Brighthouse Problem Again

[berlioz]

OMG that is so shocking! Mine was via the phone which was bad enough! My account finishes just after xmas and that will be the end of us. They have no scruples. Honestly when it happend to me I thought it was an isolated case, then I fell on this forum and thought no way! My husband if he knew would be mad that they have duped so may people.

[DCA-KING]

Anyone have a contact email for the FSA to complain to

[rafasdabber]

to cut a long story short i bought a re-conditioned cooker from bh i paid my weeks money and 25 pound delivery.they arrived on mon with it no manual etc they didnt even know how to connect it.i arrived home on mon night to find the oven didnt work.i phoned on tue and they said it was the timer as i was at work again i had to wait till i got home in the evening to try again.on the wed i told them it still wasnt working the said they would get an engineer out to look at it.thur i called again and they gave me the number for the engineer he said he would get back to me within 48hrs with a time to come out.fri he told me it would take 5 days for the part????what part???i went to the shop on sat and told them to come and take it away(forgot to say they uplifted my old cooker when they put in the other one)they brought me out another one on monday (not the same make of course)i also still had to pay another payment on the sat for a cooker that didnt work i also had to through out the food i had as i didnt have a cooker to cook on.i dont know what the cost of the other cooker is as i didnt want a new cooker if i wanted one i would of bought one so i still havnt been told how much my payments for this cooker is going to be as no one has told me?as i asked if i was getting the same deal and the girl in the shop said i couldnt as it was a new cooker but when i checked last night the cooker had a refurbished sticker on the back???

[julie1961]

I would take some photos of the sticker on the back & go back to the shop & tell them you aren't paying full price for a refurbished cooker & you want it for the same price as the one you signed for.

[sheargaz]

ask them if they can re write your account coz they can ! The store has to achieve a target each Saturday on there collections and its done in percentage { ie if they need £200 pounds to reach a target ) if you owe 180 they can re write your account and clear your debt thus clearing 180 off there debt ! they are under great pressure to achieve these goals so tell them you can pay one weeks payment only .You wont get any money back for what youve paid already if you return the stuff .

[Lefty]

Isn't it amazing how many BrightHouse employees do an internet search for "BrightHouse Problems", or "Problems with BrightHouse" and find their way to this thread?

 

Keep 'em coming!

 

 

 

Cheers

Lefty

[morrigan54]

It is indeed truly amazing Lefty!

[ant78]

sorry to hijack this thread, firstly hi

Next week ill be half one though my sentence, sorry contract and am i right in thinking i can end my contract with them without any penaltys?

Me and my partner now have better credit ratings and can shop at comet currys etc.

Would i have to arrange to take my LCD tv back to the shop or would somebody come and pick it up?

[Rayden500]

Hi all,

 

I'm new to this forum but would like to say thank you to you all for stopping me in making by the looks of it, a very very bad decision.

 

Let me explain why, due to circumstances beyond my control (i was made redundant in july) work and money has been pretty slim on the ground. And as with everything something always breaks when you dont have the money to fix or replace. I.E our tumble dryer packed up on us and as we dont have a very good credit rating we have been looking elswhere to get money or credit for a new dryer.

 

My wife spotted on the TV a commercial about BH and it sounded ideal. Just what we wanted. We could get a new dryer with no credit checks. Brilliant. However because of the particular search engine i used for BH it threw up a thread from this forum.

 

Being of the inquisitive mind I looked into it and was horrified at what i've read. Hence the reason for this post and a BIG thankyou to you all for stopping me from making what looked like a very big mistake.

 

Thank You all

 

Rayden

[sillygirl1]

Have you tried your local Freecycle list, somebody there might havve a tumble dryer. I got my bed, desk and bedside table from Freecycle... and got rid of various unwanted items through them.

 

At least we have saved you from the horrors of Brighthouse... well done for finding us first.

[Rayden500]

Hi sillygirl1,

 

No I havent tried them yet. Had never heard of them until I read this forum so might give them a try.

 

Thanks

 

Rayden:cool:

[Lefty]

Hi all,

I'm new to this forum but would like to say thank you to you all for stopping me in making by the looks of it, a very very bad decision.

