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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Returning online order issue. items from Just BB Guns - both not what i want or faulty - within 14 days.


Goodday

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Also just thought I’m thinking I should have put 

an earlier date on it as it’s been over a month.

and the forum only allows 7 days to get a refund but I was in contact through email works the same day of receiving or the day after. 
 

mans sorry I tried to copy and paste the form but it didn’t come out to well.

On my way to drop it off, hope all goes well and they don’t try any games.

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With all due respect.

You're overthinking this far too much.

You send the item back using the label they give you.

Send your bank the tracking number for the return.

Consider it closed unless your bank get back in contact with you.

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Hello all,

I received two emails from Just BB Guns, but it states I’ve been refunded a partial refund? 

“Hello, 

Order #

We have refunded to you. The refund will be into your same account from Trimex UK Ltd.

Please wait for the amount to come back into the same account in the name of Trimex UK ltd. Please check the statement before calling or emailing to us. 

PLEASE NOTE, all refunds can take up to 14 days to process. Only contact us if 14 days has past and you have not received your refund.

Refer to our terms and conditions:-

https://www.justbbguns.co.uk/terms/

Note:-
Without Order Number this email might not be responded. 

All interactions are governed by our T&C's as stated on our website.

Hope to serve you in future


Regards
Vince
Just BB Guns”
 

This is the other email,

I’m confused if I have had a chargeback done though it was temporary, why have they then refunded me and possible a partial refund? 

And in the order chart it also has 1 crossed out and a 0 now next to it?

have they only refunded me for one item?

again any help is much appreciated!

“Hi,

Your order on Just BB Guns has been partially refunded.

There are more details below for your reference:

[Order #] (18th January 2024)

  Quantity Price
Subtotal: £381.98
Shipping: Free Delivery 4-5 Working Days
Payment method: Card Payment
As per return sheet -£359.99
Total: £381.98£21.99(includes £3
  1 0 £359.99
 

 

1 £21.99
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Sorry, but could you please be clearer.

How much have they refunded you and by how much do you think you are now out of pocket.

And the partial refund which you have received refers to what element of the order?

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It looks like it’s says I got refunded for what was on the returns sheet. 
which was £359.99 and the total I spent and sent back both items was £381.98.

so £21.99. 

I think because i never wrote the mask on the returns sheet. 

but I did say to them in an email it wasn’t usable as it was too bulky, got in the way and uncomfortable. 

I’m having bother accessing my account right now too.

checked the refund from them hasn’t gone in yet but the chargeback charge has

as the last dealing with JustBB was on the 26 of Feb. 

and that they have given me back the full amount of £381.98.

 

But in their emails today they have removed £21.99 from the total. 

Which isn’t what I want, I don’t want the mask back if they think they can sent it back.

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Can you remind me if this was paid on a bank card or a credit card

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if you didnt put the mask on the returns/refund note, they wont refund you.

how did you manage to screw that up.:crazy:

such a simple form to do. 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posted (edited)

Well to be fair they didn’t ask for one, I was advised to fill one out on here.

I wasn’t going to but I did.

I did put the order number which was for two items, and they received two items.

And I was really just nervous as this is the first time I’ve done such a thing.

they have both items now anyway so why shouldn’t I receive a full refund?

 

Edited by Goodday
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because you didn't list the mask on their returns/refund form. 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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why not give it a go.

opps sorry i forgot this form in my last return.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The only issue is I can’t remember what date I wrote on the last one.

so unless I write this one with the date I posted it, and the two items. 
 

and I could say sent wrong forum as the last one was printed on scrap paper? 

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so what, wasn't an issue in the first place re:

On 07/03/2024 at 11:52, Goodday said:

Also just thought I’m thinking I should have put 

an earlier date on it as it’s been over a month.

and the forum only allows 7 days to get a refund but I was in contact through email works the same day of receiving or the day after. 

mans sorry I tried to copy and paste the form but it didn’t come out to well.

On my way to drop it off, hope all goes well and they don’t try any games.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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True, it’s just if they have the other form and ask why did your write them on different days.

just filling one out with both items on it, and the date I sent the package back.

That’s it filled out,

Would it be better to send it right now or ask first why it wasn’t a full refund,

and if they tell me it’s what was on the form,

I could say “oh I sent the wrong one this is the one I meant to sent.”

Take a photo of the form and sent it to them.

At the end of the date they have both products now, they could argue the mask was opened, but I never “used” it how it’s suppose to be.

and the form is deliberately worded to their standards.

The only refund option you can tick states “I would like a full refund (unopened and unused (within 7 days.)”

I ticked that last time and never got a full refund. 

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just email it in reply

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Can they legally keep both items? 
I did say in email and made a mistake, I can’t believe they can do that or would want to that crappy. 

what I’m going to do is sent an email saying sorry have you the wrong form, here’s the correct one. 

Waiting on a reply after sending the correct form.

Just received one,

”Hello 

Thank you for the information.

It was a pleasure doing business with you. Thank you for being a loyal customer,
As you may know, many people like you rely on online reviews to make sure they get the best service possible. With that said, we would love if you could leave us a testimonial on our Google page.

Below is the Link:-
https://tinyurl.com/2s3hyzdcNothing about giving me a full refund.

 

Is that me screwed for a full refund? 
if so that’s totally dog crap, they got both items and now a returns form they didn’t ask for with both items. 
Isnt that good enough?

 

Also just thinking does that mean if I didn’t sent a returns form which they didn’t ask for.

they would have just kept the items and not refunded for any of of them?

Im also confused at what happens now if I get the full refund after updating them with the correct form.

And what happens with the back charge money that was issued?

Will the back take that back since they have issued a refund? 
I just hope I can get the full amount back.

 

Since no more replies haven’t happened, will I Just going to take that as a No about contacting the bank again?

 About the backcharge, since justBB have offered a partial refund.

 

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no harm in you asking bb directly the simply question -  are you going to refund me for the returned mask order number returns number etce etc etc etc 

no harm in trying for a chargeback of the price of the mask via chargeback either.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well what I’m worried about is right now I still have the chargeback in my account and Just BBs refund of which is £20 short. 

Will the bank take that chargeback back off me or do I need to contact them? 

I’m worried since I’ve been given two amounts of money.

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as long as you've not been refunded twice for the same item (by chargeback & by BB) i'd forget it and move on with your life if you are solely arguing about being £20 short now.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

On 24/02/2024 at 13:34, Goodday said:

RBS: We just wanted to let you know that we're temporarily refunding the payment(s) that you made to JUST BB GUNS for the amount of £381.98 while we investigate further. This will show as a refund on your next statement.
If you do not hear from us by 14/05/2024, the refund will remain in your account.”

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I have the chargeback, and the partial refund from JustBB.

I don’t want to be seen as a thief, I suppose it’s up to the bank to take it from me.

I hope it happens soon to get this over and done with. 
unless I dispute it and say I wasn’t given the full amount.

or should I just send BBS refund back to them, and try to keep the chargeback?

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its not a back charge its a chargeback...!!

please confirm what shows on your banks online portal or a statement:

£381.98 chargeback via RBS (yes or no ONLY)

and ??

what is showing for Trimex UK Ltd.?? (£figure please) 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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:pound:so they lied again..

On 14/03/2024 at 14:06, Goodday said:

Please wait for the amount to come back into the same account in the name of Trimex UK ltd. Please check the statement before calling or emailing to us. 

what a company.... cant do or state anything with any truth in it to be seen as 'reliable' to do business with.

i would say, if you wish, you now need to revisit this chargeback with RBS.

on your online banking app or wherever is there a method for you to send msgs to RBS?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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