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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Hermes x Sportsshoes


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Hello,

 

Hope you're all well and safe.

 

I'm hoping someone can help with the issue I am having with Sportsshoes.com and Hermes.

 

I bought an item from sportsshoes.com in October for £197.99. It was a size medium and too small, so I arranged for an exchange through their website, booking a return via Hermes courier, paying £2.94. See attached screenshots for proof or purchase and confirmation email.

 

Hermes collected the item on 4th November, and it duly was. It never got scanned at the depot and Hermes have looked into and declared the item lost. 

 

Since then I have tried to process a claim through Hermes for the lost item but they keep referring me back to sportsshoes.com, saying as I arranged the collection through them they are responsible. 

 

Sportsshoes.com insist there is nothing they can do as because I pad for the collection of the item my contract is with Hermes. 

 

Neither is taking responsibility and I’m just going back and forth now with each telling me I have to go through the other. 

 

At the very least, I feel I am owed £50, as per the note when booking the collection through the Sportsshoes.com link, see attached pic.

 

Who can I claim through, and what can I do to escalate this matter as its incredibly frustrating at present. 

 

Any help would be hugely appreciated.

 

All the best. 

Screenshot 2020-12-16 at 11.00.52.png

 

hermes proof of purchase.jpg

 

Screenshot 2020-12-16 at 11.06.27.png

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So I understand that this is an online purchase and that you notified the supplier within 14 days and used their website to arrange the return. Their website produce the label and Hermes was their preferred courier.

Sportsshoes.com are now declining liability.

I'm not too sure why you've been trying to claim against Hermes – although they are certainly a potential candidate to repay your money, but the main legal liability is very clearly with sportsshoes.com and frankly they are completely out of order to try and avoid responsibility – particularly on the grounds that you are the person who contracted with Hermes.

SportShoes.com are subject to the Consumer Contracts Regulations 2013 which provides that in most cases an online purchase is subject to a 14 day cooling off period. It seems to me that you've abided by all of the requirements and they should pay you.

I would suggest that you assert yourself and don't accept any further nonsense from them. Are you prepared to sue them in the County Court? We will help you all the way.

Have a look through this forum about the steps involved taking a small claim in the County Court. It's quite straightforward – but it's worth knowing the steps in advance. Make a decision as to whether you are prepared to take this kind of action and then we will help you begin.

I don't think it's worth having any further discussions with SportShoes.com. They are so obviously in the wrong and frankly any company that attempts to wriggle out of its consumer obligations in this way doesn't deserve any more mucking around and you should move straight in and take an aggressive and assertive action

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Hello Bank Fodder,

 

Thanks for the prompt reply to this. 

 

Yes the original item was delivered on 30th October, and the return booked on 2nd November and collected on 4th November by Hermes, when they subsequently lost the item. 

 

And yes I am absolutely willing to take this further, I've never known a situation like this in my life. My bigget problem to date has been trying to ascertain who is responsible here for the loss. 

 

I will have a read around those links but 100% willing to start the process ASAP so please let me know how to kick this off when you can. 

 

Thanks again.

 

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Well you could sue either of them but it will probably be easier to sue the retailer because they have a direct contractual responsibility to you and probably they need a bit of a slap for being so outrageous as to ignore your consumer rights in this way. They are subject to the distance selling regulations.

I think you should write to them – email will be fine – and tell them that they are subject to the consumer contracts regulations and that you are entitled to a cooling off period of 14 days. You exercised your rights under those regulations and in fact used their return system and their preferred courier to return the items.

Despite this, they have declined any liability and have told you to claim from Hermes – their own courier.

Tell them that you are not prepared to accept this and that unless you get a full reimbursement within 14 days that you will sue them for the money, plus interest plus the cost of your legal action.

Put this into a letter of claim and post it here so we can have a look.

By the way, did you pay by credit card or debit card? If you paid by debit card you could begin a chargeback process with your bank and you might get the money back more quickly – although you won't deliver the necessary slap to the retailer. If you pay by credit card, you could claim the money back from them – but that would probably take rather long.

So you have three routes – Hermes, sportsshoes.com or bank chargeback/credit card issuer.

The legal action against the retailer will be most fun and you will acquire some transferable skills so that you will feel more confident about suing anybody else who gets in your way.

Oh how we laughed.

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HAHA, ok game on. I'd like it to stick to them after all this, that's for sure. Neither has been helpful, suggesting i go through the other at all times. 

 

I paid via Monzo so will look at chargeback also.

 

Here is the letter of claim I've put together, is this on the right lines?

 

SportsShoes letter of claim.docx

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You won't be able to sue them and get a chargeback. It's one of the other.

