Smart Parking PCN - Haven Banks Retail Park Exeter PCN

[Alginon25]

I received a PCN yesterday (10/03/20) for parking at Haven Banks Retail Park Exeter.

 

The alleged infringement (not sure what it should be called) was for parking there 0n the 22/02/20 to take my nephews tenpin bowling.

The PCN is dated the 06/03/20 but I only received the plain manilla envelope with no date stamp yesterday.

 

The PCN has two very dark pictures of a vehicle entering and exiting with my VRN but no picture of ticket or person driving

(I presume it is the vehicle that I am the registered keeper of).

 

I have been to the bowling alley today and taken pictures of all signs in the carpark (Management coy is Smart Parking which by reading a lot of the threads is well known to this forum site) and also been in to speak with one of the managers of the bowling alley in regards the matter and to see if I can get this notice cancelled, I was informed they have no input or control of the parking arrangements.

 

On the evening of the 22/03/20 we did park and I'm confident I did pay (0nly £1 for 2hrs + you can get refunded at the Bowling alley, my wife had gone ahead with the kids while I got the ticket), It is possible I may have not entered the exact VRN as it was raining hard and I did not have my glasses (quite poorly lit and hard to make out the key pad).

 

The time I entered was 19:55:58 and left at 20:33:16 just enough time to have one round with the nephews and get home,unfortunately I do not have the parking receipt.

 

Having spoke to Chris one of the bowling alley managers today (he did not want to give his surname)

he informed me the owners of the car park was Colliers International and they also owned the bowling alley + gave me their head office number.

 

He also found our reservation and payment for the 22/03/20 and gave me a copy of receipt as evidence we had been there but said they did not keep the parking refund slip you tear off for a re-imbursement.

 

I contacted Colliers Int and explained there must had been some mistake and could they get the charge cancelled (£90 or £54 if paid within 14 days of the date of the notice).

 

The lady I spoke to said she would pass on to one of their land managers,

took my name and mobile and said someone would be in touch

- I have had nothing so far and get the feeling I won't.

 

I'm not sure how to set up this issue on the Parking Charge Topic so apologies if I'm in the wrong place.

 

Please advise 

[unclebulgaria67]

Have moved your thread to the Motoring section of the forum which has a sub section titled Private Land Parking Enforcement.  You can still follow the link in the welcome section if you cannot find it. 

 

Also your post is now titled Haven Banks Retail Park Exeter PCN

 

People who know more about this subject will hopefully reply later.

[dx100uk]

please complete this:

 

 

dx

 

[Alginon25]

Hi, just opened the link from silverfox1961 but cannot annotate the questions as it must be print protected.

Please advise if you can.

[honeybee13]

The idea is that you copy and paste the questions from the sticky thread onto your own thread here and then put your answers after the questions, preferably in a different colour or bold.

 

HB

[Alginon25]

Cheers will do

[Alginon25]

For PCN's received through the post [ANPR camera capture] 

 

please answer the following questions.

 

1 Date of the infringement 22/02/2020

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 06/03/2020 

[scan up BOTHSIDES as ONE  PDF- follow the upload guide]

 

 

 

3 Date received 10/03/2020

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? N

 

5 Is there any photographic evidence of the event?Y

 

6 Have you appealed? [Y/N?] post up your appeal] N

Have you had a response? [Y/N?] post it up N/A

 

7 Who is the parking company?

Smart Parking

 

8. Where exactly [carpark name and town] Havens Bank Retail Park Exeter

 

For either option, does it say which appeals body they operate under. 

POPLA

 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

IAS

 

If you have received any other correspondence, please mention it here

No

PCN redacted copy (1).pdf

[FTMDave]

Is this the company?  https://www.colliers.com/en-gb/emea/about/leadership

 

If so, contact the CEO pointing out that you were a genuine customer and demanding they cancel the charge.  

 

I'm sure the site team will pull Smart's daft invoice to pieces anyway, but belt & braces. 

[Alginon25]

I don't think it is as I can't find any retail parks down in Exeter on their site but thanks FTMDave

I have a number supplied by the Tenpin Bowling Alley so will call again tomorrow

[dx100uk]

very well known here:

 

https://cse.google.com/cse?cx=partner-pub-8889411648654839:3134625398&q=Haven Banks Retail Park Exeter&oq=Haven Banks Retail Park Exeter&gs_l=partner-generic.12...94571.94571.0.95648.1.1.0.0.0.0.146.146.0j1.1.0.gsnos%2Cn%3D13...0.0...2.34.partner-generic..1.0.0.4a7b1HfqYfI

 

[ericsbrother]

As you say a well known trouble spot.

Now  Smart, according to their dates have doen things on the last day possible but the reality is you received it 2 days late. that is easy to explain, the weekend made it impossible for them to complay with the POFA when using the postal system but that is hard cheese for them.

 

Now there has been a cahnge of the rules for BPA memebrs as errors in entering VRN's so they SHOULD lose any appeal. dont appeal yet but try any other sensible method first and come back here and tell us when you have exhausted them

also their NTK doesnt actually say what yu have done to breach the terms and conditions but rambles on about everything and nothing.

I think you are best suited trtying to sort this out with the bowling co if possible, the landowner wont care to help you as they have no impetus to do so.

 

[Alginon25]

Thanks for the reply and advice EB, as you pointed out I haven’t a clue what the charge is for but I also struggled with actually reading the tiny font (with glasses on) Smart have used on the PCN. I would of thought this in itself is underhand, the rest of the guff on the form informing you how to contact Smart is in large font!

 

On another note I also sent an email last night to DVLA to request the dates that they were approached for my Registered Keeper details as it was actually 17/18 days by the time the PCN was delivered.

DVLA replied this morning informing me they have forwarded it to the relevant office and for future reference there is a dedicated email for this process :

SubjectAccess.Requests@dvla.gov.uk

 

I am slightly concerned I may miss some deadlines as I am due out of the country 20/03/20 - 02/04/20 but back before the 28 day deadline threat.

 

[dx100uk]

What deadline??

You dont appeal and you dont worry about them adding unicon food tax after xx days either.

 

Dx

[Alginon25]

Quick update and advice please.

Have just spoke to Colliers International and been put through to Ian (i presume one of their real estate managers.

He has asked me to send a copy of the PCN front and back + a copy of the receipt from tenpin bowling and he will look in to it for me.

 

When sending the PCN should i send the redacted copy I posted on here or send him the original with all my details?

 

would it be appropriate to post his email on this forum?

 

 

 

[dx100uk]

The full pcn copy

No need for us to see email

 

You arent going to ever be paying it anyway

but if he wants to rip it up

as the landowner

then all the better

 

DX

 

[Alginon25]

Thanks fort he reply And advice DX, I wasn’t sure whether having Ian’s email address on file may save other victims of Smart Parkings underhand methods some time and effort in future.

 

[dx100uk]

would only be limited to alley use.we don't want him receiving emails from everyone that's got a speculative invoice in that carpark because they haven't bothered to read here and self help first before doing things.

 

dx