Hi I’ll definitely make a donation. To update further I now have the car back, new turbo fitted and oil and filter changed, as well as the new vac pump. Halifax the finance company have also upheld my complaint in full. They rang me two days ago and have offered me £700 in compensation for the stress and time without my car. One of the main reasons they accepted the complaint is because of the oil sample results and the silicon. Thanks very much for all the advice.

Hi Just to update I had the oil sample posted off and this was delivered to millers on Thursday. I also did the magnet test but didn’t find any metal attached to the magnet. Last Thursday afternoon Vauxhall customer care contacted me to say they will replace the turbo and carry out the repair covering the full cost. My car is at evans Halshaw awaiting the parts as apparently they’re on back order. Today I received the results back from millers and the results were no abnormal amounts of metal/swarf but they did find a high level of silicone/sealant likely from the engine replacement last year, their comments were as below, @theberengersniper you were right. I’m still waiting on Halifax and they’re not budging on the 58 day’s complaint timeframe. The Silicon content will drop as the oil is changed The reason we comment on Silicon probably from sealant as in this case, is that the sealant can block oilways and/or limit oil pick-up which can cause turbo failure and even engine failure due to oil starvation. So the turbo failure could have been caused by the engine work or just bad luck. We haven’t found any swarf but the Silicon content is above the accepted limit for engine oil, usual cause in these circumstances is the use of sealant on the cam cover and/or sump

Hi I’m still thinking about the independent assessment, it’s just whilst I’m still waiting for the outcome from Vauxhall and the finance company I don’t want to get a report to early without the outcome from the other resources first. I feel like I’m throwing money away on a car that is no good and that I’m in debt for. I know I’ve only spent £116 but how much do I throw at it if Vauxhall are just going to say no anyhow. £20 on 1st diagnoses, £54 on second independent garage and now £40 on the oil test. How much would an independent assessment likely to cost for the turbo and could i get this done in Hull? I looked on the motor ombudsman website today and the closest place to me i could find was Barnsley, I couldn’t get the car there. I know after 6 months of me owning the car it’s down to me to prove the car wasnt of satisfactory quality, so I’m trying everything I can. Halifax are in no rush to help at all, I rang them yesterday and they haven’t even given me a case manager yet. I’m still having to drive the car to work as I have no other way of getting there, dare not buy another car , which would have to be on finance as I don’t want to be stuck with two lots of finance and a dead car. cheers

Hi thank you for the above, i signed up to this site under my husbands name looking for advise and it is proving to be invaluable. I wish I had your knowledge The test kit has been delivered to my home today but I'm at work. Tomorrow I'll have the kit and go to the garage for the oil sample. I'll go back through your previous posts for where I need the oil from. How would they get an oil sample from the turbo? I'll keep you posted. Thanks again

Hi Thanks for taking a look. I have also attached the diagnoses check that they provided me with two weeks ago not that i understand it but i would hope you do? Evans Halshaw do not answer any of my emails when I ask for further info, they havent since I picked the car up two weeks ago. I'm still at a loss as to why the turbo needs replacing.

My vauxhall diag.pdf

Hi As far as i can work out the vacuum pump or clutch were not replaced with the engine. The Vac pump seal was but i'm guessing this is different to the whole vac pump? I have uploaded a copy of the original invoice for the engine replacement that lists all parts that were fitted as new and refitted from original. Also in the attachment is an email from Evans Halshaw telling what now needs replacing the vac pump and turbo but no explanation as to why these have failed or why they need replacing. i've removed my personal details including registration number I tried speaking to vauxhall again yesterday evening who have no update but will hope to by early next week. The oil test kit will hopefully come today but I wont be able to get a sample taken until tomorrow. Thanks again. my vauxhall.pdf

The’ve tried delivering the oil testing kit today but no one was home so they are re- delivering tomorrow, won’t be able to get the test done until Friday as I need to take the kit to the garage. Should of had the kit delivered to my work but at least it’s coming. could the possible oil contamination be anything to do with the replacement vac pump needed too? I don’t know what this is. Evans Halshaw have not given me any explanation as to why the turbo has gone or vac pump

Thanks for this, i haven’t had any update from Vauxhall, despite me chasing or from Halifax the finance company. If vauxhall do offer to replace the turbo I’ll be getting it done and selling the car - I can’t see them doing anything though despite the problems I have had I think I’m going to have to fight it all the way. I’m still awaiting for the test kit to come which will hopefully arrive today.

Hi when i went to speak to the local garage yesterday, i printed out a copy of what you wrote to me regarding the testing. He rang Millers to check that they'll do the swarf deposit check, when the sample kit arrives he is going to write an explanation of what we require from the testing. I'll also do the over night magnet. As I have already mentioned I have sent the letter off to Halifax and also emailed them a copy. Before I found this site I also raised a claim with Vauxhall direct on Thursday 15th June - should I give them a call to chase this up or leave it with halifax as the car is on hire purchase? I know this might sound wishful thinking but if Vauxhall say we are prepared to pay for the new turbo - do you think i should accept this? Your post yesterday really hit home when you said about the car been a time bomb as this is how it feels? Cheers

Hi TheBerengersniper the oil test kit i have ordered from millersoils.co.uk they will test the oil for contamination i'm just waiting for the kit to come hopefully in the next couple of days. I spoke to Halifax the finance company yesterday to ask if they had any update and they haven't even given me a case worker yet, so i sent them a copy of the letter that bankfodder did for me, slightly revised. They did tell me they had emailed the garage Evans Halshaw but had had no response - neither as I. It seems I have done wrong for doing right, by getting the car serviced but if I hadnt have had it serviced they would have blamed me for lack of maintenance - catch 22. Thank you.

Thank you. The oil got changed on the cars service last month would this matter?

Hi DX100uk, thank you I’m sorry I’m just new to all this and haven’t needed to have oil tested before or how to go about it. I’ve contacted the garage I took the car to last week and he advised me to buy a test kit from millers.Co.uk and he will get me the oil sample and write an explanation to millers as to why we are wanting the testing. I paid £40 for a sample kit which I’m waiting to be posted to me. is this to help my case with Halifax or evans Halshaw? I’ll keep you posted as to when I receive the kit and then the results. I’ll also be posting the letter that bankfodder did for me. Do i mention any of this to Halifax? thank you

It feels like i'm on a time bomb already, every time i drive the car I'm on edge every time i hear a noise thinking its some thing else going on the car. I know I bought the car second hand but it had only done 6500 miles, I never imagined within 5/6 months of me buying the car having only travelled 4000 miles the engine would need replacing. And now 14 months down the line a new turbo? Bankfodder I'm sending the letter to Halifax that you did for me yesterday. Theberengersniper should I take the car back to the garage where it took it last Monday to ask them to obtain the oil sample? But what would I do with the sample? Thank you

Hi bankfobber that you and thanks for the letter I will print tomorrow and send off although I’ll need to slightly edit as they have only sent me a message acknowledging a complaint not a letter. I’ll also send them a copy via email? Would you suggest doing that? They did say it could take upto 8 weeks but they are normally resolved before then. I’m not sure I have a fully working vehicle though as I dare not drive to speeds until the turbo is fixed. The engine management light is on as stated this came back on yesterday. I could take it back to the garage who couldn’t find an issue but should I? They wouldn’t charge me again as I he said to ring him if it came back on and he’ll look further into.