Acceptance form sent: how long now?

[spunko2010]

Hi all.

 

I sent off my acceptance form for full amount on Saturday night, they would have received it by now (I used their freepost address so didnt obtain proof of delivery). Nothing in my account yet though. It states on the letter it will take up to 14 days. I'm preparing myself for it to take 13.5, for some reason .

 

If you've won vs. Halifax, can you please post a) how long it took for them to pay once you sent off your acceptance form and b) roughly how long ago it was they paid out (month/year?).

 

That way I can attempt to gauge how long this will take, and whether or not I should get a loan Thanks!

[Bigmac versus]

I have found the Halifax to be very quick at settling, however it depends on the workload they have at that time, very good to speak to on phone and usually days rather than weeks.

Congrats on your victory, well done.

[spunko2010]

The lady I spoke to was slightly surly, but I'm sure it gets on your nerves with all these people ringing in and threatening to sue your company (!).

 

I was told by a member on this forum that the more you hassle them, the longer it takes. I usually 'get results' by ringing 2-3 times a day until they listen, but in this instance I think I'll just have to sit back and wait. For the time being anyway.

 

Here's hoping they pay up this week

[Bigmac versus]

The lady you spoke to, was this the same person who's name was on the full offer letter you received, this is the person who you need to talk to and this is the person who will be more than happy to assist, im sure if you managed to speak to this person you would be informed of when you will have your cheque/account pay in. Politely refuse to speak to others as they will probably not be able to answer other than within 2 weeks.

[leon_heller]

It took about two months in my case. I didn't bother for a month and then phoned, and didn't get anywhere. I then rang three or four times over a couple of days a month later, and got the money paid into my account. They had closed the file thinking the money had been paid. I'll be asking them for interest.

 

Leon

[spunko2010]

Thanks guys. Interesting stuff. I'll be on the phone every day, sod it.

 

If it takes two weeks then at least that's as long as it WILL take. If I don't bother they will think I'm giving up.

 

I tried to speak to the lady twice, but of course, she wasn't there on both those days. Probably a fictional character knowing the Halifax. Or "on holiday".

[tini annie]

Hi there,

 

I am in the same position as you.

 

I sent my acceptance letter off and have called to confirm they received it. They confirmed they received it on the 1st March. Still nothing in account as yet but will keep you posted.

[cyanide_seller]

yeh I'm in the same boat too. rang them on Monday to ask where it was and they confirmed they received my acceptance letter on 1st March and it usually takes 5 days to clear in my account. by my calculations that should mean it would have been in today. but it isn't.

 

im gonna give them a call now to see what they say.

 

will let ya know

 

Gerrr

[cyanide_seller]

I've just spoken to my Review manager and apparently they have sent the requistion to the cashier this morning and should take 1-3 working days to clear.

 

so Tuesday me thinks, if not then I'll get on the phone to tha bastards and threaten court action.

 

[jaxads]

Hi - I was successful against Halifax too

 

I faxed off my acceptance on the Monday morning, as well as posting it too. The funds were in my account by the Thursday lunchtime of the same week.

 

Give them a ring, just to see that your acceptance is on the system and just ask how long it may be until the money is in your account. I rang a couple of times and was just told it would take up to 14 days. About an hour after my second "nudging" call, the funds were in the account.

 

Best wishes and happy spending!!

 

jaxads x

[spunko2010]

Gave them a call just now, nothing yet. They are saying they haven't received the form (apparently due to the large number of claims atm).

 

Still, I'm hopeful I'll get it by tomorrow.

 

By the way guys, the lady who wrote the letter and signed in is called Michelle Hazlett. After ringing the 01977 number on the letter, I was told one day she was not in that day, and now I'm being told she has moved departments.

 

I now have to ring through the customer relations dept. and press option 2. The people on the 01977 number won't even speak to me about bank charges! Weird!

 

Anyone had any luck with the 01977 no? (01977 672349). If I can just *talk* to this Ms Hazlett it would put my mind at ease..

[jmuggali]

I'm still waiting, 14 days up next Tue, tried phoning twice a day but to no avail, think I just peed them off, if it isnt in my account Tue then I'm filing for the whole amount plus intrest as their time is up with the court the same day, in a way I hope they dont pay it in in time

[spunko2010]

Bit of an update/useful info.

