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    • Just ridicule them about their rubbish PCN (without begin too specific) and the the Unicorn Food Tax they've added.
    • you wont be bargaining with the police where did you get that idea from? it wasnt a bobby with a handheld, it was a gantry camera i suspect so a prosecutor for the police or in court to the judge at the hearing. dx  
    • Well, it's good that you have five days before you're supposed to go there, there is time enough to sort things out.  See if Booking.com rear their head tomorrow.
    • It is an interesting Final Notice. Firstly because there is usually a reminder Notice before the final Notice. Secondly because it contains some of the wording that should be in the original PCN [aka Notice to keeper]. It could be that the necessary wording in the NTK is missing so they put it in the Reminder Notice to cover their error. If they have it hasn't worked. But the only wat we will know if you post up the back page of the Notice to keeper along with the other details asked for on Post 8 .  If they have got it wrong it means that they are unable to transfer the liability to pay the PCN from the driver to the keeper . I take it that you are the keeper and not the hirer? And do you know how long you are supposed to stay in that car park? In the past I have found Sainsbury's pretty good at cancelling PCNs for their customers. Take both PCNs in to the store and point out if you are a regular customer and that the driver spent a lot of money in their store and see if they could please do something with the ticket for you. if the manager can't help, then come back and we will give you their Head office and write to them. It is the easiest and quickest way to get the ticket cancelled. No point in appealing since that would mean they lose the chance to make any money out of you which is their whole reason for running the car park. If you cannot get Sainsbury to cancel then we rely on ECP getting things wrong so that you don't have to pay  on a technicality or technicalities. For example if the PCN does not comply with the Act and the keeper is not then liable it makes it difficult for ECP to win should it go to court as so many people are legally able to drive your car and Courts do not accept that the driver and the keeper are the same person. Which is why we do need to see the questionnaire filled in and the rest of the NTK. Also it would be helpful to get photos of the signs in the car park. Ones that can be read by us, and the sign at the entrance as well as the inside ones especially those that are worded differently. Poor signage is another defence that works well and you will  need a good defence should they decide to go to Court.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pinkduchess v HSBC


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Nope, pd - just as Mrs. Van said. I'm a prat.

 

Thought I had got it when I replied to johnnymitch, but I just don't get the border and shaded background.

 

Trust old Pete to blow our cover to all and sundry - he couldn't possibly be jealous could he?

 

I don't use the word 'gender' in this connection - always makes me think of Latin and German nouns and I don't know any neuter people. Well, there was always my old chemistry master who, to our shame, we called "Squeaker" because he had had a nasty accident.....but we wouldn't want to discuss that here would we?

 

I actually like the word sex, but once again.......

 

I'm always getting myself into deep water on your thread pd - it must be Los Momentos!

 

As ever.

 

Van

 

P.S. How DO you write accents on here?

 

P.P.S. I tried unfurling your 'f' but felt I was getting into uncharted waters again - what's it for?

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oooops forgot to type..hee hee

 

To type accents just type it how it sounds.

 

Lattie is quite good at typing accents

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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Out of interest does anyone have a copy of a full SAR? I need one for a wonderful company called Ufindus.

 

If you want to be a bit nosy as to what my problem is with them - here is the link:-

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/85658-ufindus-hell.html

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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Couldn't find it. the template library only has the basic one for banks. I really need the one that lists everything that you can ask for under DPA

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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I think that I have found something:-

 

Please make standard SAR and include:-

  • Full copies of all contracts which you believe exist between myself and your organisation, including copies of any documents you hold in support of same.
  • Details of the identity of any individuals or organisations who have provided you with my personal information together with copies of any letters of instruction provided by them, or any contracts entered into between yourselves and the third party, and the relevant dates to which those contracts related.
  • Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
  • Full details and copies of any documents upon which you replied when you have provided my personal or financial information to any individual, organisation or third party.
  • Full copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
  • Full copies of any correspondence in postal, email or any format which you have entered into with any individual, organisation or third party which contains my personal or financial information, or which pertains to myself.
  • Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.
  • Details of all contracts or financial policies that have or do exist in relation to the above.
  • Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
  • Full hard copy printouts of any of my personal or financial information held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices/locations.
  • Your registration number with the Information Commissioners Office.
  • Your Consumer Credit Licence number.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Thanks johnny. that looks very helpful indeed. Just need to adapt it for a website designing company.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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You're welcome ,Jo :)

 

I've just been nosey and read your thread - that :o salesman didn't know what he was taking on when he got you, did he? Well done!

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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He was not very nice at all. He kept mocking me throughout the whole conversation. I told him that I wanted to do a bit of research into web design and see if it was possible to design one on our own. He just laughed and said "Oh you're a web designer now are you?". Also when I started spuouting off about contract law he then mocked me again by saying "Oh and a lwayer as well are you?". But I kept very cool and took great satisfaction on him hanging up on me instead of me getting frustrated and hanging up on him.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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I just hate smart ass salesmen! :mad:

 

That was good advice from Pete, - tell him you're recording the conversation - I've done that before, amazing how quickly they get off the line!! :D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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The only trouble is that they are quite a nasty bunch and would probably tell me that they are recording the conversation as well. On Wednesday when the chap phoned me he informed that the conversation was being recorded, but today he borrowed (without asking) his bosses mobile phone to call me which unfortunately was not recorded.

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A prudent question is one-half of wisdom.

 

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Heads are going to roll they just dont know what each other are doing

 

The Financial Ombudsman has ruled Barclays were not at fault.

 

However the bank has now offered Simon £1,000 compensation – not because it believes it did anything wrong but as a gesture of good faith. Simon is considering the offer.

 

the press will slaughter them when they are in full swing

 

pete

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