Jump to content


  • Tweets

  • Posts

    • where does anything say its a penalty charge please? sit on your hands , stop begging to everyone await if/when you ever get a letter of claim. thread title updated     
    • Hi all, new member, being advised by someone on another forum but looking for the opinion of others to help me decide what to do.  Bit of a long one but I am looking for some quite specific advice or signposting to somewhere that may hold the correct information. Long story short, I bought an Audi on finance years ago and traded my old car in under the diesel scrappage scheme, brilliant. This allowed me to reduce the value of my brand new car by £7,000 Fast forward a few years later and I fell into hardship. Unfortunately I could no longer afford the car and despite my best efforts at trying to negotiate some kind of support from VWFS (Audi financial Services), the car was subsequently marked stolen and I was pulled over at the side of the road using Tactical Pursuit and Contain. My car was then recovered back to the finance company. I struggled for a while, bought an older car to get myself by and eventually got my finances back on track. Then in September of last year I became aware of a CCJ against me filed by VWFS, for the shortfall of the agreement minus the value of the car which was sold at auction. This caused me to do some research into my agreement, legislation and also consult some legal advice. Using another forum and speaking to retired vehicle finance lawyers, it turned out I may have some grounds to apply to set aside the CCJ at a Court hearing, so I drafted some documents and a witness statement and I was successful in setting aside the CCJ, on the grounds that VWFS had no evidence that I had traded in my old car as a part exchange. Now this is where things get complicated. My whole defence on winning the case against VWFS and disregarding liability for the shortfall rested on the fact that, with my old car as a part exchange, I had paid in more than a third of the agreement and VWFS could not repossess my car without a court order or they would be in breach of Section 90 of the Consumer Credit Act 1974 and I would be entitled to all sums paid under the agreement. I took this all the way, noting that the CCA 1974 and the Consumer Credit Agreement Regulations 2010 state that a deposit is defined as any exchange of goods or by any other means a reduction in value of a purchase by means of a transfer. I recently had my day in Court but as a litigant in person, was cross examined by an all singing all dancing Barrister and of course he persuaded the Judge that I had no case, and that my car traded in under the scrappage incentive was not to be classed as a deposit, despite it literally being written in legislation, amongst other reasons why I found the HP agreement to not be properly executed. I am now appealing this decision as I strongly believe the Judge has misinterpreted the law, What I really need for this to be successful is someone who is knowledgeable in the field of Vehicle Finance to help me understand if I have a possibility of overturning this case, as I have no doubt at all that my car should be classed as a part exchange and a deposit and it is blatantly written in the legislation that the finance companies are bound by. I would massively appreciate if someone can help me decipher this legislation and its application in the sense of my HP agreement, I simply do not understand how I can trade in my car and it not be classed as a part exchange, or a deposit. Similarly, if someone is able to find the exact wording of the terms and conditions of how the Diesel Scrappage Scheme was managed in 2018 that would be an absolute life saver! Thanks so much in advance, this is not a straight forward nor a well documented case but I believe I am onto something and I believe there will be other people in my position who have lost their cars without knowing this clause and could well be entitled to reclaim all sums under the agreement
    • we know them well. you TOTALLY ignore them. NO DCA is a BAILIFF  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Old GE money mortgage now Kensington - Arrears & Payment Arrangement


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 428 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

since being in financial difficulty over the last few years

I have had dozens of £40 admin charges added to my account for making late payments.

I understand that I can claim these back

 

I have read other posts to see the procedure which is so helpful thank you,

 

Im just wondering how it would work as last year my account was taken over by Kensington Mortgages and if they refunded the admin charges where would the refund go

- woud it be sent to Kensignton to pay off the charges arrears balance?

 

Many thanks !

Link to post
Share on other sites

  • 3 weeks later...

you need to work out how much it all adds up to including interest on the charges (unlawful). If the debt was legally assigned to Kensington then you get the money from GE, it cant be just passed on to reduce your debt with another company although they will try that on if they even admit they owe you the refund

Link to post
Share on other sites

  • 3 months later...

I'm just starting a claim for £40 admin charges added over the years,

 

Ive been reading through threads tonight and just confused about the spreadsheet to use and what interest charge to put into the spreadsheet.

 

On the mortgage statements the interest rate varies from 2.95 up to 7.99% on the 2006 statements.

