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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Car Sales sells vehicle with serious fault and ‘warranty’ but refuses to fix


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Hi all

 

I bought a vehicle in August of last year from the above dealer for £1700. As it came with a ‘3 month warranty’ and ‘no nasty surprises inside or out’ I foolishly thought I had nothing to lose...

 

After a few days, I noticed there was something amiss with the automatic gearbox. I took it to a local garage who drove it and told me there was nothing unusual - this was because they drove it up and down an A-road and didn’t recreate the conditions under which the issues manifest. Having carried on driving it, I knew something was amiss - the car would make a massive ‘thump’ when driving uphill and changing down, and jump forward when changing up. It’s actually quite dangerous in my view.

 

I did some research and apparently this is a fault which requires expensive repair to the gearbox (valve body replacement) and normally leads people to scrap these cars as being ‘beyond economic repair’; 

I took it to a Volvo specialist who confirmed this was the issue and it would cost £1300 to fix (and even then this might not remedy it).

There were other issues with the vehicle also - non-standard tyres, non-functioning heater, leaking screenwash tank, dodgy suspension that I imagine will fail when it’s taken to an honest MoT tester. 

 

I contacted the garage within the period of the so-called warranty and thought I was being ‘reasonable’ by only asking them to remedy the expensive issue - the gearbox, and they became aggressive/abusive.

I asked them for a copy of the terms of the warranty and they said they only cover breakages and wear and tear isn’t covered.

 

I then went to my bank who did a chargeback on the basis that the warranty was misrepresented at the point of sale. 

 

During this time, my mental health was pretty terrible (wasn’t all of ours in the midst of the pandemic?) so I was struggling quite badly with anxiety, but I did my best because I was pretty sure I was in the right and had been deliberately sold a lemon.

 

However, I didn’t properly understand the need to return the vehicle, and wasn’t sure how I could manage to transport it the 60 miles to them in the middle of a pandemic, and expected them to be aggressive and abusive in any case and refuse receipt of the car (I am pretty sure they would have done this, to be fair).

 

Several weeks later, I got a letter from my bank - they did the chargeback on the basis that the company had sold the car with a warranty that was non-existent (and misrepresented the goods).

They sent me a copy of the correspondence, that had been had with the car dealer in February.

 

The chargeback was reversed following correspondence between the dealer’s bank and themselves on the basis that I hadn’t returned the vehicle, but also I found out some interesting information:

 

1) That in the course of the correspondence the garage had been asked for a copy of the warranty - all they provided was a copy of the invoice with ‘3 months warranty’ written on it - they never provided the terms of the warranty even at this stage.

2) Because the correspondence from the dealer’s perspective had to be in the name of the bank account holder, it turns out that all the correspondence they had with me had to that point had been under pseudonyms. The real name of the dealer led me to some news online that he had been taken to court by Trading Standards and convicted in 2013 at Magistrates Court of:

  • fabricating a vehicle’s service history and claiming a vehicle had come to him from a main dealer when it had in fact come from an auction.
  • advertising a car with a false mileage indication as it had been fitted with a replacement odometer, which the customer was not told about.
  • failed to tell the consumer that there were advisories on MOT certificates relating to worn brake pads and discs.

 

Now (wrongly in hindsight) I decided to FoI the local trading standards department, and asked them to provide me information on the six or so different car dealer companies he seems to be involved in and what action had been taken against him/them.

When I saw that he was a serial scammer who seems to hide behind a range of car dealer ’names’ I thought I could build a case.

They took a whole two months to reply and finally said they are exempt from providing this information.

 

I have also now sent a DPA request to the DVLA to find out more information about the vehicle and try and ascertain if there is anything that would show previous ownership that would enable me to see who it was sold to them by, and whether the fault was mentioned.

 

I am pretty sure he is a serial scammer / conman. His m.o. seems to be - buy cars cheaply at auction, cover up/don’t mention faults, sell them with a ‘warranty’ at premium price, and then launches a barrage of aggression/abuse at anyone who tries to claim on it.

But I am unsure what tack to take in terms of court action.

I am happy to take him to court but would appreciate some guidance as to what I would contend.

 

Thanks in advance for reading this far - I realise that what I have done to date may not be ideal, and at the time my mental health was terrible - but I am just an ordinary guy trying to get on in the world, it’s him who scammed me at the end of the day.

 

I am feeling completely well now though, and even if I don’t stand much chance of success, I can and will warn others that he’s a scammer if nothing else.

 

 

 

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Thank you.

Please could you set out a timeline of events.

Keep it brief – but I'm especially interested in the chargeback dates.

Also was there any correspondence with you about the reversal before it happened?

And also – although you probably realise it now – it was a fatal mistake not to return the vehicle once you had your money back.

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Thanks so much for your prompt replies and interest- I will do the timeline later today as it will take me a bit of time to piece it together.

 

Regarding the chargeback -

I didn’t get my money back as such, no money ever appeared in my account. I didn’t know it had even been (momentarily) successful until I received a letter from my bank in February showing that they had done it and then the dealer had argued against it with their bank and got it over-turned.

