Packlink / DPD Claim for lost parcel - coffee grinder, worth £150, which I paid for insurance with via Packlink

[BankFodder]

Before sending off anything, please read as many of the stories as you can on this sub forum in a couple of days. Not only DPD but also EVRi and the rest.

This will help you understand all the principles.

 

  Stand By for further reply later on today or tomorrow

[BankFodder]

I hope you have been reading up on the stories on this sub- forum as we have advised. If you haven't then you won't really understand the principles. You won't have the confidence and you will keep on asking us questions which for us are obvious and the answers to which are already in the stories contained on this sub- forum.
This is a self-help forum. We guide you all the way that we want to know that you have done your bit.

What was the item?
What was the value?
Was the item and its value correctly declared?


You have referred to the rights of third parties act so you are busy have done a bit of reading. Have you made a written complaint to DPD? Have you had a written response?

Incidentally, even if Packlink were in this country, the requirement that you report within 28 days would not be an enforceable term. Once the breach has been committed then you have six years to bring an action.
We don't really understand why Packlink is registered in Spain. It was registered in the UK and then suddenly moved over to Spain for no apparent reason.

Pardon my scepticism that this was done in order to try and make it more difficult for people to get their money back when their items were lost or stolen or damaged.

 

[BankFodder]

1 minute ago, rdc0928 said:

Hi,

 

I am having a similar issue with DPD and Packlink. Did you manage to resolve this or did you have to go to the small claims court?

 

Thank you!

Please post your story a new thread. You will get advice and support their and also other people with similar experiences will no doubt come and share their stories with you.

Post a new thread