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    • Can you explain a little bit more about the delivery please. Somebody sent them to you – was it a retailer who sold them to you? If you have to claim against Hermes then if you declared only a £300 value then this is probably what you will have to settle for. You pay £95 shipping costs – that is extraordinarily high for Hermes. Can you explain why it was so expensive.   Have you made a formal claim to Hermes? And have they responded?
    • I'm sorry there are a few typos in my post - a hangover from injuries I had at the time being discussed. I did try to tidy it up straight away but wasn't allowed to repost after editing it.
    • You posted in a solid block of text and it's rather difficult to read. Please will you make sure that your posts future are properly spaced and punctuated and that way people will find it easier to give you the help and support you need.
    • I arranged the delivery of a set of drum kit wood shells with hermes, I booked directly online. They have told me the item is lost 70x50x55 cm box???   They asked me to fill in a claim form which I have done i declared a value of £300 for the parts sent and paid for extra cover. I had recently purchased the whole drum kit for £650 and shipping costs of £95.00 to get them to me.    After investigating the cost of replacing the shells, not a direct equivalent but similar, it will cost around £450.00 with delivery.   I want to get compensation over the £300, is that possible, i have informed them of the total loss with delivery costs, prior to shipping with Hermes as £745.   I am more than happy to go to the small claims court for the difference but would it be dismissed,   Should I go for the full cost of the loss or the cost of replacement shells only I have all the receipts for the drums and shipping costs prior to hermes losing my items.   I still have the remaining parts that a pretty much worthless now, unless i get a new set of drum shells.   Its probably going to to take ages, I've written to CEO of Hermes about my complaint as well just to cover all bases. Next stop will be the small claims court as i read they pull delay tactics and low offers.   They really didnt care and also didn't seem surprised when i spoke to a service agent.
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Particulars? 
I don’t have a copy of the initial form I submitted to court I am afraid, 

although it was very brief,

stating when and where purchased, the price £250.

that I would like a refund of the amount paid, 

that as previously stated in the letter, I wasn’t happy with the product and I didn’t feel it was fit for purpose, 

that the wires melted and nearly caught fire

 

i am sorry if this isn’t the correct information, this is why I need help!

i do not understand how court works and what is involved 

many thanks

Ellen 

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When they came to collect it and repair and returned it.....the engineer himself disconnected and reconnected ? 

 

Below is the DQ which you will have to file if you wish for the claim to proceed......you will be required to pay an hearing fee later in the process as the court will advise in their Notice of Allocation one you have submitted the form.

 

 

We could do with some help from you.

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Yes on the first repair 

as the fan was on constantly 

their engineer and a member of staff uninstalled it took it away, returning it a week later fitting it and showed me it working

 

okay Thankyou 

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Is that all that’s needed then yet? 
to submit the form,

I haven’t had chance yet to describe everything?

 

will that come later? Sorry for all the questions 

thankyou

ellen 

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Yes once you submit the above this allocates the claim to smalls claim track and transfer's the claim to your local county court.You will then receive further notification (Notice of Allocation N157) with the courts directions on what both parties must do next......Submit a witness statement and any evidence ...documents. 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Its your choice whether to opt for mediation as per the N180...the courts expect both parties to participate...but its your choice...if you feel that there is nothing to mediate over and you simply require a full refund....which they may offer in mediation...otherwise state no.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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  • 3 weeks later...

It says that the Directions Questionnaire can be downloaded? 
I have no idea what anything means?

and the previous person who was helping me never mentioned any of this? 

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You said you had 3 days left to submit the DQ on 2nd Nov...the DQ you had already recieved.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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Yes I’ve returned a form n180

i had to agree to proceed with small claims track, 

however

when do I submit evidence? Or send photographs or relevant information to back up my case?

 

Morning, I have just received an appointment for mediation. So I need to prepare for my case over the phone.

 

I’ve just looked at a sample N157 and no! I haven’t received that 

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you don't exchange witness statement until it is allocated to a court and you get notification.

as andyorch's post around #31

 

you indicated yes to mediation on your N180 return?

and you've received the defendants N180 indicating the same?

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I’ve just looked at a sample N157 and no! I haven’t received that 

 

You will shortly....that informs you what you have to do next and by what date.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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I would advise you read some other users topics who have instigated a court claim to familiarise yourself with the process so you will be aware what could possibly happen. Its obvious form the questions you are asking you have not bothered to look.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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