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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX 2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all.   Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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@TalkTalk help needed for vulnerable customer with two small children


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Someone may come along with the telephone number – but why don't you tell your story here as well.

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Thanks  

 

I was supposed to be live on the 9th

never happened

 

then they changed to the 16th which I did go live for a whole day

 

, the early hours if the 17th my internet went off I went to check flashing amber, checked my home phone all I got was an engaged tone

 

 I decided to call the homephone and was greeted by a message saying the number you have called is out of service.

 

Spoke to talktalk and was told I had an outstanding balance, which I have for a bill due on the 27th April

 

talktalk have blocked all my services for a balance that isn't even due yet.

 

I have 2 vulnerable children in the house one of which is supposed to have video consultations with the hospital every other day,

 

i have never known a company to cut services off before the bill is due

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  • BankFodder changed the title to @TalkTalk help needed for vulnerable customer with two small children

I have changed the title of the thread and tweeted it out so that their helpdesk will receive it. However, I'm afraid that we hear lots of difficulties with @TalkTalk – lots of complaints about this company.

I don't know if somebody can give you some phone number which will give you a direct access. I think it's going to be difficult. It's difficult with this company at the best of times.

Have you tried switching it all off at the mains and then starting it up again?

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Yes, please keep us updated. Also if you have a Twitter account, you can see their Twitter handle in the new title I have given to this thread – and you can try tweeting them and also sending them a message giving them any reference numbers you have.

If they contact us then I'll pass the message on to you

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Hi

 

The number I have found is for the ceo office, I called there this morning to be told the tech team are dealing with my issue not them, so pointless emailing the ceo.

 

I have now proceeded and emailed Charles Dunstone who has very quickly emailed me back himself and advised some one is investigating and will get back to me shortly, so I am going to wait til this afternoon if no contact I will call the ceo office again and keep pestering them til I get answers.

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Hi

 

Okay now I am scared and my mental state is getting worse, I have spoken to someone who says they cannot discuss my account with me as it is marked as suspected fraud, im now really scared I'm going to be arrested and put in jail I have never broken the law in my life

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Suspected fraud...for an internet account ?  Thats a new one and intended to shut you up.......send the CEO email on the hour every hour and when if its ever resolved you want to kick them in touch and deal with a reputable internet provider..

 

Your not going to be arrested...or put in jail....

 

Andy

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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@Andyorch Ok thanks, I have told them numerous times I have mental health problems but they don't listen.

 

The only thing I can think of to do with fraud is my name went through as a shortened version as auto correct changed it without me noticing can they charge me for that all other details were correct

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Have you got any paperwork in connection to the account...what name is on your bill or  on line account if you have it set up?

 

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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@Andyorch Yes I have noticed the shortend name on my online account but I cannot change it as you cannot get through to that team.

 

Do you think I'm going to get a criminal record and prison for a mistake??

 

I'm absolutely worried out of my brain now. I can't go to prison I wouldn't be able to deal with that mentally 

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Dont be silly...but someone will have to talk to somebody (excuse the pun) eventually as your not paying for a service that they are not providing...email CEO every hour as advised and explain that the techie team wont talk to you ..which is most probably down to the name error.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Yes he is the (Executive Chairman)  and also Tristia Harrison (CEO)

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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https://community.talktalk.co.uk/t5/Articles/Incorrect-account-details/ta-p/2204919

 

Go to the bottom of the above page ......

 

If you need to update your name because it's spelt wrong, contact us and we'll amend it for you. If you've legally changed your name by deed poll or marriage, you'll need to follow our name change process.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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