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    • No. The defence is different. Their defence paragraph 2.7, 2.8, 2.9, 2.10 – for the first time makes reference to an alleged term between the Packlink/EVRi contract which apparently specifically excludes the effect of the Contracts (Rights of Third Parties) Act 1999. If this is true then it is very likely that they will have closed that loophole because the 1999 act specifically allows itself to be excluded by an express term within the principal contract I think that you will have to do ask the court to require them to provide evidence by way of presenting their contract and also the date that this new amendment was inserted. I understand that your claim refers to an item which was lost a year or so ago. These give us the date. We would certainly want to know that this amendment predates the date when you first contracted with Packlink to send the item. I would want to say to the court that in the absence of their willingness to confirm with evidence the date that this contractual amendment was made, that the court should assume that this was a recent amendment and was therefore not in force at the time you made your contract. We have third-party defences on this sub- forum which are fairly recent and there has been no mention of this exclusion of the 1999 act. I think we can take it that this is something that they have put together very recently. Secondly, even if they want to exclude your third party rights, it does not absolve them from the negligent handling of your item and in respect of an action for negligence you have first party rights. You don't have to rely on third party rights – although of course, you didn't allege negligence in your original claim. We didn't advise you to do so. Maybe shortsightedly we didn't foresee this contractual amendment. Of course assuming that this contractual amendment is true – although I expect it has only been added recently – what they are saying here is that nobody in the United Kingdom who makes any contract with any parcel delivery company using Packlink will have the right to bring a claim for lost or damaged or even stolen parcels. These people have lost their moral compass. It is shabby treatment of ordinary customers who pay their money and who repose their trust in these parcel delivery companies. No wonder that the Paralegal Children are now ashamed to sign off these documents with their own names. In terms of parcel tracking information – apparently it has been destroyed according to their own data protection policy. That's their business. It's got nothing to do with you and they can't use this to frustrate the six year limitation for bring a breach of contract action or the three-year limitation period for bringing an action in negligence or other tort. There reference once again to the exclusion of the 1999 Act but this time apparently in the contract between you and Packlink – is irrelevant because the exclusion has to be in the commercial contract between Packlink and EVRi – which they have referred to in their paragraph 2.7 et cetera of their defence. I'm assuming that you propose to go ahead with this case. Please let us know when you respond and we will go forward. In the meantime, I suggest that you write a letter to EVRi. Referred to their paragraph 2.7 et cetera and asked them for a copy of the contract and confirmation of the date on which the exclusion of third party rights term was included in it. Tell EVRi that if they do not answer or if they refuse that this will be brought to the attention of the judge. Tell them also that you notice that they say that they have destroyed data in line with their data protection policy. Inform them that they do not appear to have disclosed this data protection policy to their customers. Please will they forward you a copy of it and once again if they failed to respond or if they refuse that you will bring this to the attention of the judge as well. I suggest that you post a draft of the letter here so we can have a look    
    • Good morning dx100UK Could I send the update to you privately? Regards
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Barclays breach of the Data Protection Act


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John if you want to unsubscribe from this thread, there will be a link you can click if you scroll down the email.

 

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For gods sake, print the letter off and post it. Double quick.

 

Field visitation sounds like they plan to pay you a visit.

Hi noomill

I cant sent a CCA letter to barclays as barclaycard has sold my debt to this HFO services firm, I am really confused as what to do this debt is in my hubbys name (who is not well) and these people are hassleing me to get the money...

I cant get any money to pay it

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Yesterday I submitted my claim against Barclays for non compliance of my Data Protection Subject Access Request and my Subject Data Notice. Also claiming charges back from the bank and requesting they remove a default marker which i never received. Anyone here taken Barclays to court and had a result?

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We are just about to do a non compliance letter to Barclays. They received our request on the 13th of March. We had a letter on the 22nd saying there's be no charge and they would get the statements to us in 40 days.

Not only have they not delivered yet they also cashed the cheque they said they wouldn't (I know I should've cancelled it really).