Let me explain why, due to circumstances beyond my control (i was made redundant in july) work and money has been pretty slim on the ground. And as with everything something always breaks when you dont have the money to fix or replace. I.E our tumble dryer packed up on us and as we dont have a very good credit rating we have been looking elswhere to get money or credit for a new dryer.

My wife spotted on the TV a commercial about BH and it sounded ideal. Just what we wanted. We could get a new dryer with no credit checks. Brilliant. However because of the particular search engine i used for BH it threw up a thread from this forum.

Being of the inquisitive mind I looked into it and was horrified at what i've read. Hence the reason for this post and a BIG thankyou to you all for stopping me from making what looked like a very big mistake.

Thank You all

Rayden

Consumer Action Group = 1 BrightHouse = 0

Thanks for the kind words! Appreciated!

Cheers

Lefty

[Rayden500]

Your welcome Lefty,

 

Hopefully more people will come across this forum and take note. I know that not all people have problems with BH but I`m not gonna take the risk. Got too much hassle in my life as it is without the extra hassle lol.

 

Once again thank you to all.

 

Rayden

[FormerWFSemployee]

what do you want people to do spoon feed you all take responsibility for your anctions. dont sign it, pay it on time or deal with the consequences. Simngle mother or not is irrelevant, no one forced you to take the goods!

[havinastella]

what do you want people to do spoon feed you all take responsibility for your anctions. dont sign it, pay it on time or deal with the consequences. Simngle mother or not is irrelevant, no one forced you to take the goods!

 

DO NOT FEED THE TROLL!!

[Lefty]

what do you want people to do spoon feed you all take responsibility for your anctions. dont sign it, pay it on time or deal with the consequences. Simngle mother or not is irrelevant, no one forced you to take the goods!

What do you want people to do? Well, proper english and grammar would be a start!

Sorry, but I am not fluent in gibberish!

Cheers

Lefty

[sunsh1ne]

I think what Former is trying to say is that contrary to popular belief in these forums there are no guns held to peoples heads when they sign for the optional service cover.

 

If you are big enough to sign for it, you are big enough to pay for it. Any questions can be answered simply by picking up the phone or in person at the store. If you are desperately unhappy cancel within 7 days and get your money back.

 

Where is the line of responsibility? The store can only be held accountable so far along the way - at some point the customer made a decision - can the store be held accountable for peoples free will? simple answer - no.

[Lefty]

I think what Former is trying to say is that contrary to popular belief in these forums there are no guns held to peoples heads when they sign for the optional service cover.

If you are big enough to sign for it, you are big enough to pay for it. Any questions can be answered simply by picking up the phone or in person at the store. If you are desperately unhappy cancel within 7 days and get your money back.

Where is the line of responsibility? The store can only be held accountable so far along the way - at some point the customer made a decision - can the store be held accountable for peoples free will? simple answer - no.

Isn't it amazing how many BrightHouse employees do an internet search for "BrightHouse Problems", or "Problems with BrightHouse" and find their way to this thread?

 

Keep 'em coming!

 

 

 

Cheers

Lefty

[sunsh1ne]

No real response to my reasoning then lefty? Or is that because you know i am right?

[Lefty]

No real response to my reasoning then lefty? Or is that because you know i am right?

Hi.

I don't plan on getting into any kind of public disagreement with you. You are absolutely entitled to your views and opinions, as is anyone else on this forum. Your posts are well thought out, and you come across as being very pleasant.

Personally, I think you are (very foolishly) just spinning the company line, and unless you genuinely and honestly believe in what you are saying, your views may simply come across as "BrightHouse damage" control to other posters.

I have answered your other post in more detail.

Cheers

Lefty

PS - Welcome to CAG

[sunsh1ne]

Thankyou for the welcome

I am not spinning any line, this is my oppinion, believe me if my direct colleagues acted the way suggested on many posts here I would have something to say about it! I treat my customers with respect and do my best for them, without blowing my own trumpet customers comment to my manager about my cust service all the time!! (which is nice )

There are clear cases for concern amongst these posts and I have sat here dumbstruck with some cases, which clearly need attention. However not all stores are the same.

What I am saying in my previous post here is not from my work background just common sense!

[mercmad]

Hi to all..

My 1st post today...and wow am I greatful I found your thread!!

 

I would just like to say a "BIG" thank you to all, well especially the helpful comments in NOT taking out any so-called credit with Brighthouse!!

