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Help with next stage please


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Hi, I am new to all this so please bear with me. I sent a letter detailing all my charges to Abbey with 14 day return due 28th Feb. On 21 Feb I recived a letter from them saying that they are looking into my complaint and it will take 4 weeks. My question is do I wait the four weeks or if I have not heard anything from them by 28th do I take it to the next stage i.e court action. Thanks. If I haven't posted this in the right place can someone help me please. Thanks

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