ParkMaven ANPR PCN - no valid parking session - Hampton by Hilton Humberside Airport ***Cancelled by HolidayExtras***

[Kyosanto]

Here we go again:

_____________________________________________________________________________________

1 Date of the infringement 02/12/2023

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11/12/2023
 

3 Date received 16/12/2023
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

7 Who is the parking company? ParkMaven Limited

 

8. Where exactly [carpark name and town] Hampton by Hilton Humberside Airport
 

For either option, does it say which appeals body they operate under.

POPLA

_____________________________________________________________________________________
 

I was meant to travel on the 2nd-5th of December.

Had prepaid parking + Hotel with HolidayExtras.

My airplane was delayed 11 hours (in one hour increments, fun day!)

ended up deciding not to travel and changing my travel dates to 7th-10th Dec.

Before going home I arranged for my parking arrangement with Nightel/Hampton (the hotel is Nightel but the parking is shared with, and managed by, Hampton) to be moved to the 7th-10th and was told no problem.

I asked if I needed to do anything for my stay on the 2nd and they said, "not at all, you're good to go".

Lo and behold, received in the mail today a lovely parking charge for £100 (or £60 if paid soon).

For now what I did is write to Holiday extras directly and ask them to intercede with Nightel/Hampton to remove the charge. I hope this will work out...

What a hassle I was half expecting this to happen anyway... and it did.

[FTMDave]

Yes, spot on.

You know the PPCs never accept appeals.  Get on to the organ grinder.

[dx100uk]

PCN scan please

thread title updated

[Kyosanto]

Here's the PDF.

Looks pretty rock solid to me as for PoFA angle.

 

2023-12-11 ParkMaven PCN-NTK incident 2023-12-02.pdf

[dx100uk]

1 hour ago, FTMDave said:

Get on to the organ grinder.

not popla nor the PPC

[lookinforinfo]

Parkmaven has missed out one of the stipulations in PoFA making the PCN non compliant.

Schedule 4 S9 [2][e] 

(e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—

(i)to pay the unpaid parking charges; 

They did not ask the keeper to pay . They did say the driver was required to pay but that is not what PoFA asked for. So that means that you as keeper are not liable to pay the PCN.

I am surprised that Parkmaven think they can employ PoFA on airport land as airports are all covered by Bye laws.

Perhaps the Hilton is outside the Byelaw area.

Check with the Hilton.

[dx100uk]

airport land i bet!

dx

 

[Kyosanto]

Resolved. HolidayExtras talked to whoever they needed to and the charge was dropped. They did take their sweet time  (almost 2 months...) but other than the wait there was no hassle.

[dx100uk]

dropped by whom?

have you had a letter from ParkMavern stating such? 

 

[FTMDave]

It's important to answer dx's question.

We've had plenty of cases where well-intentioned companies told the PPCs to stop, but they carried on regardless.

[Kyosanto]

This is verbatim from HolidayExtras:

We have had a reply from the parking company explaining that the fine has now been cancelled. 

I am sorry for any inconvenience caused on this occasion.

 

The last communication I received from ParkMaven themselves was a letter dated 9th January called "FINAL REMINDER", nothing since. Cautiously optimistic about it.

[dx100uk]

Fine, you need to explain its not a fine to them. !!

but sounds promising

i'd p'haps also ask them to confirm with evidence that the ParkHaven have cancelled the speculative invoice as you have no proof.

dx

 

[Kyosanto]

Ahaha, I already have problems explaining to my friends that a speculative invoice is not a fine, I'm not about to try explaining that to a customer service rep who is probably already dead inside from the daily abuse they get from their customers and boss in equal measure.

Your advice is good advice, but I'm lazy and for this one, am happy to take the email at face value. Will update if I get into further trouble.

[lookinforinfo]

As Parkmaven have almost 6 years to bring a claim against you it would make sense to bookmark that email from Holiday Extras. If a letter then take a copy and file them both in separate places as insurance.

But well done for contacting HE and getting a good result -so far.

Edited February 6 by lookinforinfo

[FTMDave]

Well done on your victory!

But as others have said - keep the e-mail.