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    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
    • OK thank you very much. I will prepare my WS as you advise.  I will indeed be preparing the WS over the weekend. I will also post UKPC's on Wednesday by 2nd class mail. As they have until the 17th to pay the court fee, is it possible they might discontinue at that stage too? Also I wanted to ask, in what form should the site manager's statement come? And the site owner if i can contact them? I will get photos of the signage to share with you also. Thank you.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel lost by Evri ***Settled in full before trial and without mediation***


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I recently used Evri to send a parcel to my mother containing gifts for her birthday. After initial evidence of progress, the tracking system reported the parcel had been delayed 2 days later, then silence.

 

That was over 3 weeks ago. 

 

Subsequent interaction with the chatbot and customer services helpline yielded nothing.  A series of emails to the CEO were responded to but only to advise that Evri took no responsibility since I had booked the service through Parcel Compare. 

 

On contacting Parcel Compare, I was able to get the delivery charge back but nothing more since I had not paid what I regard as protection money to stop the parcel being stolen.

 

At that point I thought there was no more I could do until I read other stories on this site which have encouraged me to take matters further with Evri.  Accordingly, today I have sent a complaint to the CEO by post and email giving 10 days to respond.  I plan to send a letter of claim if there is no satisfactory response.

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Please produce your proposed letter of claim here so we can check what you are writing.

You've obviously done some reading but double up on it – it won't hurt.

Please tell us more about what you sent, the value, contents et cetera.

 

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This is what I have drafted so far:

 

Quote

 

Dear Sir/Madam,

 

              Letter of Claim - Parcel Reference: xxxxxx

 

On 22 March 2023 I used your service via Parcel Compare to send a parcel with the above reference number.

 

The parcel never arrived at its destination, and I have been informed by your support team that everything has been done to try and locate the parcel but after investigation it hasn’t been located and due to the timescale since it was last scanned on 24/03/23 it has been declared lost in the network.

 

The shipping was purchased via the 3rd party Parcel Compare but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999.

 

Also, I did not purchase your so-called enhanced compensation policy but as you know and I know and as I know you know, all you are doing is trying to sell me duplicate rights and this insurance policy is therefore unnecessary and unenforceable by you and you already have at least four judgements against you on precisely this point - – so don't try to rely on that one in your response to me or in the forthcoming court action against you.

If you try to withhold my reimbursement on the basis of no third party rights on the contract or on the basis of no insurance then I can assure you now that we will go directly to trial and we won't waste anybody's time going to mediation as is your normal practice.
 

The value of the items in the parcel was £73.96. The parcel contained 6 items: 3 gift items recently purchased from Waterstones at a cost of £56.97, 2 books recently purchased from Amazon at a cost of £11.99, and a further book purchased earlier which could be replaced via Amazon at a cost of £5.00.  I have already provided you with a photograph of the contents as you had requested.

 

I am only claiming for the loss of the goods since Parcel Compare have refunded me the delivery charge.

 

I have had email contact with your Executive team (having found it impossible to make contact with your customer services team) to try and resolve this but have been unable to. I sent a letter of complaint on 19th April concerning these events requesting a proposal to resolve the issue within 10 days.

 

You have so far not responded so I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost parcel before that date.

 

Yours faithfully,

 

XXXX

 

 

Edited by BankFodder
Edits in red and violet
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I have added two sentences. One in red which you must include. One in Violet which you don't have to include that we are suggesting nowadays that you don't bother to go to mediation and you go directly to trial on these issues.

This second one in Violet is a matter for you to decide.

Let us know what you want to do and when you eventually sent the letter of claim, please post up the final version which you decide to use

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Evri have replied to my complaint, more or less as before, saying:

 

Dear xxxx
 
In reference to parcel xxxxxxxx
 
My name is Stephen and I also respond to enquiries on behalf of Martijn De Lange, within the Evri executive office.
 
I am truly sorry to see that you have had such a negative experience with our service and that your parcel hasn't reached it's destination. I'm afraid that we are only able to process claims for compensation against parcels when the original delivery order has been placed directly with us. As this order was originally placed with ParcelCompare, all claims must be processed by their team.
 
Please accept my sincere apologies for the inconvenience this may cause.
 
