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    • Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.    Thank you for your time and help.  It is really appreciated.  I am quite honestly on the floor, I have been really ill, in hospital, had nearly 6 months off work and only been back full time a few weeks and now this.  The fact the company you pay large sums of money to look after you in a time of need is also behaving criminally just makes you want to give up.    
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
    • Just the sort of people you despise eh Jugg  You would be much happier among your mates in that room with Rayner begging for votes 
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SSE massive bill about to land!


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OK, bit of an odd one here - and I'm at my wits end, frankly.

 

We have a standard meter - once in a while someone comes round to read it - other times they ask me for a reading, which I supply. Oddly, though, whenever a bill arrived, the reading was always "estimated".

 

The last time I received a request for a reading, back in June, I submitted the new reading - I was then contacted by the meter reading company who said that the reading was outside of the expected range - could I please take a photograph of the meter just to make sure. I took the photo and sent it to them to confirm that my reading was correct, which they confirmed and said that they'd submit to SSE.

 

The bill comes through and, guess what? Yup - it's estimated!

 

At this point I start to think that something's not right and compare the estimated reading (80822) against the reading that I'd taken (92676) - a difference of 11,854! Now I'm thinking "wow - that could be a couple of hundred quid that I owe them" and attempt to work out what the difference is - based on 17.93p per kWh, that's an outstanding amount of £2,125.42!

 

What the hell??

 

Anyhow - on the 1st of July I contact them and tell them that I already submitted a reading - and what's this estimated 80822 reading about?? They apologise and take a new reading from me (92808) and assure me that it has now been recorded.

 

A few days go by and I get another email saying that my bill is now ready - I go and have a look at it - yup, you guessed it, it's estimated!

 

So, on the 16th of July, I call them again - I'm now starting to get a bit wound up by this - why are they doing this? Is it because it's likely that they'd have to write off the extra? I tell the person on the phone that I have already submitted two readings - neither of which are anywhere near what's on the bill and both of which have been ignored. The operator is, once again, extremely apologetic and asks me to give her another reading (92972 this time) and that an amended bill will be produced within the next 3 to 5 working days.

 

On Friday 23rd I receive an email saying that my new bill is ready... This time it says that the bill is based on the reading that I gave them! But the reading is 81656! I've *NEVER* given them that number! They're closed over the weekend so, first thing this morning I'm on the phone to them - they tell me that I phoned in that reading on the 22nd (I didn't) plus, even if I had, the new bill takes 3 to 5 working days - this one came out the next damn day! Someone there has just entered some random number and said that it's the reading that I gave them!

 

What do I do? There's no way in hell that I can afford to pay £2,000+ extra - and, I may add, doesn't entering random numbers as readings count as some sort of fraud?

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Start off by sending them a subject access request. This is always the way to begin any dispute – especially a billing dispute against a utilities company.

You need to go about information gathering – very methodically before you launch into any action. Although it will take 30 days, it really isn't worth beginning until you have the full story.

Presumably you have kept the photographs et cetera that you have taken?

And in future – as a lesson – start taking photographs of every time you take a meter reading

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While getting a SAR going two other things I 'd check:

 

1.  Is the meter number that is shown on their bills correct, ie is it the same as the number that's on your meter?

 

2. How often do you get a new bill normally? Quarterly? Monthly? In June you read it to be 92676 and they estimated it at 80822. If you get Quarterly bills what reading was shown on the bill they sent you in March/April? Was that shown as an Estimated reading or a Customer reading?

 

Which company are you with? [EDIT sorry, It's in the thread title, SSE] Have you changed supplier recently, or have you been with them for a long time?

 

Do you get just electricity from them or gas as well?

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And to add – check that the day readings and the night readings haven't been transposed.

Believe it or not there are several cases on this forum where the meters have been connected the wrong way round

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why don't you register on the SSE website and input regular, correct readings yourself?

 

SSE.CO.UK

Find out how to submit a meter reading online or by phone, and learn more on how we use your reading.

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I either have someone knock on the door or a get a letter asking me to submit a reading - which I do through their web site (so I am signed up). The problem is that they've been ignoring the reading and coming out with an estimate!

Edited by Mandorallan
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well they cant ignore them if you do it direct to their website.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I did it on their web site

- I got an estimated bill

- they'd ignored the reading.

