Virgin Mobile/O2 - Knocked my Credit Score

[Lady Python]

Been a long time since I posted.  I'll try to keep this concise.

I've been with Virgin Media and Mobile for around 15 years.  I got my latest handset and a new contract in May last year.  Quite a good deal.  However, around March this year Virgin offloaded the call side of it to O2.  No problem with that as I was paying the same amount for a slightly better deal.

However, last week I got a heads up from my credit score company (I keep a close watch on my credit score).  They informed me there was a change pending.  That came through yesterday.  It would seem Virgin Mobile have also now offloaded the handset to O2 - and knocked my credit score by quite a considerable amount.

I am furious about this.  I have never missed a payment and never been late with a payment either.  No real explanation either other than:

"What does this mean?

• You've opened a new account or a lender has started sharing information with Equifax (our data provider) about one of your existing accounts.
• Your lender might have changed the way they report your account details (like its name or account number) to Equifax.
• Check your account to make sure all the details are correct. If anything's wrong you can speak to your lender."
  
  and

  !Account status updated

  The status of an account updated on your September report.

  Organisation Name

  Virgin

  Current Status

  Closed

  Previous Month's Status

  Up to date

  Account Number

  **********

  What does this mean?

  This means that the payment status on one of your accounts was updated. This could happen if you had a payment in arrears the previous month, but were up to date on the month of this report."

  As I said, I have never missed a payment or been late with a payment.  Advice please on how to deal with this.

  Many thanks in advance.

  For reference, there was no warning whatsoever that they were going to offload the handset to O2 as well. First I knew about it was when my credit score company informed me.

   

   

Edited September 16, 2023 by Lady Python

[dx100uk]

let is settle for a month.

new accounts (to a credit file) that have existed for a long time but never been included on your file, that a good while for all the data to be uploaded and assimilated .

if next months report is the same the it's time to start gathering information and the act.

let things run, your credit score via such sites is not he only way you are judged.

dx

 

[fkofilee]

Itll recover, Credit Scores mean nothing, as long as your payment run is good, wont affect you

 

[Lady Python]

Thank you both dx100uk and fkofilee.  I'll sit on it for a month and see what happens.  I'll update in a month's time or sooner if something changes.