinks this is quite fair and sides with Firstplus.

Maybe we should stop paying altogether and allow it to go to the county court as they can then only nail us for the settlement amount and the court should lock it at that amount plus fees. I am assuming that they can only claim for the outstanding amount and not future interest charges. Maybe cheaper in the long run as I am almost 60 years old and the chances fo us buying anything again on credit on pretty slim as at present due to redundancy I am on a DMP anyway whch has stuffed up my previously clean credit history.

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I recently sent Firstplus a SAR request as follws;

 

Please supply me with a complete list of transactions and charges relating to my loan history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

 

Also please enclose a copy of the new updated credit agreement under the Consumer Credit Act 1974 which superseded the old agreement when the loan reverted from a secured loan to an unsecured loan as the new loan was for an amount under £6000.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 DPA subject access request fee.

 

If there is specific information that you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one that you normally use to communicate my private business to us me and to which you have hitherto found to be acceptable.

 

Firstplus have sent me a statement and a copy of the original agreement only and have not included any other correspondence that they have sent me, i.e. dispute letters etc regarding the account.

Have they fulfilled their obligation to us regarding the SAR?

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Yes,welcome to the very unsatisfactory world of the financial ombudsman service.

 

I noticed that quite recently even in the Building Societies Association have criticised the financial ombudsman service and have said that it needed reforms.

 

One of the reasons given for the need for reform by the BSA was -- the lack of transparency.

 

No surprises there then

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well in your subject access request, there is certainly no evidence that you have asked for correspondence.

 

I think that the SAR 's which are being sent out at the moment are too specific.

 

People should be asking for "all personal data held in any form on any matter".

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You may not get a good result from the FOS, especially if your case is handled by an inexperienced Adjudicator (few cases reach the ombudsmen). In my case the Adjudicator wrote her first letter to me summing up what she thought were the main issues. As with your case, she missed crucial points, and mentioned two points I had not made in my complaint at all ! I had made these to the firm years before but dropped them as minor, but they were still to be found in the depths of the firm's evidence to the FOS.

 

The Adjudicator preferred the firm's evidence to mine in making her initial assessment of the issues. She missed several other points later, misunderstood the amount to be invested by £44,000, recommended the firm's offer, then could not explain how it was calculated.

 

If you dont like the FOS decision, don't accept it. Once you accept it there is no going back, even if mistakes are later found in the decision. There is no appeal and no one to complain to and FOS may choose not to explain their actions or reasons. The FOS Independent Assessor is too close to the FOS and has no real powers.

 

Read Problems with FOS decisions for an idea of what can happen when you go to the FOS

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Yes I also had a strong feeling that they were bias towards the financial institution.

Firstplus are still phoning me at all hours despite the fact that I sent them the harassment letter template which they have received and the FOS "fining" them £100(What a joke!)

This wasn't even a slap on the wrists. More like a kiss and lets make up.

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Agree with above , Fp are notoriuos for doing at most exactly what you ask for and no more , if it comes to providing anything that may assist you in a claim ,they will not supply it.

 

Never received my sales calls or follow on calls, but eventually got them to admit misselling , so keep at them with your complaint ,dont let them fob you off.

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  • 5 months later...

I have just had a chat with Trading Standards in Cardiff where Firstplus are based. If you have been the victim of harrasment by Firstplus Trading Standards encourage you to raise a complaint with them via Consumer Direct. If enough people respond then Trading Standards will react.

In addition, I have been advised that through Trading Standards, criminal charges can be brought against Firstplus plc. These are normally done on an individual basis or can be done as a group if required.

Let's set out to hassle firsplus as much as they have hassled us!

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  • 2 months later...

good idea.... first plus have "lost my complaint" and sent a heavy from power2contact to my door telling me to call them.... he was politely told that all communication was to be in writing. has anyone noticed how poor the grammar is in their letters? oops I should use cap shift myself lol:rolleyes:

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We took them on and eventually they paid out nealry £300 in compensation. In my opinion they got off lightly as It is no joke getting calls twice a day 365 days a year for arrears which you do not have!

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  • 3 weeks later...

We had a loan with Firstplus and then sold our residence in mid February 2006. After the original mortgage was paid, Firsplus were paid but there was a shortfall of £5773.64 . Firstplus used Rule 78 to calculate the settlement figure and also charged me an administration fee of £150 at the time.

Since July 2006 every single month without fail we have been paying an average of £67 each month. On Monday this week I contacted Firstplus and asked for a settlement figure.

This arrived today and guess what Firstplus have to say. We still owe them £5689.97 although we have paid them close to £3600 over the past 4 and a half years they are saying that in effect we have only redcued the balance by £83! In addition if we were to settle now they want another £150 administration fee. My wife is in tears.

Although all previous correspondence and the statement that came with a SAR request states that the balance was £5773.64 they have come up with a figure of £7393 exactly spot on but where they obtained this figure I have no idea.

I am totally gobsmacked and speechless as I feel this is a total and unjustified rip off. Any ideas as I feel the only way to nail them is under UTCC regulations as unfair relationship regarding Rule 78 etc but will need more than that to really nail them.

 

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I got a SAR sent to me by Firstplus but all conversations were summarised in writing and not the original media. Secondly i also notcied that a number of letetrs that they had sent me during the course of the agreement were missing. These realted to increases in the interest rate.

As they have not sent a full SAR they are in breach of my request. What can one done as FOS has already chased them once for not supplying full details?

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Have a look here

 

www.firstpluscomplaints.co.uk

 

Thanks for the link but I know about that site however they don't have many visitors or helpers to the site each day although they have nearlyy 900 members. Most if it seems to focus around PPI and not settlements. I think I may get a better response on this forum. :)

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