Thanks fort he reply And advice DX, I wasn’t sure whether having Ian’s email address on file may save other victims of Smart Parkings underhand methods some time and effort in future.

Quick update and advice please. Have just spoke to Colliers International and been put through to Ian (i presume one of their real estate managers. He has asked me to send a copy of the PCN front and back + a copy of the receipt from tenpin bowling and he will look in to it for me. When sending the PCN should i send the redacted copy I posted on here or send him the original with all my details? would it be appropriate to post his email on this forum?

Thanks for the reply and advice EB, as you pointed out I haven’t a clue what the charge is for but I also struggled with actually reading the tiny font (with glasses on) Smart have used on the PCN. I would of thought this in itself is underhand, the rest of the guff on the form informing you how to contact Smart is in large font! On another note I also sent an email last night to DVLA to request the dates that they were approached for my Registered Keeper details as it was actually 17/18 days by the time the PCN was delivered. DVLA replied this morning informing me they have forwarded it to the relevant office and for future reference there is a dedicated email for this process : [email protected] I am slightly concerned I may miss some deadlines as I am due out of the country 20/03/20 - 02/04/20 but back before the 28 day deadline threat.

I don't think it is as I can't find any retail parks down in Exeter on their site but thanks FTMDave I have a number supplied by the Tenpin Bowling Alley so will call again tomorrow

For PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 22/02/2020 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 06/03/2020 [scan up BOTHSIDES as ONE PDF- follow the upload guide] 3 Date received 10/03/2020 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? N 5 Is there any photographic evidence of the event?Y 6 Have you appealed? [Y/N?] post up your appeal] N Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? Smart Parking 8. Where exactly [carpark name and town] Havens Bank Retail Park Exeter For either option, does it say which appeals body they operate under. POPLA There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE IAS If you have received any other correspondence, please mention it here No PCN redacted copy (1).pdf

Cheers will do

Hi, just opened the link from silverfox1961 but cannot annotate the questions as it must be print protected. Please advise if you can.

I received a PCN yesterday (10/03/20) for parking at Haven Banks Retail Park Exeter. The alleged infringement (not sure what it should be called) was for parking there 0n the 22/02/20 to take my nephews tenpin bowling. The PCN is dated the 06/03/20 but I only received the plain manilla envelope with no date stamp yesterday. The PCN has two very dark pictures of a vehicle entering and exiting with my VRN but no picture of ticket or person driving (I presume it is the vehicle that I am the registered keeper of). I have been to the bowling alley today and taken pictures of all signs in the carpark (Management coy is Smart Parking which by reading a lot of the threads is well known to this forum site) and also been in to speak with one of the managers of the bowling alley in regards the matter and to see if I can get this notice cancelled, I was informed they have no input or control of the parking arrangements. On the evening of the 22/03/20 we did park and I'm confident I did pay (0nly £1 for 2hrs + you can get refunded at the Bowling alley, my wife had gone ahead with the kids while I got the ticket), It is possible I may have not entered the exact VRN as it was raining hard and I did not have my glasses (quite poorly lit and hard to make out the key pad). The time I entered was 19:55:58 and left at 20:33:16 just enough time to have one round with the nephews and get home,unfortunately I do not have the parking receipt. Having spoke to Chris one of the bowling alley managers today (he did not want to give his surname) he informed me the owners of the car park was Colliers International and they also owned the bowling alley + gave me their head office number. He also found our reservation and payment for the 22/03/20 and gave me a copy of receipt as evidence we had been there but said they did not keep the parking refund slip you tear off for a re-imbursement. I contacted Colliers Int and explained there must had been some mistake and could they get the charge cancelled (£90 or £54 if paid within 14 days of the date of the notice). The lady I spoke to said she would pass on to one of their land managers, took my name and mobile and said someone would be in touch - I have had nothing so far and get the feeling I won't. I'm not sure how to set up this issue on the Parking Charge Topic so apologies if I'm in the wrong place. Please advise