Jump to content


  • Tweets

  • Posts

    • Thanks Andy, There will be money left as they own their house. That's why I was thinking it may be cheaper to pay off the debts now, with a discount, rather than in full when the time comes.
    • No hard or fast rules ...if you have referred to it or intend to refer to it and rely on a document as evidence it goes on the list as an exhibit. No you can raise that within your statement but remember that sec 69 is at the discretion of the court a judge may allow the full amount claimed or reduce it to a lower % or none at all. Yes the claimant must serve their N265 on you...any document on theirs that you do not have you can request a copy and then use in your statement. Will it assist your defence ?
    • Hi all, I have previously been helped by the wonderful people on these forums, which helped me out of debt and to a much stronger position that I am in today, for which I am eternally grateful. My debts were all cleared, I now have no debt (apart from a mortgage) and an excellent credit file. I did also show my gratitude with a donation, which even if it helps just one other person out of spiralling debt, it would have been worth it. Sadly, my elderly parents did also run up some debts a few years ago, some through loans and some through credit cards. A few years ago, my father had a medical episode which has left him paralysed on one side of his body and now is confined to a wheelchair, and is pretty much non verbal (he can only manage a handful of words, and gets confused easily). I'm seriously not sure how far any County Court Action would get against him due to his current state, if any of the DCAs were to proceed down that route. Luckily nonw have tried, but can only think that any action would be discontinued by a judge. Before his medical episode he did set up a payment plan with some of the DCAs that were chasing him, which have continused being paid to this day from his bank account. They are literally minimum amounts, but obviously these actions have kept those debts current. However, some of the other debts have since become statutory barred due to the time elapsed since the last COA. My mum does have Power of Attorney over his financial affairs so can act on his behalf, with me as backup if god forbid anything happens to my mum. Their wills are set up for everything to go to the other should either of them pass away, and then to their children upon the passing of both of them, with myself being named as the executor on both of their wills. I have recently been reading up on the role of an executor, and part of the duties is to pay any outstanding liabilities before distributing the remainder of the estate. I have seen, in several instances, of a recommendation of posting about any death in the local newspaper column and the gazette to limit any future liabilities as executor in case of any debts that are unknown to myself. But this does lead me onto the debts I do know about. Am I right in thinking that the current debts that my dad has been making token payments on would have to be repaid in full to the DCAs upon his death? If that is the case, is it worth negotiating a full and final settlement, with a discount, on his behalf now? And with the debts that are statutory barred, am I correct in presuming that they would not need to be paid upon my dad's death as they wouldn't be legally enforcable in court? Thanks in advance for all of your help!
    • Hello AndyOrch For the n265 please would the below list of documents be sufficient ? 1. Pre-Action protocols. Claimant confirmation that they have not complied or have only partially complied (last page of claimants N181 Direction Questionnaire) Dated 16/04/2024 2. Copy of the Lease - Dated 4th September 1998 3. Statement of account (up to 1st Feb 2024) - Dated 20/02/2024 (This shows a slightly different balance to the one included in the Claim form as theirs was only up to 24th Jan 2024) 4. CPR 31.14 Request - Dated 28/02/2024   With regards to the Claimants claim for interest under Section 69 of the County Courts Act 1984 where the amount is incorrectly calculated due to the account balance and also appears to be duplicated, should I list their POC ? Additionally should I include any e-mail exchanges (I don't have all as some went to junk and auto deleted due to an issue with my e-mail account and I was reliant on my phone for seeing e-mails) ? I don't have the last e-mail that was sent prior to the claim being issued. I guess that I can ask the claimant for a copy of this one ? The claimant has refused to action the CPR 31.14 request.  Regarding the Section 20 notices relating to the major works, should I include if we have a copy ? Is there anything else that I should include in the list relevant to our defence ? Will the claimant send us a similar list via N265 ? They did include a Continuation Sheet with their N244 giving a background of the case. Just wondering how we know all of the documents that they will rely on.   As always really appreciate any help and guidance that you can provide.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Scottish Power Switch Objection - Beyond Frutration


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2503 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

This situation now is so ridiculous it is beyond frustration.

