I have just sent a letter to p4u treatening court action. The address you need is Customer Relations, Phones4U Ltd, AVP House, Speedwell Road, Newcastle under Lyme, Staffordshire. ST5 7RG. I would recommend that you send any letters recorded delivery.

Spoken to Glasgow and they are very helpful, but, there is no way their system can accomodate the request - they can only deal with multiple contracts on a business contract and our contracts would have to be cancelled and then a business contract started. We could not have the tarrifs we want on a business contract.I have also spoken to trading standards who fell we were 'led up the garden path' by the salesman. As far as I am concerned my issue is with Phones4U and I will do whatever it takes to make them compensate me for mis-selling the contracts to me - the salesman was obviously getting the best deal on 3 that day - we would have happily gone with another provider if we had been correctly advised.I have given them 7 days to reply to a letter sent (via recorded delivery.

Sending recorded delivery to 3 does not work, something to do with bulk mail etc. I have sent three letters recorded delivery to 3 and when trying to trace them on the track and trace (royal mail) I get told to come back later. I did eventually get somewhere by sending the letter by E-mail and giving them 7 days to respond.

Hi, I'm a first timer here hope someone can help. We bought four (4) 3 contracts on 23rd Dec when buying them we said that it was imperitave that we should only have one monthly invoice for all four contracts. We were advised by the salesman (who has since left the company) that we should contact 3 after we recieved the first bill to arrange this. I was a bit unsure at the time but did not think there would be a problem (big mistake!) anyway I was not prepared to wait that long and contacted 3 early in the new year to be told that it was not possible. I phoned phones4u immediately (4th Jan) and the manager (now moved on as well) said he would sort it out and we should go into the shop. When we got there we were given a badly worded letter to send to 3. Not being happy with the letter I wrote to 3 myself and they wrote back confirming that we cannot have only one bill - I have spoken to their business dept and they cannot transfer us onto a business contract where we could have one bill. We went back to Phones4U last week and spoke to the new manager!! he seems helpfull at the moment. Explained what has happened so far and asked what he can do.................still waiting........... The facts are 1. We wanted 4 contracts on one monthly bill (one bill, one direct debit) 2. Returned to the store within 14 days not offered refund or alternative. 3. Current manager would not have sold us contracts with 3 as he knows they will not consolidate/amalgamate accounts (all other providers do!) I am currently trying to get phones4u to buy back the contracts where do I stand? What else can I do?