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    • Yes contact ICO about this.   Lowell probably won't respond to your letter. Therefore registering this issue with ICO may ensure you get a response.
    • Lowell has recently bought over one of my old debts and in chasing me for payment have sent details of the debt to my ex-wife via email. Let me first start by saying i do owe the debt and I don't dispute it; whether it is unenforceable I don't know and this post/thread isn't to find that out. Lowell bought this debt earlier in the year for an account I ran between 2021 and this year before falling behind with payments and the debt eventually being sold off despite my attempts to deal with the original creditor. Lowell have sent me ONE letter in respect of the debt before reaching out via email to my ex-wife, giving information about the original creditor and the amount owed. I'm very concerned that Lowell have adopted this approach as I thought contacting a friend or relative about a debt was outlawed by FCA, but to find they have done this has left me shocked and a little embarrassed. I'm also concerned that they have potentially breached GDPR by sharing details with a third party without my consent. While there's little personal data given aside from the creditor and amount, I am mentioned by first initial and surname in the email sent to my ex-wife. I've never used this email account, have never had access to it and it has no connection to the original creditor so I have no idea why Lowell would use it to try to reach me. I've made a complaint to Lowell both about the communication being sent to a third party and potential GDPR breach, but should I be doing anything else?
    • thread title updated. so a sold debt. who are the solicitors? TM legal? why didn't ovo do this themselves as they do but chose to sell the debt on for 10p=£1? funny debt you state you reived a letter of claim, why did you not reply too it.? also is there is no indication of the date this bill comes from on the claimform? how do you know its from 2022? what other previous paperwork have you received? please scan page 1 of the claimform and bothsides of ALL previous letters upto one mass pdf read upload carefully. .................. pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Thank you again. I'm hoping it will come out in the wash and will endeavour to check my online account. I'm a bit unsettled by not hearing from Booking.com but the host is sounding helpful at the moment. HB
    • I've just remembered that a friend of mine had bookings cancelled on Booking.com about a month ago - and the good news is that all worked out in the wash. I'm at work now but will scribble properly in a couple of hours with the full tale.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all, posting on behalf of a good friend.

 

She owns a flat in a large block, she normally has to pay £450 a year service charge. Firstly, this year she was given notice that the charge would increase to £605. She paid this.

As soon as she had paid it she got another letter through saying there was another one of charge this year of £600 for further work. The letter said it was a sir (sp?) charge??? It has to be paid next month. Giving her one month notice.

 

needles to say, £1205 is alot of money. The increase of £755 from last year in total seems a bit steep.

 

She is wondering if she has any right,or if anyone here can shed any light of advice.

 

Thanks in advance.

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  • 6 months later...

Although this is an old thread I thought I would post a reply as a point of reference as it may be useful to people now.

 

In simple terms most leases allow for the appointed surveyor to raise whatever charge they feel necessarry in order to perform all the covenants contained in the Lease - ie to repair the building, insure it, pay for utilities etc etc.

 

The usual reason that a large one off charge has to be raised is if there are major works to carry out - ie a new roof.

 

If they (freeholder) wish to raise such a charge first they must serve you notice under Section 20 of the Landlord & Tenant Act 1985.

 

You have the right to make comments and objections to this notice but ultimately you can not opt out or refuse to pay if the majority wish to proceed or the repairs are obliged to be carried out under the terms of the lease.

 

However if you feel the charges are unreasonable then you can apply to the Leasehold Valuation Tribunal for a determination on the case. The LVT can decide how mcuh you are required to pay and overule the freeholder.

 

Hope that helps.

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Forgive me if I'm wrong citizen, but Section 20 is the notice to merely provide the tenant with the landlord's name and address is it not?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Hi Phil

 

Your friend can challenge this payment under Section 20. She has a right to demand that any payment over £250 per flat has to go through the Section 20 Consultation procedure. The Freeholder is obliged to send a letter setting out the works and the information on who is doing the work, and your friend has 30 days in which to question the cost etc and even suggest an alternative contractor for the work.

 

If the Freeholder does the work without this consultation, then your friend can refuse to pay.

 

You can download a copy of Section 20 from the Leashold Advisory Service at http://www.lease.advice.org

 

Good luck

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Hello Mr Shed,

 

Section 47 & 48 are the articles that deal with serivce of name and address of landlord.

 

Section 20, is a bankoff has said is all to do with limiting costs that can be raised without consulation.

 

Bankoff - not being picky, but it is not a flat rate of £250 per flat - if the percentage apportionment varies then the requirement to serve notice is triggered when any one flat has to pay more than £250. This often comes into effect when penthouses are involved and they may have a % of double the cost of the other flats. i.e if a penthouse share reaches £250, but all the other flats will only pay £125, then all flats have to be served notice.

 

Also the £250 only applies to single contracts. If a long term (over 1 year) contract is entered into (eg a lift maintenance contract) that cost more thn £100 per flat (% rules apply the same as above) then Section 20 must also be served for this.

 

Hope that helps.

 

Cheers

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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