Partial Refund on Faulty Catalogue Item

[Gordy]

I recently had to return a face-lifting gizmo ordered from Littlewoods catalogue. It was purchased 9 months ago but had been unopened in all that time. When taken out the box for the first time it appeared to be dead so was returned. They issued me with a partial refund of £115 (purchased for £280).

 

If this is all above board then thats fine but i thought it would be best to check online in case im entitled to the rest. It was dead on arrival but on the other hand it sat unopened for 9 months.

 

Thanks.

[BankFodder]

I have no idea what item you are talking about and it might be helpful to tell us. You are entitled to buy goods which are of satisfactory quality and remain that way for a reasonable period of time. You've been here since 2006 so you must know that by now.

Was it dead simply because the battery was dead and wouldn't take a charge? If batteries are left in a state of discharge for a long period of time then they may eventually fail and not take a charge at all – although I would have thought the nine months was a long time but not excessive – unless you kept the box in a warm place.

How did you pay for it? Was it on a credit card or debit card?

And of course I suppose they only have your word for it that it was unused. It's really difficult to give you any advice when we have no idea what it is you bought.

In principle you would be entitled have your money back lesser deduction for the time/use you have had it for – but then seeing as you've given us no information, it's not really possible even to attempt an assessment