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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Lowell Claimform - old very CAT debt


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You still need to respond to their para 1

 

1) the Defendant entered into a consumer credit Act 1974 regulated agreement with Shop Direct under account ref XXXXX

(The agreement)

 

Something along the lines of ......

 

1.Paragraph 1 is noted and it is accepted insofar that I have once held a contractual relationship with Shop Direct.I do not recollect the details nor am I aware of any outstanding balance that the claimant refers to and have therefore sought clarity from the claimant given that that they are the assignee of this alleged debt and have very little knowledge of what they are claiming and do not appear to be able to disclose any further details by way of CPR 31.14.

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Hi Andy

 

Is the following amended defence ok.....

 

1) the Defendant entered into a consumer creditlink3.gif Act 1974 regulated agreement with Shop Direct under account ref XXXXX

(The agreement)

2) the defendant failed to maintain the required payments and a default notice was served and not complied with

 

3) the agreement was later assigned to the Claimant (Lowell Portfolio Ltd) on 16/9/2016 and notice given to the defendant

 

4) despite repeated request for payment the sum of £700 remains due and outstanding

And the claimant claims

(a) the said sum of £700

(b) interest pursuant to s69 county courts act 1984 at the rate of 8% per annum from the date of assignment to the date of issue, accruing at a daily rate of £0.147, but limited to 1 year, being £27.xx

© costs

 

Defence

 

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is noted and it is accepted insofar that I have once held a contractual relationship with Shop Direct. I do not recollect the details nor am I aware of any outstanding balance that the claimant refers to and have therefore sought clarity from the claimant given that that they are the assignee of this alleged debt and have very little knowledge of what they are claiming and do not appear to be able to disclose any further details by way of CPR 31.14.

 

3. Paragraph 2 is denied I have never received any Default Notice from the original creditor nor the claimant

 

4. Paragraph 3 is denied I am unaware of any legal assignment or Notice of Assignment allegedly served over 9 months ago.

 

5. On the 25th June 2017 ( sent by recorded delivery) I requested information pertaining to this claim by way of a CPR 31.14 request and a Section 78 request. The claimant has failed to date to respond to the CPR and remains in default of the section 78 request.

 

6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31. 14, therefore the Claimant is put to strict proof to:

(a) show how the Defendant has entered into an agreement; and

(b) show and evidence the nature of the breach and service of a valid default notice;

© show how the Defendant has reached the amount claimed for; and

(d) show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

7. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31. 14

 

8. As per Civil Procedurelink3.gif Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

9. On the alternative, if the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974.

 

10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

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Do it tomorrow......you dont have to wait until the death (29th)

We could do with some help from you.

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  • 4 weeks later...

Hi All

 

I have received directions questionnaire from Lowell with regards to a settlement/mediation on 7th July.

 

I have also received a notice of proposed allocation to the small claims track/Mediation from court dated 19th July and have till 7th Aug to respond.

 

I have further received a letter from Lowell dated 20th July to acknowledge the receipt of the CPR request which was done 25th June and receipt of the defence dated 28th June.

 

They have stated in the letter that having reviewed the CPR request and that they have directed it to the original creditors (Shop Direct) and waiting their response.

 

They have attached the alleged 'Notice of Assignment' and an alleged letter notifying me that the account was sold to them.

 

They have also stated that that their client is keen to resolve the matter and will consider any payment or settlement proposal and in the event a settlement cannot be reached it is likely that they will be instructed to continue dealing with the claim a defended matter through court.

 

Any advise would be highly appreciated.

 

Regards,

IM

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so you've the N180 - yes to mediation the rest is obv

 

and lowells have done their usual trick of sending their WS early to try and unsettle and intimidate the defendant.

you'll need to scan that ALL UP

to ONE MULTIPAGE PDF please

click UPLOAD

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sorry I thought they'd sent their witness statement too.

ok well get your N180 done

yes to mediation 1 wit you

the rest is obv.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Not got to witness statement stage yet...this is to allocate the claim to track...then directions.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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  • 4 weeks later...

Hi all

 

The mediation directions for the appt has come through and I need to arrange it by tomorrow, one of the points is:

 

- I can confirm that I have enough information about the claim to allow me to enter into negotiations and that I do not require any further evidence from the other party before I can mediate

 

They haven't sent me anything else apart from the last documents I uploaded.... if I answer no to this then I'm not legible for telephone mediation..... what do I do?