I unfortunaltey got myself into debt a couple of years ago due to a family illness, and am currently 2/3rds through paying it off through an IVA. So as some are aware cannot get credit for anything really!

 

Moved house 2 weeks ago, and as usual something had to break, and it was my fridge/freezer. Borrowing a little bar fridge off a friend..but way to small. Saw the ad on telly the other night and thought......wow bargain, just what I need??

 

You know what, thanks to you guys..." JUST HAVE TO GO SHOPPING FOR FOOD EVERY 2nd DAY" Hahahhaa.

 

I will certainly not be using Brighthouse.

 

As you mentioned earlier Lefty

 

CAG - 2 Brighthouse - 0

 

Thanks again folks!

[mistydog]

Ive been a brighthouse customer for four years and have paid off 2 hp agreements and only ever had one late payment.Now im left with one lcd tv and a laptop,two weeks ago my partner and i was made redundant without any notice and have to claim monies owed off the state.Rang brighthouse to explain the problem but was shocked at the way they spoke to me ,been very friendly before.I was told you cant pay so send them back or they will fetch them,i told them that i wouldnt send them back as i only owe 200+ on the £1400 tv and payed half off the laptop.Everyday since then they fone 5 or 6 times aday none stop telling me they want the goods back and THAT IM ££££S IN AREARS .I wrote to head office reguarding my situation and offered a reduced payment + could they refund the monies ive paid for insurance (damage) because i have contents insurance .but all head office did was fax the letter to the store now the fone calls start again .

 

Been in contact with bh today well they have been phoning all morning,was told take my goods in today they would halt my account till i find another job.YES HALT IT TILL I HAVE THE MONEY TO FINISH PAYING THEM.Asked if i would get the same tv+laptop back ,wouldnt coment,asked if i could have it in writting answer was NO.

Had a reply to the letter i send H/office today regarding all the harisment /service they will look into it but no reply to the reduced payment i offerd .Do i send it back with out getting this in writting ive paid £280 off a £670 laptop ANY ADVICE NEEDED QUICKLEY

[Lefty]

Ive been a brighthouse customer for four years and have paid off 2 hp agreements and only ever had one late payment.Now im left with one lcd tv and a laptop,two weeks ago my partner and i was made redundant without any notice and have to claim monies owed off the state.Rang brighthouse to explain the problem but was shocked at the way they spoke to me ,been very friendly before.I was told you cant pay so send them back or they will fetch them,i told them that i wouldnt send them back as i only owe 200+ on the £1400 tv and payed half off the laptop.Everyday since then they fone 5 or 6 times aday none stop telling me they want the goods back and THAT IM ££££S IN AREARS .I wrote to head office reguarding my situation and offered a reduced payment + could they refund the monies ive paid for insurance (damage) because i have contents insurance .but all head office did was fax the letter to the store now the fone calls start again .

Been in contact with bh today well they have been phoning all morning,was told take my goods in today they would halt my account till i find another job.YES HALT IT TILL I HAVE THE MONEY TO FINISH PAYING THEM.Asked if i would get the same tv+laptop back ,wouldnt coment,asked if i could have it in writting answer was NO.

Had a reply to the letter i send H/office today regarding all the harisment /service they will look into it but no reply to the reduced payment i offerd .Do i send it back with out getting this in writting ive paid £280 off a £670 laptop ANY ADVICE NEEDED QUICKLEY

Hi again.

Y'know, it's hard to keep track when you switch posts! Would have been better (and had more continuity) if you had kept you questions all together.

As I have advised previously, if you feel you should return some items then do so. Only YOU know what your essential items are.

BrightHouse absolutely CANNOT forcibly enter home and repossess their goods without a court order.

You are COMPLETELY wasting your time trying to negotiate with a local store manager. Direct all your communications IN WRITING to head office.

Cheers

Lefty

[DCA-KING]

They only want you to return them because they would need a court order to get them back has you have paid almost half

dont send anything back tell the store you will only deal with head office also state you are not affriad to go to court on the matter has you have offered a reduced payment and with todays crunch a judge would be sympathetic

also state under the communacations act you would like all calls to stop as its harrasment and you will inform the relavent partys only deal in writing

Regards DK