Yours Sincerely
 
Steve
 
In view of this unsatisfactory response, on Monday I will post and email my letter of claim which goes as follows:
 

Dear Sir/Madam,

 

              Letter of Claim - Parcel Reference: xxxxxx

 

On 22 March 2023 I used your service via Parcel Compare to send a parcel with the above reference number.

 

The parcel never arrived at its destination, and I have been informed by your support team that everything has been done to try and locate the parcel but after investigation it hasn’t been located and due to the timescale since it was last scanned on 24/03/23 it has been declared lost in the network.

 

The shipping was purchased via the 3rd party Parcel Compare but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999.

 

Also, I did not purchase your so-called enhanced compensation policy but as you know and I know and as I know you know, all you are doing is trying to sell me duplicate rights and this insurance policy is therefore unnecessary and unenforceable by you and you already have at least four judgements against you on precisely this point - so don't try to rely on that one in your response to me or in the forthcoming court action against you.

 

If you try to withhold my reimbursement on the basis of no third party rights on the contract or on the basis of no insurance, then I can assure you now that we will go directly to trial and we won't waste anybody's time going to mediation as is your normal practice.

 

The value of the items in the parcel was £87.46. The parcel contained 6 items: 3 gift items recently purchased from Waterstones at a cost of £56.97, 2 books recently purchased from Amazon at a cost of £11.99, and a further book (hardback) purchased earlier which could currently be replaced via Amazon at a cost of £18.50.  I have already provided you with a photograph of the contents as you had requested.

 

I am only claiming for the loss of the goods since Parcel Compare have refunded me the delivery charge.

 

I have had email contact with your Executive team (having found it impossible to make contact with your customer services team) to try and resolve this but have been unable to. I sent a letter of complaint on 19th April concerning these events requesting a proposal to resolve the issue within 10 days.

 

Your response to my complaint was unsatisfactory so I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost parcel before that date.

 

Yours faithfully,

 

XXXX

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The letter of claim went to Evri yesterday by letter and email so 8th May is date set for submitting court claim via MCOL.  This is filled in and ready to go.  The claim particulars section reads as follows:

 

Claim Particulars

 

The claimant used the defendant's courier
service to deliver a package containing three
books, a pair of gloves, a book stand and a
phone stand, value – £87.46 to a UK address.
Reference number xxxxxxxxx. The defendant
breached the contract by losing the package
and contents and refuses to reimburse the
claimant to the full value of the package.
The defendant's requirement that a customer
is responsible for insuring themselves
against the defendant’s own negligence or the
criminality of its employees are unfair
within the meaning of the Consumer Rights Act
2015 and therefore unenforceable. The
shipping was purchased via a third-party
however the claimant is pursuing the
defendant as entitled to do under the
Contract (Right of Third Parties) Act 1999.
The claimant claims interest under section 69
of the County Courts Act 1984 at the rate of
8% a year from 24/03/2023 to 08/05/2023 on
£87.46 and also interest at the same
rate up to the date of judgment or earlier
payment at a daily rate of £0.02.

 

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If you are certain that this fits within any word limit, then it is fine

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  • 1 month later...

A brief update on my case:

 I commenced my court case on 8th May and have received notification from HM Courts & Tribunals Service that Evri have acknowledged service as of 23 May and have 28 days from that date to file a response.  The notification confirms that Evri intend to defend all of the claim.

 Meanwhile I continue to follow other threads and noted a comment on one of them where you advised as a claimant you will only be able to claim for your declared value.

In my case I do not recall what I put as the declared value other than it was a round sum amount, not the specific amount I have now calculated to be my loss.  I had assumed that was ok on the basis that a precise figure was only needed for the purpose calculating the additional charge for ‘insurance’ which I wasn’t taking out and the basic price for delivery is based just on the weight and size of the parcel, not the value of its contents.  Furthermore, I reasoned that the higher the value quoted the more likely the package was to go missing.

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Sorry, but I'm not really sure what you are getting at here.

But if you have already issued your claim then we are beyond that now and we will have to see what they say in the defence.

This question of value in declared value should have been understood and sorted out before you issued the claim

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  • 3 weeks later...

