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    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins in Westminster - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
    • Please check back later on today for a fuller response and some edits
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Order with sports direct online, wrong item sent, 3 x missing items, wont refund done a CHARGEBACK now The National Business Crime Solutions - civil recovery


Stevo233391

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Hi, 

I hope someone can advise me on the best thing to do here. 

Three weeks ago today, I placed an order online with Sports Direct for 4 x items. The order duly arrived, I opened the package, and got 1 x pair of shorts, as ordered, an incorrect pair of shoes, and had 3 x further items missing. I paid £152.99, and have so far received a £13 pair of shorts that were correct. 

Worryingly, Sports Direct response has been awful. Following an ‘investigation’, their response was laughable, they had ‘a high level of confidence’ the correct items were sent and that was the end of the matter. This, despite me evidencing I’d received the wrong shoes, and the carrier not being able to provide a POD.

Sports Direct are obviouisly massive and faceless, but I’m hoping I have some sort of recourse here. I’ve exchanged countless emails with their customer service department on this, but we’re going round in circles now and its going no where, all I get is what look like copy and paste template answers, that don't address the points I’m trying to make to them. 

Has anyone else had an experience similar to this, and if so, did you manage to resolve it? Many Thanks for any help or advice. 

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How did you pay and what has happened to the incorrect items now?

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I paid by debit card. I still have the incorrect shoes, I’m happy to return them, but was hoping to get the order resolved first… they are so useless, I envisaged more things going wrong, so if more things got sent incorrectly, I was going to return them all at the end. Was this the wrong move? 

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Begin by contacting your bank and making the chargeback. Your bank won't necessarily be a very happy about it but insist and also get a reference number for the conversation.
Once Sports Direct realise that they have had the money taken away, they will probably erupt and they will try to get your bank to reverse the decision. Be careful about this.

At the same time write to Sports Direct. Layout very carefully exactly what has happened, that you have now requested a chargeback. That you have an incorrect pair of shoes and if they will supply you with a return number and return label then you will send them back to them.
Do not undertake to send them yourself or with your own arrangements. If they then get lost it will probably be down to you.

Make sure that Sports Direct make all the arrangements and provide a return label. If they make any other suggestions then refuse is a it is for them to make all the return arrangements.

Keep us updated

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Naturally you subtract it. You don't want to be suspected or accused of dishonesty.

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  • 4 months later...

Hi all. 

I successfully did a chargeback from my bank account on this one, reclaiming my funds, and also, (I thought) having my position vindicated because the bank agreed with me - Sport Directs couldn't prove they delivered the items I ordered that are still missing. I thought that was the end of that. 

This was September. Today, I've had a notice of intended civil proceedings from them, accusing me of fraud totalling £139.99, which was the balance of the order they failed to deliver.

They are now asking for £463.99 in costs and supposedly preparing to pursue me in court. Unbelievable. They can't even provide me with a proof of delivery!  

Has anyone else had similar experience after successfully 'winning' a charge back? I don't know if I should involve a solicitor, or simply just pay it to make it go away. 

Many thanks. 

Edited by dx100uk
unnecessary previous post quote removed
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every word but will and not from sports direct i bet?

scan it up to PDF

read upload carefully

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Correct, its from The National Business Crime Solution, whoever they are, supposedly working on behalf of the Fraser group - part of Sports Direct. 

I've attached the PDF, any advice or thoughts greatly appreciated. 

 

Civil Recovery Do not Ignore.pdf

Edited by dx100uk
unnecessary previous post quote removed
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use our search for 

RLP

DWF

then ignore them.

block and bounce all emails and addresses.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Order with sports direct online, wrong item sent, 3 x missing items, wont refund **DONE CHARGEBACK** - now The National Business Crime Solutions - civil recovery
5 minutes ago, Stevo233391 said:

Sorry, what is DWF? Thanks for your help. 

Search on DWF and you will find out all about them

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Great, thanks. the consensus is they are chancing their arm, relying on fear and ignorance of the law. Incredible. 

Thanks to you both. 

Edited by dx100uk
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You haven't told us what happened to the incorrect items

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  • AndyOrch changed the title to Order with sports direct online, wrong item sent, 3 x missing items, wont refund done a CHARGEBACK now The National Business Crime Solutions - civil recovery

The incorrect item was a pair of shoes which I still have.

I mentioned them on numerous occasions trying to return them multiple times (at least three) in writing as part of the correspondence I had with their customer services, they never once addressed it.

Given this was September, I was about to give them away, I'll obviously hold off on that now. 

 

 

Edited by dx100uk
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They missed off Signed by Micky Mouse :classic_biggrin:

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Have you got written evidence of your attempts to return them? Who did you write to about them?

And of course it would be interesting to know how they come to their figure of about £439. It sounds to me as if much of it is probably Unenforceable penalties

 

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Yes, I did. I had an ongoing, enormous email trail going with their customer services, going back and forth regards to where everything was. My last mail to them I told them I'd done the charge back and that I still had the shoes. I requested a returns number, which they ignored.

Edited by dx100uk
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Good. It is unlikely that you will hear much more about it but in the event that they do point the finger at you, then you have got good evidence to show that you did everything you could to return the items but you were ignored.

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Thanks.

As per DX's suggestion, I don't plan on giving this any more oxygen, I've blocked their email so they can't write to me again.

When they inevitably start sending letters by post, I'll mark 'not at this address'... guessing they'll start calling me when that fails. 

Unbelievable this is legal. 

Edited by dx100uk
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It's not legal. But there isn't any good enforcement organisation which will stop them. I suppose we are blowing our own trumpet – but the best people you could come to – is Us!

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As you should!

The web is full of people saying to actually engage with these people, not ignore them, etc. 

I don't know how I would have reacted without your advice and support, very grateful. 

Edited by dx100uk
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  • 3 weeks later...

Hi all. 

A quick update on this one,

they've written again by email, please see attached

- I blocked their previous address hoping I wouldn't hear from them again (as if it would be that easy!) guessing that must have bounced back, they've obviously re-sent via a different address.

Todays email sender has now been added to my blocked list. 

They claim to have sent a letter by post, which as of writing, is yet to materialise.

I'm not paying for goods I've never received.

My question is what, if anything, happens when they don't receive the requested payment of £463.99 on the 28/02? 

Civil Recovery Do not Ignore.pdf

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Who was the person who actually signed the letter?

And yes, it's a load of rubbish and you should ignore it but if you do get something for the post then let us know.
Who is the signatory to the letter?

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