I got my money back from GE Money before prelim!!!

[millymollymoo]

Yes this just confirmed today by GE Money and is coming in writing.

 

The story how this happened....right I requested my S.A.R and the deadline was 17th Jan. Rang and spoke direct to DPC to ask what was happening and to remind them of the deadline. Ok a Denise promised to ring me back the next day to allow her to investigate. She did and and I received my mothercare statements and charge transactions, which I found confusing to say the least and told them this. No top shop account statements either, even though this was always paid by Direct Debit so I remember there was only a couple of times this was not paid back in 2003 when I closed it. Still I had requested these.

 

Anyhow a Joanne rang friday promising to ring concerning these issues on monday. I missed the call I had already totted up the mothercare charges £120 and beleive top shop to be £30 more so £150. Well I missed the call and she rang back today. They offered because of this muck up to clear my mothercare account of £266 and balance down to zero and advised I had every right to reject and make a formal complaint concerning Top Shop.

 

Well I accepted cos I have been give approx £116 more so all in all VERY HAPPY and never really did athing:)

 

 

Milly XX

[Reznor]

Wow Congratulations!

[millymollymoo]

Thanks:D I am amazed no effort. Do you know this happened with a insurance claim I did a few weeks back. I have athread on it. No letter, just my phonecall and just me bringing up a misleading description and wallop £1500 better off for my fence!!!!

 

Milly:)

[thereshope!]

Brill Milly !

 

I am going through all my cc/sc creditors now ,trying to decide which to tackle next.

 

Think it will be GE Money ! Various accounts held with them over the years and they have just sold all my debts to CL FINANCE.

 

Going to crack on with SAR and CCA letters now.

I could do with an easy one lol!!!

 

Hope xx

[millymollymoo]

Hello hope:)

 

If you have probs with your S.A.R Pm me I have their direct number. {The DCA and she is nice I can assure you.}

 

Milly X

[Reznor]

Thanks:D I am amazed no effort. Do you know this happened with a insurance claim I did a few weeks back. I have athread on it. No letter, just my phonecall and just me bringing up a misleading description and wallop £1500 better off for my fence!!!!

 

Milly:)

 

hehe, wow congrats again!

[millymollymoo]

Thanks reznor only wished it was so easy with others.

 

Milly X

[rosemaryednam]

Hi I want to persue G E Money but do not know where to start can you give me a bit of help?

[steven4064]

Hi rosemary

 

Send them a S.A.R - (Subject Access Request) (http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html) to get all your statements if you haven'e kept them.

 

Once you have your statements you can then list all the unlawful charges they have made on your account and the interest they charged on top.

 

You should start your own thread on the 'store cards' forum so that we can help you along, encourage you and offer congratulations when you win.

 

Steven

 

If this post is helpful, please click the scales

[eastham75]

Can i include all GE money store cards on one request??

[sianyboo]

Can i include all GE money store cards on one request??

 

I was wondering this too, as I had an Etam card, and Newlook which used to be GE Capital. Now called creation??

[steven4064]

Can i include all GE money store cards on one request??

 

Yes, but watch the £5000 limit, if that is applicable

 

Steven

 

If this post is helpful, please click the scales

[half ax I]

I was wondering this too, as I had an Etam card, and Newlook which used to be GE Capital. Now called creation??

 

sianyboo

 

I think Creation are a different company than GE Capital. Different stores use different providers and they can move them around. Creation have a DUET card. They used to do the cards for the Sears Group of companies. Some of those companies were sold on and changed to their new owners partner usually GE. Creation still provide cards for some companies - this link should give an idea of who they provide cards for. Creation Financial Services Limited - A unique range of skills

[sianyboo]

Cheers for that link mate

 

I think i remember now, Etam card (could be used as Duet) was Creation. And newlook was GE Capital, but it moved not long after i paid it off.

 

Thanks mate

 

sianyboo

[Poppy07]

Hi there, I sent an SAR to GE Money some time ago for two store card accounts, I recently had to send them a letter of non-compliance as they never sent my statements. Anyway today I received a letter from Mark Metcalfe of GE Money offering a full refund of the charges applied to the two accounts, and that I will receive this amount shortly.

Firstly, I have never received my statements or even a schedule of the charges, so how do I know if the amounts are correct. And secondly I had these cards some time ago and have since closed the accounts and cut up the cards as any owing amounts were paid off, so I don't know whether they're going to send me a cheque or refund onto these old accounts. So what I want to know is has anyone got a direct number I could phone, as there isn't a telephone number on the letter they sent me, even though Mr Metcalfe told me in the letter to ring if I have any queries!!!

Thanks x

[rosemaryednam]

Hi Poppy07

Today I recieved a letter from Mr Metcalfe apologising for the delay in answering a request for a SAR. On the letter the telephone number he says not to hesitate to ring if I have any questions is 08701242415.

[eastham75]

Once ive got the cash i am going to try for GE mONEY THEY MUST HAVE A FEW HUNDRED QUID OF MINE.

[sandraroff]

Can Someone Help Me Here? I Have Asked Ge Money For The Charges On My House Of Fraser Store Card And Have Been Sent Statements For The Time That The Account Was Passed To A Collection Agency, But The Previous Two/three Years To That, They Are Saying That They Cant Retrieve Because Of Technical Problems. Can They Do This? And What About The Interest That Was Charged During The Short Time Before It Was Passed To The Collection Agency? Its Collossal! What Started Out As Me Owing Them £350 Ended Up At Almost Two Thousand!!

[sitcom123]

can anyone give me a direct number to anyone at ge i have only got the customer services and they never answer, they leave you on hold for ages. I have checked my statements and they only owe me £130 so I am hoping they will pay me without too much hassle

[sitcom123]

bump............

[pippa1]

Hi, im new to the site c\n anyone tell me if you can claim back charges on a store card....thanks

[steven4064]

Hi pippa

 

Yes you can. See the 'other institutions' thread. There is a sub thread on store cards

 

Steven

 

If this post is helpful, please click the scales

Any opinions are without prejudice & without liability.

Almost everything I know concerning the law I learned from this site

[lesleyjane]

I am claiming back charges from GE Money store cards . I hava had a full refund of £120 from my Debenhams card. This was offered after just one letter. They won't pay the interest though, but to be honest I didn't expect to receive it as I don't particularly want to go down the court route.

I am still waiting for statements for the other cards.

I also successfully claimed back £180 from Creation Financial Services relating to an Adams store card I had some years ago when my children were small. They settled after the second letter and included interest in the final calculation.

It's money I didn't think I'd ever see again!! My advice is.....GO AHEAD AND CLAIM IT! NO MATTER HOW SMALL OR LARGE AN AMOUNT -IT'S YOUR MONEY AND YOU'RE ENTITLED TO IT!!

GOOD LUCK EVERYONE!

[sitcom123]

can anyone help me with a direct number for GE MONEY

 

ta

[Poppy07]

Have a look at link 16, thats the number I rang.

x