3 and Phones4U

[Mis-sold]

Hi, I'm a first timer here hope someone can help.

 

We bought four (4) 3 contracts on 23rd Dec when buying them we said that it was imperitave that we should only have one monthly invoice for all four contracts. We were advised by the salesman (who has since left the company) that we should contact 3 after we recieved the first bill to arrange this. I was a bit unsure at the time but did not think there would be a problem (big mistake!) anyway I was not prepared to wait that long and contacted 3 early in the new year to be told that it was not possible. I phoned phones4u immediately (4th Jan) and the manager (now moved on as well) said he would sort it out and we should go into the shop. When we got there we were given a badly worded letter to send to 3. Not being happy with the letter I wrote to 3 myself and they wrote back confirming that we cannot have only one bill - I have spoken to their business dept and they cannot transfer us onto a business contract where we could have one bill.

 

We went back to Phones4U last week and spoke to the new manager!! he seems helpfull at the moment. Explained what has happened so far and asked what he can do.................still waiting...........

 

The facts are

 

1. We wanted 4 contracts on one monthly bill (one bill, one direct debit)

2. Returned to the store within 14 days not offered refund or alternative.

3. Current manager would not have sold us contracts with 3 as he knows they will not consolidate/amalgamate accounts (all other providers do!)

 

I am currently trying to get phones4u to buy back the contracts where do I stand? What else can I do?

[buzby]

The nature of the beast is that the contracts will not be recinded, and you've been badly advised by the salesman, primarily because he gewts ti claim 4 connections instead of 1. Ideally you would have taken out a single contract, then added the remaining handsets to it. Three UK should be able to do this retrospectively, but because you only deal with India on the phone, this is a complication they'll not have a script for.

 

I suggest you write to 3UK at their Glasgow Customer Service address (the address is in another thread) and request what you want, nothing that P4U miusled you. They should be able to assist.

[Mis-sold]

Spoken to Glasgow and they are very helpful, but, there is no way their system can accomodate the request - they can only deal with multiple contracts on a business contract and our contracts would have to be cancelled and then a business contract started. We could not have the tarrifs we want on a business contract.I have also spoken to trading standards who fell we were 'led up the garden path' by the salesman. As far as I am concerned my issue is with Phones4U and I will do whatever it takes to make them compensate me for mis-selling the contracts to me - the salesman was obviously getting the best deal on 3 that day - we would have happily gone with another provider if we had been correctly advised.I have given them 7 days to reply to a letter sent (via recorded delivery.

[buzby]

It's a shame they're being so inflexable, (I have multiple handsets on Orange, and just one bill) but if the tariff you want isn;t set up for multiple handsets (and it was the most appropriate one) any action against P4u would fail unless you could prove there was a matching tariff and he made a mistake setting up the arrangement.

 

Irrespective of what P4u do (unless it's a cancellation, and I doubt they'll sanction this) be wary that it is 3UK that hold your credit record to ransom, so don't withhold payment, as this will make the problem worse.