 

I was a bit surprised that my bank were unable to communicate with me about the progress of it until this point? If I had known they had managed to put through the chargeback I would have returned the vehicle of course

 

(notwithstanding the fact that they would probably have been aggressive/abusive and refused receipt - not sure how you can *make* someone take a vehicle???).  

 

But I only got the full picture, including the correspondence with the dealer and their bank when my bank wrote to me to say they had ultimately failed in February - is this normal practice?

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Firstly, please could you be a little bit more careful about spacing and punctuating your post correctly. It is especially difficult to read for people with small screens and you need to make your responses as accessible as possible in order to encourage enthusiastic help.

I had understood from your previous post that despite the fact that they had repaid you your money, you hadn't returned the vehicle. What you have explained above is far more reasonable and it is something we can deal with.

I think that you should send an SAR to your bank. Do it straight away.

You have referred to various company names or trading names from these people and also a conviction.

Please can you provide a list of the names and any links. Also please can you provide a link to the conviction.

You also referred to correspondence which the your bank apparently had with the dealer and their bank. Please could you post up in PDF format. Single file multipage

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Here are the details of the conviction:

 

Quote

A LYE car salesman has landed a court bill of £8,000 after pleading guilty to falsely describing cars he was selling from his business.

Stephen Hickman, sole director of Seymour Motor Company Limited in Dudley Road, Lye, appeared before Dudley Magistrates Court last Thursday (November 21).

Dudley Council’s trading standards brought the prosecution against Hickman, aged 52, who admitted making false statements in advertisements relating to the description of motor vehicles offered for sale by his company.

 

https://www.stourbridgenews.co.uk/news/10835293.lye-car-salesman-gets-hefty-court-bill/

 

These are the various company names I think he uses or has used:

 

 1. SEYMOUR MOTOR COMPANY LIMITED (04735862)

2. DS MOTORS LTD (STOURBRIDGE) LIMITED (10759958)

3. D S MOTORS (LYE) LTD (10221611)

4. The Car Lot, 205 - 215 Halesowen Road, Netherton, Dudley

5. LV Cars 205 - 215 Halesowen Road, Netherton, Dudley

6.  Car Sales, 205 - 215 Halesowen Road, Netherton, Dudley

7. Steve's Autos, 205 - 215 Halesowen Road, Netherton, Dudley

8. Autoswift Ltd, 205 - 215 Halesowen Road, Netherton, Dudley

 

In my dealings with him Ive seen xxxxxxxxx Car Sales and Steves Autos both used.

 

I have scanned all 12 pages of the letter into a PDF but

a) some of the pages are blurred due to essentially being a scan of a printout of a scan (though I do have originals of some of those documents)

b) there is a fair amount of personal information such as my address which I would be reluctant to post in a public forum - is it possible to send that privately please? Otherwise I could go and black those bits out but it will take me some time.

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Yes. You should redact identifiers from your scanned documents.

Are we certain that we are talking about Stephen Hickman? And it's the same one?

 

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Thanks.

Clearly you have a good basis for a County Court claim against this person – and your chances of winning are extremely high. The problem will be about enforcing the judgement. I see that there is an address for the garage, but do you know that it is actually an address where there is stock or assets which belong to the dealer?
I understand that this vehicle has been sold to you by a private trader – not a limited liability company – in which case if you can identify his personal assets such as a home, then you could enforce against that.
Any chance that you have a residential address for him?

The second thing you could do is you can challenge the chargeback.
I understand that the bank didn't correspond with you at all when deciding to reverse the chargeback although they were apparently in correspondence with the dealer and with the dealers bank. Is this correct?
Have you had any access to any of this correspondence?
 

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I have a residential address which I found after some sleuthing earlier this year - not sure if it is still current, however.

 

Regarding the chargeback, yes you are correct - he corresponded with the dealer and his bank but not with me. He made some untrue statements in the correspondence I can see in over-turning the chargeback also.

 

When I get some time later I will go and redact the personal info from it and upload if it helps?

Edited by Cybernoid
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I don't quite understand. You say "he" corresponding with the dealer. I thought "he" was the dealer.

In terms of the address that you have found, do a search on the land registry web search site and you will find out if the property is owned by him. It will cost you a small fee but if it turns out that it is owned by him then it will be excellent news

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Sorry, when I said he I meant the person dealing with the chargeback.

 

I know this might sound a bit creepy (but as you might tell I was very angry). But I spent several hours doing some sleuthing earlier in the year - I found him on Facebook and his background picture is some cars on his drive (and the houses and trees in the background correspond exactly to the address when put into Google Maps Street View), so I am almost certain the address is correct, unless he has moved recently. 

Edited by Cybernoid
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It's important that you do a land registry search.

Also, I still don't really understand what you mean by "the person dealing with the chargeback".

What I'm desperately trying to find out is whether your bank has been in discussions with them – but not with you.