Yesterday I received correspondence from the County Court Business Centre providing a copy of Evri’s defence and requesting my completion of form N180 by 30 June.  A redacted copy of Evri’s defence is attached.

Regarding the N180, I propose responding as attached.  As I see it:

A1.  I should not agree to Mediation since I advised in my LOC that I would not be using it.

C1.  I should agree since the claim is under £10,000.

D1.  I should not agree since the claim needs the rights of third parties act to have full consideration in a hearing.  Without a hearing there could be a risk of this act not being given sufficient weight.  I’m unsure how much detail should be provided in the text box – I’d welcome views on whether what I have drafted is sufficient.

E1 – E5 are routine questions.

I'd welcome any comments.

N180_draft response pdf.pdf Defence document redacted.pdf

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D1 – they are issues of law – not of fact. The law is whether you are entitled to sue under the 1999 act. This is a matter which will be decided by the judge if the defendant continues to dispute this.

E1 should also point out that the defendant is a well resource limited liability company and you are suing as a litigant in person.

E4 – don't forget to specify which states you aren't available

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  • 1 month later...

Hope I haven't messed up.  Evri sent their defence to court with copy to me on 29 June.  I have just read on gov.uk website that I am supposed to advise court what I want to do next within 33 days so I'm possibly almost out of time.  Clearly I want full settlement or to go to court, but I'm not sure how I give this instruction. Can you help?

 

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I don't understand because you say that they sent their defence with a copy to you on 29 June yet you posted their defence on this website on 18 June

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Hope I haven't messed up.  Evri sent their DQ to the court copying me on 29 June and I have just read on a Gov.uk website that I am supposed to advise court what I want to do within 33 days.

 

I had uploaded a form N9B from Evri.  What I received on 29 June was a form N180 from them.

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So it was the DQ – not the defence.

What instructions does the DQ give you?

 

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Did you receive a blank DQ from the court ? Have you submitted your DQ ? that's how you normally inform the court you wish to proceed.

 

 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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So your not late in notifying to proceed. The court will now allocate the claim and will send you a Notice of Allocation N 157...come back once you have this as you will then have to prepare for the hearing by following the courts directions.

Andy.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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  • 2 months later...

I have still not had a notice of allocation from the court.  I tried ringing today for an update but got no answer.  Meanwhile I have logged back on to MCOL where I note some updates, the most recent of them are these:

Case Stay Lifted on 24/08/2023

EVRI filed a DQ on 24/08/2023

Your claim was transferred to LEEDS on 24/08/2023

I requested the hearing to be in Milton Keynes, my local court, and do not wish it to be in Leeds.  Can I challenge this, and if so, how?

I have not seen any DQ from Evri since 29th June, so do not know what they filed on 24th August.  Do you know how I can obtain a copy?

Is the case stay lifting on 24 August significant?

 

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it will be the court you put on your N180 no need to challenge

you are simple await allocation which can be months. 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Did the the MCOL status also state you had filed a DQ ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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The full claim history on MCOL is as below.  It isn't really clear, since there are 3 references to a DQ.  From my notes, I can confirm I posted the DQ to the court and to EVRi on 21st June and I received theirs on 29th June.  Neither of these events is accurately recorded on MCOL.

Claim history shown on MCOL:

You submitted a claim on 08/05/2023 at 15:32:16

Your claim was issued on 09/05/2023

EVRI filed an acknowledgment of service on 22/05/2023 at 12:05:06

 
pdfLink.PNG plainLink.PNG 

A bar was put in place for EVRI on 12/06/2023

EVRI filed a defence on 12/06/2023 at 16:05:10

 
pdfLink.PNG plainLink.PNG 

DQ sent to EVRI on 13/06/2023

Case Stay Lifted on 04/08/2023

DQ filed on 04/08/2023

Case Stay Lifted on 24/08/2023

EVRI filed a DQ on 24/08/2023

Your claim was transferred to LEEDS on 24/08/2023

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Quote

DQ filed on 04/08/2023

I assume that's your DQ but normally it would state claimants or defendant's. Its strange that the claim was stayed if your DQ was submitted on time.

I any event its now been transferred to Leeds so they deal with the notice of allocation...keep trying Leeds or call in if possible.

Form N157 is what you are waiting on.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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