 

I initiated the switch process to leave Scottish Power back in February.

This was objected to.

Contacted them to find out why and was advised that incorrect MPAN had been applied for.

Supplied with MPAN.

 

Contacted new supplier with MPAN.

Was the same one they had applied for.

Switch re-initiated.

Objected to again.

 

Phoned Scottish Power to discover reason for this second objection.

Again informed it was because of incorrect MPAN.

Was now advised that supply had a dual MPAN and that first number advised was in fact the secondary number and that a different primary number had to be applied for.

 

Back to new supplier with this info.

After some discussion, questioning and investigation, new supplier advised they were unable to take over the supply unless the second MPAN was de-energised and unregistered and / or the meter changed.

 

Back to SP with this information and a request for them to perform said actions.

After some long discussion which centered mostly around trying to convince them that I do not have electric heating an appointment was made to have the meter changed.

Told a letter would be sent out to confirm.

 

No letter was received so called SP the day before scheduled appointment to confirm.

Rep was unable to access this information nor able to confirm or deny appointment.

Next day no one arrive to perform meter change.

 

Called SP again to complain and ask why.

Rep was unable to answer this question or access the relevant information.

Was put on hold several time while he made enquires with other people and departments.

The last time I was put on hold I was left there for approx 1 1/2 hours before being disconnected.

 

Both emailed and called to voice my complaint and displeasure at the situation.

Receive irrelevant email replies addressed to someone else.

The account is registered in my name only and no one is registered on it, had made contact on my behalf or should be affiliated in anyway with it.

Also received and email addressed to both myself and this other person asking that we ignore the previous message and requesting we provide a letter of authority to allow details to be disclosed to this other name person.

Each of these messages bearing this name were questioned and explanation sought as to who this person was and why they were being linked to my account.

No answer received, only replies that bore no resemblance to the questions asked or the points raised.

 

Various other emails sent and calls made trying to find a resolve, each time in vain and usually with Scottish Power referring to the electric heating in the property. The electric heating I do not have.

 

There seems to be some sort of inability or unwillingness for them to accept the fact I do have electric powered heating as most of their correspondence includes some sort of reference to it and the cycle begins again when I explain that this is not the case.

 

Having received yet another email stating that there is a dual MPAN because of the fact the property had electric heating I sent an email reply and telephoned them.

After spending a good few minutes explaining the situation and making it abundantly clear that I do have electric heating the rep put me on hold.

On picking up the call again the rep began to explain that the meter could be changed but that I would be making a mistake as the cost of my electricity would increase, especially that of my heating.

Not believing I was hearing I stopped him and asked him to explain his statement given that I had not ten minutes previously finished telling him that my heating was not electric powered.

"Oh, I missed that" came the response.

 

At this point I was put on hold again as he went to seek advice.

Returned to the call and advised that someone else would look into this and call me later.

After agreeing a suitable time the call back was confirmed by the agent.

No call received.

 

Sent yet another email complaining of the situation.

Surprised to receive a call from a complain resolution rep.

Short lived was this surprise as, Deja vu, she started to comment on the supply and the electric heating.

Again I had to state and explain this was not the case.

This was met with great resistment and I was even asked whether I was sure as I had to have electric heating.

 

She at this point advised that more investigation would have to be done but the she was finished at three o'clock and would not be returning until the following week.

Told me she would send me an email from her direct address and asked that I send photographs of my electric meter to aid resolve the situation.

Never received her mail.

 

Have sent yet another email of complaint

 

You can see why it is now beyond frustrating.

 

Have passed some of this onto OFGEM.

 

All I want them to do is change the meter to allow me switch supplier.

 

Any suggestion how I can get them to do this ?

Link to post
Share on other sites

  • 2 weeks later...

After sending yet more emails and making more calls I am no further forward.

 

Nonsensical and irrelevant replies received to emails sent.

One phone call received to apologies for delay and ensure "everything possible was being done" and promising a call back 2 days later with an update.