 

Quote

If I do not receive this sum in full within 14 days then I shall issue a claim in the County Court for the full refund plus interest plus court costs and without any further notice.

 

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Yes sorry, I wasn't clear. Was just looking at it, understand both would not be possible.

 

Have amended that letter, thanks. Do I next just simply email that over to their customer service team?

 

With the 14 days coming during the Christmas break, do you advise I still send this now, or should I wait until the new year? Would I be able to submit the necessary documentaion in 15 days time which would fall on NYE?

 

Thanks again for your help.

 

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Send it now. The Christmas break is their problem.

Register with the moneyclaim online website and start preparing your claim. You can save your work as you go. Post a draft of the particulars of claim you are going to rely on here before you click it off. Get ready to click it all off on day 15.

Don't worry about Christmas, holidays, New Year's, Chanukah, Easter, the feast ofthe Ascension or the Assumption – or anything else. Just send them the glad tidings at the expiry of your deadline.

 

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Ha! OK. I hate Christmas anyway.

 

One last thing, was just reading this thread below as it also concerned the deadly duo of sportsshoes and Hermes

 

In this instance you say Hermes are liable, and just wanted to clarify in my own what the difference is in my case? Is that because evidence was found - ie the packaging fond empty by someone?

 

And do I need to post the letter of claim, or is email sufficent in this instance? 

 

 

 

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Email is fine but confirm in writing if you want but if you do confirm in writing, refer to the email – confirming the email.

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Hi BankFodder,

 

I was about to send this letter of claim this morning when i received emails from both sportsshoes.com and Hermes. 

 

Sportsshoes.com have been in touch with Hermes and Hermes are now stating I can claim through them - they've sent through the claim form

 

Can i now pursue Hermes for the full amount? 

 

Thanks again 

 

 

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Sorry but I'm not too sure what you are getting at here. Why don't you post up the message

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Well it's up to you. I think it's an outrageous abrogation of responsibility. It is clearly the direct responsibility of sportshoes.com and there is not even a guarantee that if you put in a claim with Hermes, that Hermes will honour the claim – I suppose in the circumstances unlikely that they won't – but Hermes does not have a good reputation for this kind of thing. Also, you have no idea how long Hermes might take over it.

On the other hand, sportshoes.com have received your money and it's a simple matter for them to reimburse you to the same payment source.

Frankly I would tell sportshoes.com to stick it and to pay you your money – but it's up to you. If you want to continue against the retailer then it would be a good idea to modify the letter of claim – but if not, then by all means pursue the claim against Hermes.

You decide. I think Hermes will take longer

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Surely you would claim from the Shoe shop, who in turn would then need to submit a claim to Hermes for the lost package ??

 

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Absolutely, that's definitely my favourite route as well. I don't know what little plot the shoe shop has hatched up with Hermes – but I would certainly encourage the OP to keep well away from it

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Quote

 

SportsShoes.com

1 The Park

Jubilee Way

Shipley

West Yorkshire

BD18 1QG

 

17 December 2020

Letter before claim

 

Dear Sir or Madam,

 

 

Re: lost Gorewear Jacket, price £197.99 order number 12871904

 

As you know, I purchased  Gore R5 GORE-TEXJacket, under the above order number on 29th October. On the basis of your own returns policy, I booked a return through your website on 2nd November to exchange for a larger size.

The Item was collected on 4th November as arranged with Hermes as your preferred courier, having accessed the link via the sportsshoes.com website.

 

The item was subsequently lost by Hermes.

After having attempted to claim for the lost jacket through yourselves – and having been rejected and instructed to go to Hermes, and having attempted to claim through Hermes and having been rejected by them and instructed to go back to you, I have now decided to sue you for full reimbursement of the price of the jacket and any costs.

I have just received an email from you dated XXX telling me that you have now entered into an arrangement with Hermes and that I should begin a claim against them.

 

You must be joking.

I'm sure you are aware that under the Consumer Contracts Regulations 2013 I am entitled to return an item to you for any reason within the cooling off period of 14 days.
This is precisely what I've done.

You are responsible and you are trying to shirk your responsibilities and you are trying to pass the buck onto Hermes.

If you are having a problem with Hermes – then that is your problem. Not mine. Deal with it.

If I do not receive a reimbursement in full of the value of the jacket £197.99 plus £2.94 postage costs within 14 days, then I shall sue you in the County Court for this sum plus interest plus my court fees and without any further notice to you.

 

Believe me

Signed

 

 

 

 

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I suggest that you send it "as is" – unless you find that this style is not to your taste

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