Virgin Media Cancellation Fee

[just_jue]

Hi, My daughter is a customer with Virgin and going to be moving house in the next couple of weeks due to a marriage break up.

Her new address is not covered by Virgin media, she is around 6 months into her contract and they are looking for a fee of around £240 this seems excessive and is there anything she can do about is as it seems she is paying for a service that she can't use.

[BankFodder]

This surprises me. I thought all of these providers accepted the cancellation of their contracts if they were unable to provide a service at a new address.

Have you checked the terms and conditions?

[dx100uk]

just ignore them.

theres no such thing as a cancellation fee and most certainly not for a service they can no longer supply .

 

just watch for them trashing her credit file unfairly.

 

 

[Bazooka Boo]

Agreed, if they can't service the area YD is moving into, then there is no cancellation fee, if they insist then start their tedious complaints procedure, just cancel the DD or standing order, and if she ever used her bank/credit card to pay them, then ensure the bank cancels the CPA they have on it.

 

I'm guessing that she spoke to one of the phone drones and not via letter?

[just_jue]

Thank you for the advice.

 

She is just waiting to get the green light on the move and rang and spoke to them to get some details.

[AndyOrch]

Moving home to a no-service area - exit fee - Virgin Media Community - 3979425

COMMUNITY.VIRGINMEDIA.COM

---

I am moving home and virgin cannot provide broadband at my new address, so they want me to charge early contract cancellation fees. I already...

 

[just_jue]

Thank you Andy, by reading that it seems a fight to get out of the contract.

[AndyOrch]

Ludicrously  yes , they cant break the contract because they offered to serve the original house for the minimum contract term whether she resides there or not...even though they offer a house moving service. Its not their fault they are not available in the new area and it was your daughters choice to move home mid contract.

 

This whole minimum term contract nonsense really needs to be clamped down on by the regulator as it is its a win win position for the likes of the telecom industry, lets hope they treat your daughter with some discretion but I wouldn't hold my breath.

 

 

 

 

 

[just_jue]

Sadly I think you are right. 

If she moved to another house in a virgin area they wouldn't make her pay up the rest of the contract just asked her to do another contract seems very unfair.