 

Try calling this number: 01422 326326

 

Ask to speak to 'either Kelly Duffy or (the person who wrote you the letter)'

 

They will then handle you in a more 'professional' manner than compared with the 0870 customer relations people.

 

I've requested a ringback from Ms Hazlett and will hopefully be wrapping this up today. I think this is an internal number/rarely given out. The gentleman on that line hinted that they could get the funds moved into my account asap .

[harrythehawk]

I think the letters must be coming from branches, mine was from Leeds although everything before that went to the Halifax big office, the 01977 is a Castleford/Pontefract number isn't it ?

[roryroo]

Same boat acceptance was received back 1st March (thurs) have been told up to 14 WORKING DAYS!!!! so that would be 18 days phoned again today nothing yet will phone guy who sent acceptance form 2moro if not in by lunchtime 2moro i think a week is long enough to hit the magic button.!!

[spunko2010]

Not sure where the 01977 number is based, sounds somewhere 'up north' though, going by their accents

 

The lady rang me back within an hour. Usual story, "please wait".

 

I will take them to court if they do not pay up (can I do this if I've signed the acceptance) If I can, I won't cave in, I'll push for the court fee + interest. It's not fair we have to wait 14 days. :o

[cyanide_seller]

just to let you know guys that in my previous replies I rang my Review manager at around 10am this morning and she said that somebody had sent the requisition to the Cashier this morning (im thinking that she had done it there and then)

 

and 3pm came along and the £1948 has been debited to my account!

 

yey

[hargshirl]

Hip Hip Hoooray Kelly Duffy is fab - She is helping me out with my claim!!!

[Will Scarlet]

Looking at a Halifax acceptance today I noticed the following:

 

"we accept offer of.....from Halifax in full and final settlement of my/our complaint regarding bank charges on my/our Halifax accounts."

 

The word "accounts" is, very obviously, in the plural.

 

My question is this. If you had 2 Halifax accounts and made 2 complaints. If you settled on the first and signed an acceptance containing the above phrase. Have you just shot yourself in the foot?

[Will Scarlet]

and 3pm came along and the £1948 has been debited to my account!QUOTE]

 

I hope you mean CREDITED!!!!

[jmuggali]

Looking at a Halifax acceptance today I noticed the following:

 

"we accept offer of.....from Halifax in full and final settlement of my/our complaint regarding bank charges on my/our Halifax accounts."

 

The word "accounts" is, very obviously, in the plural.

 

My question is this. If you had 2 Halifax accounts and made 2 complaints. If you settled on the first and signed an acceptance containing the above phrase. Have you just shot yourself in the foot?

 

 

Not really, I have taken it that they have solved my complaint this time by paying up in full, my next complaint is for the previous 3 years. Read somewhere that their reply wont hold up well in court either.

[tini annie]

Just to let you all know that I have received my £4500.00 today !!

 

Yippee

 

Stick at it guys - it will come.

 

Thanks to everyone on here. Its been so much easier knowing there are people going through the same thing

 

xx

[hedgehog0045]

I telephoned them on monday 5th March to be told they had received the acceptance that morning and it would be up to 14 days. Called again on wednesday for an update and was told 7-14 days but they normally pay out quicker. Called again 10 mins ago to be told up to 14 days.

 

Seems like there is no set time and no set payout system in place and I think it's a case of wait and see. If they exceed the 14 days though I think it is a case of submit your court claim and get the interest off them aswell for the delay.

 

Ah well....off to South Wales this weekend so would have been nice if it was in the account today...

 

Do they pay out on the overnight update or do they just credit it anytime during the day ????

[IdaInFife]

Hi, I sent my acceptance last thursday and phoned them wed and they said not on acc yet. I sent another acceptance letter yesterday by rec del and money was in account today !!!!

[spunko2010]

Hi all

 

Need some advice. Halifax are saying that they have not received my acceptance form, which I sent off a week ago.

 

I requested another copy to be sent to me immediately, but the lady on the other end of the phone said that would interfere with the original acceptance form I sent (assuming they will receive it).

 

What should I do? I cannot be bothered to keep waiting and waiting now that I've won.

 

Thanks