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Monopoly1

Harlands defeated... kind of

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Hi there,

 

First, I'd like to say a massive thank you to everyone running and commenting on this forum. Your suggestions – Slick's in particular – have helped me tremendously in putting to bed what was turning into a very stressful situation I didn't need.

 

Here's how I've managed to see Harlands off and settle in a way I'm happy with.

 

1) I read through absolutely everything thing I could on Harlands in this forum before commenting.

 

2) I had already been back and forth with my previous gym and "Credit Resolution Services" a number of times by email insisting my case to no avail.

 

I had cancelled my gym contract with six months left to go as a result of loss of earnings. (Clearly stated in the gym's terms as a viable reason for cancellation.) The monthly membership was £69.00.

 

Like many others, I sent my letter of cancellation and cancelled my direct debit.

 

I had not paid my final post 30 day's notice payment.

 

3) Several months later, I got the letters I'm sure everyone here is familiar with demanding that I complete payments all the way through to what would have, had I not cancelled, been the end of my contract. A sum of £300+.

 

After a huge amount of back and forth getting nowhere – both parties holding their line as stubbornly as each other – I adapted one of Slick's notes to the following:

 

[A full history restating my case]

 

With that said, I realise that I should have given 30 days notice to cancel my membership before cancelling my direct debit mandate.

 

I am offering to pay a final month's fee of £69.00 to cover the notice period. I will not pay you any administration or cancellation fees – these unlawful and unenforceable.

 

If you confirm in writing that you will accept the amount of £69.00 in full and final settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 7 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

If Harlands/CRS make any further demands for gym fees and/or admin fees, formal complaint will be made to the Credit Service Association without further warning.

 

I will not call your offices for any reason but, if you are willing to accept £69.00 to end the matter, please state in writing your bank details and a reference number I can use to make the final payment.

 

Yours faithfully,

 

[name]

*

 

They quickly got back to accept. I had them confirm twice in writing, sent the payment, and haven't heard from them since (it's now two months later).

 

Hopefully my posting here doesn't lead them to follow up, but for the help everyone here has given me, I'm willing to risk it.

 

I realise many monthly memberships being disputed are a lot less than £69.00 per month, but this demonstrated to me that Harlands seems to have a threshold that if you can cross (giving them just enough to go away feeling like they've got something) they will concede.

 

All of my communication with them was by email. I know it would be preferable to send by post, but I'm far too lazy for that, and if others are the same, better to communicate by email than not challenge the case at all.

 

I hope this write up helps a few others dealing with the same situation, and thanks again for all your help.

Edited by Monopoly1

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Hi Monopoly and welcome to CAG ( or congrats on your first post ) !

 

What gym was this, that cost £69 a month ?

 

Delighted that they agreed to accept your offer, but I'm not sure why. Maybe because is was a decent amount, as opposed to the majority of Harlands cases which are for just £10 or £15 per month.

 

In any event, this is a great result for you.

 

If you can manage any Site Donation, it'll help us stay here helping others to fight their cases with Harlands.

 

:-)


We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Thanks very much, Slick.

 

It was a gym in west London called The Printworks.

 

Donation sent. The very best of luck to everyone dealing with Harlands!

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Hi Mono,

 

Your donation is greatly appreciated.

 

Harlands will soon have to account for their appalling behaviour - I can feel this coming !

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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