On the phone they say it could still be another 2 1/2 weeks. Hardly compliant!

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If anyone is still waiting for data requested under a SAR after 40 days:

 

1) Download the ICO's official complaint and send it to the ICO along with copy of your SAR and any proof that you sent it. (You should have sent it by Recorded Delivery and still have the your reciept)

 

2) Start a Small Claim form an order under under s.7 and Section 15 (1) of the DPA to force them to comply and damages for any loss that you have incurred as a result of their non-compliance.

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Trudd..try this no 01565 614000 and ask for a Donald Welsh.

He's in the Data protection Dept,I phoned him when my statments did'nt arrive within the 40 days allowed.He was very friendly and assured me i would get them soon.recived them 2 days later. might be worth a try.;-)

Taff-p. v BARCLAYS

S,A,R. SENT 23RD FEBRUARY

 

Taff-p. v LLOYDS TSB

S,A,R SENT 23RD FEBRUARY

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I, too, have been waiting for statements to arrive from Barclays and sent a non compliance letter on 12th April as the 40 days were well past their sell by date.

 

Finally managed to get through to them by phone today and spoke to Donald Welsh. As mentioned in chat, he's very friendly, if somewhat a babbler. He agreed that it is taking too long to send statements out and is arranging for them to be put on the urgent list. However, he says it will still take 2 - 2 1/2 weeks before i get them.

 

I wasn't going to push him, though I did say that my non-compliance letter stated 7 days, as he said there was nothing more he could do.

 

Should I accept this and wait, or still report Barclays to the ICO?:confused:

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Sash, I would still make a complaint to the commissioners office after all thay have not complied to the allowed time,then wait a few more days and if you still havent recived your statments file your n1.I explained i was going to file my n1 after a few more days.

Taff-p. v BARCLAYS

S,A,R. SENT 23RD FEBRUARY

 

Taff-p. v LLOYDS TSB

S,A,R SENT 23RD FEBRUARY

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Thanks for that. I will report the non-compliance a.s.a.p. Is it better to write to them or go for the online complaints procedure?

 

Actually Donald Welsh did say that it was my choice to file a complaint if I so wished. As he repeated this a couple of times, it left me wondering if he's actually on the consumer's side rather than his boss. Inside support maybe?

 

:smile:

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Finally managed to get through to them by phone today and spoke to Donald Welsh. As mentioned in chat, he's very friendly, if somewhat a babbler. He agreed that it is taking too long to send statements out and is arranging for them to be put on the urgent list. However, he says it will still take 2 - 2 1/2 weeks before i get them.

 

 

I reckon he is who my husband spoke too today. He said it was a really nice sounding man, really friendly and apologetic. Most cross when he found the cheque had been cashed.

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Well, Barclaycard are in Court with me on the 15th of May to defend my claim for damages and an order to force them to comply with my SAR.

 

Their defence rests entirely on the microfiche issue, even though I complained to the ICO who instructed them to comply back in January!

 

The day before they sent their defence to the court, I recieved a LBA from Wescot demanding payment, seems to be an attempt to intimidate me.

 

Isnt it against CPRs to attempt to enforce a debt while it is in dispute?

 

Not only this, but I sent their previous DCA (Debt Managers Ltd) a CCA request last October which was ignored.

 

I sent Wescot a CCA request, which they have acknowleged and confirmed that the matter is now on hold.

 

Should I write to the Judge to inform him of Barclaycard's attempt to enforce while in dispute and that they are now in default of the CCA as they havent complied with my CCA request?

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Hi All

 

I sent my S.A.R off over 40 days ago, and have only received letters of apology for the service I have received. I am in the process of sending off my letter of 7 days notification, I am prepared to take the B******* to court and have read into the process, but I am still a little confused with the N1 form and how to fill it in, I have never had to do this before and want to ensure I get it right as not to make an arse of myself.

Can someone help, which highlights this in plain simple english.

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