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Sorry I didn’t explain myself very well. It was my bank. Ignore that bit.

 

Ok, I’ll do a land registry search. Thanks for your guidance so far, I really do appreciate it. 

 

This has caused me a lot of upset and anger and there’s no reason why people like him should be able to get away with doing this to people. Local Trading Standards didn’t want to know.

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So I understand that your bank has been having discussions with the dealer and with his bank – but not with you. Is this correct?

Have you got any details of those discussions?

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Sorry, I mis-spoke. I didn’t really mean that, please do ignore. I didn’t mean to mislead, I’m communicating on here while caring for my mother and working at the same time. Probably best that I wait until I can give it my full attention, apologies.

 

I have a copy of the correspondence which I can redact and upload later. It seems to consist of the dealer making representations to his bank. 

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Yes please I think it would be worthwhile seeing a redacted copy of any discussions which have been held by your bank with them. Please post them up in PDF format. Single file multipage

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  • 2 weeks later...

Good morning everyone

 

I thought it would be worth mentioning my next intended step to see if anyone thinks it is a good idea please?

 

As Nationwide’s letter seemed to have an air of finality about it, I didn’t think I was in a position to challenge it, even though I can see several lies have been told by the other party. So my next step I guess will be to write to them setting out the evidence from my side.

 

Does this seem like the best course of action at this time?

 

Has anyone else been successful in getting a chargeback decision over-turned like this? Is there a time-limit for doing so?

 

By the way, one thing I didn’t mention - there is an error in the letter above from Nationwide - the time of the incident is not April 2020, I do not know why they put that, as the car was not even in my possession until August.

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I'm trying to look through the PDF which you posted above relating to the chargeback.

A lot of the documents in that file are pretty well unreadable and I don't know if this is because of a poor quality original or a poor quality scan.

Please can you let us know

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Thanks for the reply, I think I explained in the post I made yesterday that the letter which was posted to me by Nationwide obviously consists of printed copies of scans, which I have then scanned at the highest DPI available.

 

I can try scanning it again but the quality of the original is so poor in places I don’t think it will make any difference.The quality of the original is already poor. There isn’t anything I can do about that, sorry.

 

That being said, the documents which have degraded significantly I do have originals of - so I could scan those to get clearer copies. Again this is something I did say I could do in my earlier post I think :-)

 

The documents which are scanned and printed into oblivion that are probably illegible are:

 

  • The bill of sale from xxxxxxx Car Sales
  • The V5
  • The report from a Volvo Specialist

 

All of which I can scan and include as separate attachments. Substituting them into the document (rather than just uploading them) to keep the integrity of my document might be beyond my Adobe Acrobat skills - the redaction took me a very long time in itself. But if that is what is required I can try?

 

Thanks for your time, it is appreciated. 

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Yes please. Please could you put together a file of documents as legible as possible. Those which you can't replace with legible versions, simply include the illegible ones so that we can see what you have got and what needs replacing.

Then I think a complaint to nationwide about the quality of the documents they have given you.

How did you get these documents? Did you send them an SAR?

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No this was the letter that Nationwide sent me earlier in the year - the PDF is a scan of the ‘judgement letter’ or whatever you might call it, which includes:

  • ‘evidence’ (i.e. copies of documents)
  • correspondence between Mr xxxxxxx and his bank,
  • correspondence between his bank and mine - saying the chargeback is invalid

 

The three documents I have for the following reasons:

  • The bill of sale was provided to me by the garage when I bought the vehicle
  • The V5 I was sent by the DVLA
  • The report from the Volvo specialist was given to me when I took the car to them.

The reason they had them is because I provided them to the chargeback team at Nationwide when I originally raised the chargeback, I did not submit an SAR. As far as I can see I already have all the information Nationwide have relating to the chargeback, and an SAR would not yield further.

 

This is not an insurmountable problem, I was just saying I think it might be beyond my ability in Acrobat to keep everything as single document by substituting in more legible copies of certain page BUT I will have a go.

 

If not, I can annotate the original to point to the cleaner copies. I will try that later this morning :) 

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  • 2 months later...

Sorry for not replying - this [edited] has had a huge negative impact upon my mental health over the last year and I found it all a bit too much because it seemed every time I posted something here, I had done it wrong and it wore me down and made me feel really anxious and go into my avoidance mode where I’d rather suffer than have to face up to more criticism, as I was feeling quite emotionally fragile at the time. That’s not a negative reflection on anyone except myself, I am always grateful for help.

 

Can you advise who can help me to take this xxxxxxx to court? The trading standards closest to him didn’t want to know, would my own trading standards be the best port of call? I find the whole process very emotionally painful so don’t want to have to jump through hoops if I can avoid it - at the end of the day my mental health is more important, although I don’t see why he should get away with it, either.

 

Thanks as ever for anyone’s help.

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  • BankFodder changed the title to Car Sales sells vehicle with serious fault and ‘warranty’ but refuses to fix
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