 

Surprisingly enough this call never came and still hasn't despite requesting an update.

 

Cant even check the online complaint tracker as my complaint seem to be linked to an account number not registered to or with my account.

 

Any suggestions what I can try next ?

Link to post
Share on other sites

Hi

There are loads of directors for Scottish Power however, this chap is the head of Retail and Generation so I am assuming he would be the one to escalate to.

 

[email protected]

 

IF he is the correct person, you may get some action. If he isn't, get him to pass on to the correct person. Be aware that most emails are grabbed by the exec staff before he sees them but sometimes the staff will see it as important and pass it on to him.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Guest Mrs Hobbit

I would send him a recorded delivery letter to make sure the matter is brought to his attention. Emails seems to be lost in cyber space between people, but a recorded delivery letter will hold someone in the chain responsible.

 

I would include all copies of emails in this letter of complaint.

Link to post
Share on other sites

Guest Mrs Hobbit

Definitely...this way the letter will go down the chain with a trail, so there wont be any ducking and dodging. I have found this method works best for me and I get a satisfactory resolution smartly, as whoever ends up with it, has to report back up the chain..

Link to post
Share on other sites

  • 2 weeks later...

Finally, some progress.

 

Scottish Power now seem to have accepted what I have been telling them for months, that I don not have electric powered heating, and agreed that meter change is what is required to facilitate a non objection switch to a new supplier.

 

Ah good I hear you cry.

If only so.

 

Having been offered the earliest available appointment of 19th May it was unable to be booked due to a system technical fault.

Their next offering was an appointment for 2nd June.

This offer was accepted by myself and arrangements made for time of work etc.

 

Not surprisingly, I then received communication stating they would now like to move this appointment to the 5th of June.

 

The saga continues.

Link to post
Share on other sites

At least there is some movement on their part. Let's hope they keep the appointment however, I suspect they will turn up on the 2nd.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Lets hope so.

I have responded to their appointment change request in the negative advising that this is not suitable and that I wish to stick with the offered and accepted date of the 2nd.

 

Still to hear from them either way.

Link to post
Share on other sites

  • 3 weeks later...

Success !!!

Despite twice seeking to cancel the appointment due to a lack of engineers in the area and then on the day itself the engineer having been given incorrect details threatening to lead to the job being cancelled, the meter has finally been changed.

 

Pressure, persistence and patience prevailed.

Link to post
Share on other sites

Well done. Is that the end of it or is a complaint still ongoing?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Will now have to restart the switch process to new supplier and see how it goes.

 

Hopefully this time it will go through without objection.

 

Only then will it be truly over and complete.

Link to post
Share on other sites

  • 2 weeks later...

Cool! Well done. Let's hope the switch truly moves properly.

 

I really hate the term 'Goodwill Gesture'. What they really mean is that 'We screwed up so have some money to go away'

 

Once the switch has finally happened, we can mark the thread resolved. Please keep us updated.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Wow, does no one at Scottish Power talk to each other or pass information.

 

Since the meter change I have received several letters that contradict each other.

 

Today, I received two ;

 

  1. One confirming the work completion and what the next stages are re. administering the second MPAN.

  • A second apologizing for the lack of action and progress there has been on my complaint and how they will prioritise the actions needed to solve it.

 

Despite this, the switch so far seems to be progressing.

New supplier has been in touch to say they have began the process and will progress the switch at the end of the cooling off period.

 

Here's hoping.

Link to post
Share on other sites

  • 2 weeks later...

Geez. Is there no-one at SP who can think for themselves!!! Just because the computer says no doesn't mean that is the case.

 

I have to ask again as it's not that clear. Have you sent a written Formal Complaint? Has any verbal complaint been treated as such? How long has elapsed since the first complaint?

 

After 8 weeks with no resolution, you are entitled to go straight to the Ombudsman. While this process will take more time to sort the switching issue out, I can't see SP having a leg to stand on.

 

Do SP give any reason why the switch has been blocked?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...