Britannia ANPR PCN - Waitrose Exeter ***Cancelled***

[Teasel750]

Hello,

I am after some assistance with a letter I received today from Britannia Parking for an overstay in a Waitrose car park.

Contravention date 19/10/2022,

date of notice 01/11/2022,

received today 05/11/2022.

 

I am wondering if I can appeal this on the grounds of not receiving it within 14 days of the contravention date.

 

I can upload the letter if needs be.

 

Just wanted a quick bit of advice from the people who know best!

 

Many thanks 

[FTMDave]

You mistake the "14-day rule".  The fleecers, like any private company, can send out their invoices when they want.  The next day.  After 10 days.  After 20 days.  After .30 days.  Etc.  The invoice is perfectly valid

 

If they don't respect the "14-day rule" what they cannot do is use Schedule 4 of the Protection of Freedoms Act to transfer liability from the driver to the keeper, which puts them in a pickle as they have no-one to sue if they try to do court.

 

The forum has an excellent record of getting Waitrose to cancel these charges.  For example

https://www.consumeractiongroup.co.uk/topic/420128-britannia-anpr-pcn-overstay-waitrose-brighton-car-park-cancd-by-waitrose/#comment-5036370

https://www.consumeractiongroup.co.uk/topic/419022-britannia-parking-parking-charge-notice-waitrose-car-park-cancelled-via-waitrose/#comment-5019909

 

So get on to the CEO of Waitorse, attach any proof of payment, lay it on thick about being a genuine customer, and ask them to call off the fleecers  https://www.ceoemail.com/s.php?id=ceo-9152

 

[lookinforinfo]

Before you send off the letter could you please complete the questionnaire below. there may be some mistakes on the PCN that will help Waitrose to cancel your ticket.

 

[lookinforinfo]

I have just found the executive director of the Waitrose group 

[email protected]

 

[Teasel750]

1 Date of the infringement - 19 October 2022

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 1 November 2022

 

3 Date received 5 November 2022
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No 

 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] No
 

Have you had a response? [Y/N?] N/A
 

7 Who is the parking company? Britannia Parking 

 

8. Where exactly [carpark name and town] Waitrose Exeter
 

For either option, does it say which appeals body they operate under - BPA

 

If you have received any other correspondence, please mention it here - None

[lookinforinfo]

Although  I gave James Bailey as the CEO of John Lewis he is also the head of Waitrose too. Waitrose is part of the JL group.

 

Could you please post up the PCN front and back with your name address and vrm redacted as mistakes there can help in your letter to the CEO and even in Court should it get that far. 

[Teasel750]

Britannia Parking.pdf

[lookinforinfo]

Thank you for posting your PCN. Apart from the non compliance because they sent the PCN out too late there doesn't seem too much more wrong with it.

So just write and say to Mr Bailey that as they got the time of the PCN wrong, you are not liable to pay the debt as you are the keeper and as a good customer and having spent x amount on the day you would appreciate if he could find his way to cancelling the ticket. You are now aware that your car  can only remain there for two hours and you will ensure the driver does not exceed that time in future.

[dx100uk]

On 05/11/2022 at 15:22, lookinforinfo said:

Before you send off the letter could you please complete the questionnaire below. there may be some mistakes on the PCN that will help Waitrose to cancel your ticket.

 

 

needs doing please

 

 

[lookinforinfo]

 

See post 5 dx.

 

[dx100uk]

doh ..

 

dx

 

[Teasel750]

Is this ok please?

 

I have today received an parking charge notice for my vehicle.

This refers to a stay on 19 October 2022.

 

Britannia have issued this after the prescribed two weeks and therefore I are not liable to pay the debt as the keeper of the vehicle. I am also personally a regular and good customer of both Waitrose and John Lewis and and as a good customer and therefore would appreciate if you could find your way to cancelling the ticket please.

 

I am now aware that my car can only remain there for two hours and I will ensure the driver does not exceed that time in future.

Edited November 14, 2022 by dx100uk
unnecessary previous post quote removed

[FTMDave]

I nearly had a heart attack thinking you were going to send that to Britannia - then realised it's for Waitrose!!!

 

Looks good.  If you have any proof of payment you should include that to show you really are "a good customer".

[Nicky Boy]

Also include the PCN number so Waitrose can quote it to the fleecers...

[Teasel750]

Don’t have a receipt from that day unfortunately. Also car is no longer registered to this address. Hope he is able to get it cancelled. Thanks all for your help. 

[dx100uk]

Bank statement?

[Teasel750]

Thank you to all involved - it has been cancelled. Really appreciate your help

[dx100uk]

who by?

 

got this in writing and the brits have agreed?

 

dx

 

[FTMDave]

Well done on your victory! 

 

Make sure you keep proof as the fleecers have been known to "forget" to cancel invoices.

 

Could you please answer what dx asked above?

[Teasel750]

It was my partner who received it, he just told me that he had a letter apologising and said they would cancel. I’ll ask him to see it and see what exactly was said. 

[dx100uk]

scan it up

 

dx

 

[FTMDave]

It would be extremely useful to see the letter so that future users are helped by your case, in the same way that previous cases helped you.

[Teasel750]

Sorry, spare time is virtually non existent at the mo. It was on my list to do I need to covert to PDF so I can upload. 

[dx100uk]

Read upload

Tells you now

[Teasel750]

Thanks Dx, I know how, just need to do it on my laptop I think as I have them saved on my phone as screenshots.