Duplicates received...A joke!

[chez2509]

I requested that Abbey send me duplicates of my statements from when I opened my account(April 03) I received statements today from Dec 05 and to top it all the duplicates did not show the charges! .So they're not duplicates are they! I would say this is dishonest, wouldn't you? Good job I'd kept about 12 months back so I can prove they're trying to deceive me. I reckon they owe me at least £1000 although I accepted £190 as part payment. What's my next step now please can anyone advise me? I'm still non the wiser as regards to the true amount they owe me so I can't take proceedings until I know.

[alice25]

I thought the same when i received my duplicates. Unfortunately you have to go through every statement and pick out the charges yourself, they wont make it easy by listing them for you on the front of the statement! luckily the charges are normally all listed on the same day but dont forget to look out for the interest they deducted. I would also write to them saying you have received from dec 05 and would be greatfull if they would send you the further statements you originally requested and put a copy of that letter in with it. they do have 40 days to get that info to you under the data protection act. then total it all up (use the spread sheet in the claiming bank charges section) and send off your letter.

[121o121]

Under your subject access request you made under the data protection act, they have a duty to comply by sending you your charging history for the time period you specified (ie. 6 years).

 

If they have sent you details of your charges history, either by statement or transaction list, they have completed the request. If they have not, or the information supplied is incomplete, then they haven't complied and you need to send them a non compience letter. Reword it to suit your particulars.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

They do not have to provide you duplicate statements under the subject access request, just details of your charging history. If you want duplicate statements then it would be reasonable for them to ask for more than the £10 maximum DPA SAR Fee.

 

Hope this helps.