ParkingEye PCN PAPLOC - Moved since - overstay - Welcome Break Woodall-Sheffield (South)

[Alioop]

Hello forum, 

 

Total newbie here and my apologies this is probably a repeat but my eyes are already bleeding from reading google/various threads. If anyone has advice on the following: 

Am I liable to pay a PCN from ParkingEye for overstaying in a service station by 31 minutes in the middle of the night.

I was resting while driving home for Christmas (date 30 Dec 2023).

They have gained my address through a Credit Reference Agency (which I think may be unlawful?) as initial communication was to the wrong address and I have been out of the UK for the past two months.

This means the charge has built to higher amounts without me seeing any previous correspondence. These first letters I am receiving are already labelled Letter Before County Court Claim and state that I am due them £125. 

I tried using their website to request more information (submit a reply form as per letter) but keep receiving ERROR on uploading the letter and the phone service doesn't allow you to speak with anyone.

Any advice on what to do?

Obviously I'd rather not pay this charge as I genuinely can't afford it right now,

If I must pay it is there a way to pay the original amount or at least delay without it pressing further? 

Again apologies if this is repeated from others but just looking for a little advice,

Thank you

 

 

[honeybee13]

Hello, welcome to CAG.

Do you have any other paperwork form them please? Also, why do you think paperwork went to the wrong address? They would normally get your details as keeper from the DVLA.

Best, HB

[Nicky Boy]

15 minutes ago, Alioop said:

These first letters I am receiving are already labelled Letter Before County Court Claim and state that I am due them £125. 

Yo are now playing catch up. You've come to us a lot later in the process than normal.

IMPORTANT! When was the Letter of Claim sent (not received by you, but sent).

This is normally the point we start advising to send a "snotty letter" back to show them you'd be trouble in court.

Whatever you do, don't try to make appeals or anything else.

Could you please also fill this sticky in to the best of your ability (with presumably limited correspondence)

https://www.consumeractiongroup.co.uk/topic/391121-have-you-received-a-parking-ticket-please-fill-this-out/#comment-4683610

 

[lolerz]

I think a snotty letter in response to the PAPLOC and an SAR to get a hold of the original PCN is in order.

[Nicky Boy]

Also, from what you've said, you've probably moved and not updated your V5c (logbook) with DVLA?

If not, get it done pronto...

[dx100uk]

thread title updated

[FTMDave]

We need the questions the regulars have asked answering, otherwise you will end up with a court claim.

[dx100uk]

if you want help you need to respond to this thread.

no good posting a topic then immediately logging off and not returning to see any replies.

dx

[Alioop]

Apologies I went straight to work!

Very impressed by how active this board is thank you!

Just filling out the recommended info pages and prepping a response  

Thank you for the fast response and apologies for my slow one! 

So some more context: 

I have been mostly out of the UK since the start of January and only arrived back home last week. I live with 3 other rooms in the house to individuals. As it turns out there was another letter I was completely unaware of posted at an earlier date. This was not received by me but was with a random member of the building when I went enquiring yesterday. 

My Logbook is outdated I think... 

Car registered in Scotland - Now living in London but I don't remember updating DVLA account and think it’s still registered at that old address (gonna dig into that now).

The charge was issued in England.

Honestly in confidence I probably didn’t update my address because simply changing post code bumped my insurance quote up dramatically.

There may be some of my actions here that make you go ‘Uff dumb ’ please be kind, I am a new driver (although a fully grown human) and willing to learn!

TLDR: All correspondence images attached > So there has been two letters it turns out the after first to another address. 

------------------------------

For PCN's received through the post [ANPR camera capture]

1 Date of the infringement 30 December 2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 12 February and 13 March (None received within 14 days of offence over xmas period)

3 Date received Give answer here 15 March

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes

5 Is there any photographic evidence of the event? Yes

6 Have you appealed? [Y/N?] post up your appeal] No

Have you had a response? [Y/N?] No

7 Who is the parking company? ParkingEye

8. Where exactly [carpark name and town] Welcome Break Woodall-Sheffield (South)

For either option, does it say which appeals body they operate under. POPLA IF Appeal to ParkingEye is unsuccessful BPA

 

docs1.pdf

[dx100uk]

it is NOT A FINE - word changed to charge

thread tidied

you made a bit of a pigs ear of merging your files, i've done it for you from your originals. your upload was unreadable quality and had dates removed too...

[dx100uk]

you need to send parking eye a snotty letter before 13th apr.

plenty here already 

use our enhanced google searchbox

parking eye snotty letter

pop your ideas up and we'll help refine.

[FTMDave]

Thank you for the information.

You haven't got a hope in hell of getting PE to accept a lower amount.  They make their money through these invoices and in particular enjoy making money by increasing the amount whenever they can.  You either cough up or you stick two fingers up to them and refuse to pay.  We would prefer you did the latter.

1.  If you decide to fight you need to send them a snotty letter, as others have said, that (a) formally tells them of the new address and (b) shows them you'd be big trouble for them if they did do court, so they'd better leave you in peace.

2.  There is a reasonably good record on CAG of organ grinders being sympathetic to motorists.  So in parallel to the snotty letter e-mail both the normal customer services of Welcome Break  [email protected]  and the CEO  [email protected]  Lay it on thick about being a genuine customer, attach any proof of purchase, emphasise your overstay was only short and you didn't abuse the car park, underline it was the early hours of the morning and for road safety you needed to sleep for ten minutes - and ask them to get the invoice cancelled.

3.  Point taken about insurance but not updating the log book will mean that you won't get any mail about traffic "offences".  You're extemely lucky that PE didn't send court papers to the old address meaning you would have lost by default.  You can also be fined a grand - a real fine, not PE's rubbish - for not informing the DVLA.