 

Their own people came out and read it

- I got an estimated bill

- they'd ignored the reading.

 

I rang them and got the operator to update the reading (three times!)

- I got an estimated bill

- not only had they ignored the reading,

they reset it to an estimated value! 

 

The last time they set it to a much lower figure that I never gave them, but shows on the bill as the current reading!

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Have you sent the SAR?

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Well I think you should make sure you do. I suggested it seven hours ago and the more this discussion goes, the more it is clear that you need to know what information they have on file

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  • 4 weeks later...

OK, so - the CAB suggested that I put in one of their standard letters demanding that they adjust my bill as, by OFGEM's rules, they can't bill for anything older than a year (to stop exactly this - estimated bill piling up a huge outstanding balance). So far I've not heard a peep from them - not even an acknowledgement that they've received either of the letters. Do I go to OFGEM now?

 

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hows the sar going.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they only have 30days

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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inform the ICO they have failed

 

pers i'd not be sending any pointless letter tennis until you have the data.

  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If they don't respond to the sar then the next step will be to send them a letter of claim and then to issue a county court claim.

 

Keep us updated

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Just had the following land in my email:

 

Quote

 

Dear XXXXXXXXX,

 

Complaint Reference:  XXXXXXXXXXXXXXXXXXXXXX


An update on your complaint

I would like to apologise that you have had reason to raise a complaint with SSE and want to reassure you that I am doing everything I can to help resolve this matter for you.  I would also like to thank you for the patience you have shown while we work towards a resolution.

 

I am in receipt of your letter dated 27th July 2021 and I understand you are requesting a Subject Access Request for all information we hold about you.  

 

I tried to call you but could not reach you so I left a voicemail message on your mobile telephone number and also I sent a text message.  I have also sent off the form for a Subject Access Request to be sent to you. This information to be gathered and sent to you via email within one calendar month.

 

As all actions have not been taken to resolve your complaint, I have added your complaint into our diary and you will receive a call back from a member of our team within the next 6 weeks. However if you would like to discuss this sooner, please get in touch on: 0345 071 9853 where one of my colleagues will be happy to help. Our lines are open from 0830-1700.

 

 

We've not had any phones ring (so they may have an incorrect number for us) - it's taken them almost a month just to acknowledge the SAR...

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Have you received the form but they say they have sent you?

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Quote

Dear xxx

 


 Reference number xxx  -- Letter of Claim

 


 Thank you for your message dated xxx date concerning the subject access request which I sent to you on the 27th of July.

 

 I note that it seems that you have not even started to fulfil the statutory disclosure request despite the fact that the 30-day deadline  runs from the date that you received the request.

To give you a little extra margin we will say that it was received by you on the 1st of August 2021 and this means that if I do not receive the disclosure by the 30th of August that you will have breached your statutory obligations under the Data Protection Act.

 

You say that you have sent me a form but no form has been received and furthermore no telephone calls have been received and no messages have been left on my voicemail service.

 

In any event  it is clear from the data protection rules and confirmed on the website of the Information Commissioner that you are not entitled to require any particular formalities to be completed.  The only condition for supplying me with the statutory disclosure is that you are satisfied as to my identity.

 Given that you have no problem sending bills to my address and also discussing other aspects of my account with me at my address or my email address, there is clearly no question as to my identity.

 

 Even if there were questions as to my identity you would not be entitled to use this to delay the 30-day deadline. It is clear from the information commissioner’s website that you must start preparing the data disclosure as soon as you receive the request in any form  and then as long as you are satisfied as to my identity you must make the  disclosure.


The message which you have just sent me confirm that you have received my subject access request but it suggests very strongly that you will not be complying with your statutory obligations on time.  This is causing me distress and I hope that the explanation that I have given above as to how to comply with the data protection rules is helpful to you and will result in a full disclosure of all data you hold on me without any more of  this nonsense by the expiry of a deadline on the 30th of August.

 

However,  and for the avoidance of doubt, if you do not comply with your statutory obligations then I shall begin a County Court action against you for breach of your statutory duty at the end of 14 days from the date of this letter and without any further notice to you.

 

Yours
 

 

Only  send this letter if you are absolutely prepared to go ahead with your threat to begin a claim on day 15. Don't Bluff

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