 

IM

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thanks Old Cogger, yes I haven't received much of the requested documents in my defence except those in my earlier post.......

 

Why did they send the mediation process so soon if they know they haven't sent the requested documents.... Also in the letter they said they would rather come to an arrangement rather than go ahead with proceedings....

 

Do I just call the mediation line and tell them that I don't have the requested documents from them and the time has lapsed for both the CPR requests?

 

Regards,

IM

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mediation is nothing to do with

nor is it controlled by - the claimant

its a std court process

you simply tell mediation you have not received all the requireddocuments to properly defend the claim

end of

it will fail

and be referred to the court for allocation..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx

 

Thanks for getting back to me, appreciate it.

 

 

I get it why I have to say no to mediation as I haven't got the DN, etc,

only an alleged letter to say they own the debt now

and an alleged letter to say the the debt was assigned

but none of them are on letter headed paper etc.

Please see my previous post with the attached letters. (24th July)

 

Really didn't want to go down the court route..... but it looks like I haven't got a choice....

 

Any advice would be highly appreciated.

 

Regards,

IM

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Mediation is not really supposed to be about what documents they have disclosed or yet to disclose.....disclosure is later in the process after allocation of the claim.Mediation was meant to narrow any differences and try to agree a mutually acceptable settlement without the need of the claim proceeding to trial.

 

Somewhere along the way the Mediation service now ask do you have all the documents to proceed...knowing full well what I have stated above that disclosure only happens last thing before the hearing.

 

So I think its rather a tick box exercise now to please the courts and state that its not suitable for mediation but we tried...and we will get paid for our services irrespective.

 

Irrespective of any documents...if you know you owe the debt and would rather try to reach an agreement without it proceeding further..then try...if you cant at least you tried....but mediation should not be withdrawn because documents are not yet to hand....if you can agree a 5k debt down to 2k and they accept it and withdraw the claim...thats a result.....if they wont accept then it goes to trial...they disclose all the documents at the right stage of proceedings and you lose...you have to pay 5K with costs and get a CCJ on your file for 6 years.

 

 

Worth a go but its your decision.

 

Andy

We could do with some help from you.

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doesn't mean its going down any court route yet..

we've seen 100's of claims left stayed or disc's because of the lack of an enforceable agreement and the other docs you've asked for.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you Dx & Andy for replying, I have to let the mediation team know by tomorrow (Tuesday).

 

I understand that they can't expect me to have all the documents to hand as it's not a full on hearing in court,

 

 

the debt allegedly is £700, if I go ahead with coming to an arrangement then I am in one respect accepting the debt...

.. on the other hand if I let the mediation go and go through a full hearing there is that 50:50 chance that they don't continue

or I end up with more costs and a ccj...

. so confused..

.. this account was only opened in Dec 2015....

 

IM

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lets look at the ODDS here

 

as the A/C was only opened in 2015

then, if they get their act together

then a reconstructed agreement will be acceptable as enforceable

as no doubt too, you signed up online for it, so simply a tick box.

 

however,

they've produced, to date, nothing other than a debatable NOA, ....

 

no statements etc either.

 

the balance, or a large proportion of it will be I expect...

interest on the goods

as I will guess they were on buy now pay later

whereby you had XXmts to pay without Interest, but never met that deadline?

 

have you any ideas yourself , what you ordered and under what terms?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx,

 

The above account is about right of how it happened, but it wasn't interest free, it was on regular monthly payments if I remember correctly until I had my miscarriage and things got difficult...

 

IM

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can you not still access the online VERY account at the website

statements might be a useful tool here...

lets see whats been added?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'll check to see if I can still log on.....

 

IM

 

I can still log on! The last statement it shows is for Aug 2016 but it's just for the outstanding balance same as the claim....

 

IM

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well lets look at a few possibilities here

you indicated last payment was march 2016

were you paying what the y wanted you too

or was it less than required?

 

 

they sold the debt 6mts later in sept 2016

so i'd suspect you atleast 6mts of £24 [2X£12 late/over limit fees]

at their int rate and maybe before

that alone could be worth £200 in negotiations with them at mediation.

 

 

see the point i'm making

 

 

you owe 'something' but that should only be for the goods you have not fully paid for.........

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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posts crossed so download all the statements

what did you order and when?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I can't see no transaction history or full statements just the balance....

 

Yes it must have late charges/over limit charges added clearly..... as the balance is over the credit limit....

 

 

IM

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