 

Also unclear if I should use the StatInt Sheet or the CISSheet.

 

At the end of each statement is says for example (annual statement 2009)

Interest Bearing Charges £1837.50

Additional Interest Incurred £213.88

Payment received towards these charges & Interest £125.54

 

So gathering from others posts and responses these additional charges are non reclaimable?

 

Sorry for posting when I'm sure this is all in here! Just want to make sure I get this right, as I usually get everything wrong! :roll:

Link to post
Share on other sites

I very much doubt you'll get penalty charges back out side of 6yrs.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

6yrs not months

you could try putting ALL of them on your sheet

see what they do??

 

stat int sheet [auto at 8%] as that will be more money than the CI at 2%

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 2 weeks later...
  • 2 weeks later...

Update: GE Money replied to me saying that since my mortgage was taken over by Kensington last year that they have closed the case and forwarded the complaint over Kensington.

 

I thought that as GE had charged the admin charges originally that the claim would be to them.

Question is do I trust that they have forwarded the claim to Kensington or do I resend the complaint again :???:

Link to post
Share on other sites

Hi Jaxleeds,

the charges are for administration charges

- sometimes they charged £40 sometimes £50,

also some other charges like counselor visit?

 

I am advised these charges are way over the actual costs to them as a company and are therefore unlawful and can be reclaimed.

Probably better that one of the CAG experts explain it rather than me!

Link to post
Share on other sites

already tried but its not stuck in...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi Jaxleeds, the charges are for administration charges - sometimes they charged £40 sometimes £50, also some other charges like counselor visit? I am advised these charges are way over the actual costs to them as a company and are therefore unlawful and can be reclaimed. Probably better that one of the CAG experts explain it rather than me!

 

 

Exactly the same situation as me then. Good luck!

 

 

dx - what have you tried to explain to me that 'hasn't stuck in' ?

Link to post
Share on other sites

  • 3 months later...
  • 2 months later...

I have had a reply from Kensington in relation to my claim originally to GE Money (but then as the mortgage was taken over by Kensington the claim was redirected to Kensington).

 

They have offered as a gesture of goodwill to refund 9 Admin charges of £40.00 and one charge of £50.00. Totalling £410.00. There is no mention of compound interest but only am additional payment of £50 as they did not keep me informed of theprogress of the complaint as promised.

 

There are over 20 admin charges within the last 6 years of £40 and some £50, also a 'debt counselling' charge of £90.00, I need to put this all into the spreadsheet again but I think this adds up to with compound interest about £1400.00.

 

Can anyone advise me of the next action given that they have provided this response not including all unfair admin charges and not including and compound interest.

 

Thank you :)

Link to post
Share on other sites

do as you've correctly stated

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

no need for one

simply write back and demand the other charges back ONE line

inc spready

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

do both

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 7 months later...

Another reply from Kensington saying they have completed review of my complaint. Says their initial decision remains unchanged but they have amended the total fees which are to be refunded, "The additional fees and interest at 8% which you kindly detailed within your letter will not be considered"

 

I requested approx £1500 refund inc interest and they have offered £480 which they have already refunded to my account to reduce the arrears, also they have made a payment of £50 for distress and inconvenience into my bank account.

 

I'm not really happy with the response but i suppose its better than nothing as I suppose i am in arrears with them.

 

Anyway I just thought Id update this thread with the outcome, advice appreciated not sure if i should pursue this further

Link to post
Share on other sites

pers i'd goto the FOS, you might not win but it will cost kennys a tidy sum in their investigation fee they get charged.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Been following this as I had similar with Nemo and Rooftop etc, went to the FOS which was a complete waste of time as they basically told me that any charges like this are appropriate and acceptable.

 

was that an adjudicator or did you escalate to the ombudsman? As the charges arent appropriate or enforceable or even levied fairly. Thats why so many people are successful at reclaiming all of it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

The adjudicator dismissed my complaint initially about excessive charges

I

took advice from this excellent site and asked it to be sent to the Ombudsman who asked a few more questions and then agreed with the adjudicator.

 

I got the distinct impression that

a - they are swamped with complaints and

b-they don't really know what they are doing because of this.

 

Its only advice based on my issues but I wouldn't bother waiting the 18 months or so for the decision.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...