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    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
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Problems with VODAPHONE and debt collection PASTDUE


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Hello everyone,

I'm hoping that you can help me with a problem that my daughter now has with Vodaphone.

 

In August 2012, she opened a new contract with Vodaphone, via their local store.

This contract was then closed (in store) 2 days later as the sim card didn't work

 

 

she was told by the staff, that there was an issue with that particular sim card and that they would have to close the account and open a new one with a new sim card and new phone number.

She was never given a new contract paperwork with the new sim card.

 

Her first bill arrived and it was £80.00 instead of £39.00.

she went back to the local store and the staff had no clue what to do,

 

 

they rang someone whilst she was in the store, and the person on the other end of the phone had no clue either. Some excuse was made, but nothing was made clear.

 

She also told them that she couldn't access her online account, as she wanted to check why her first bill was so high, and they told her that she would have to wait a couple of days for all her information to be transferred from that first (cancelled) contract to this new one. An easy transfer they said!!

 

She was never able to access her online account, however the phone was working and she was billed erratically for the next 18 months. The bills were always more than they should have been and she was never billed on the same day each month. All the bills were paid by DD.

 

In May 2014, having had enough of the poor (non existant) coverage, she went into the store and asked to cancel her contract. only to be told that she had no contract with Vodoaphone and they had no record of her ever having had a Vodaphone account.

(the person who opened the account in 2012 no longer worked there either)

 

The last bill was sent in May 2014, which was paid, and after that the phone no longer worked. The contract ran out in August 2014.

 

Nothing was heard until the end of 2016 when a letter arrived from Vodaphone demanding £400.00. There was no account number or phone number on this letter that applied to my daughter, so we could not track this on their website.

 

 

They tried to take money from a new bank account (which was not connected ever to the Vodaphone account).

 

now they have passed the account to PASTDUE who are demanding £753.66 or they MAY go to court (blah blah blah).

 

today we found out from my ex husband of 15 years (her dad), that he has been receiving texts from this debt collector on his mobile, asking for my daughter to contact them.

 

 

He has not lived with his daughter for 15 years, his phone number has changed numerous times in this time, he has never had any kind of joint contract or account with her, and these texts started on 22 Feb this year. So far they haven't rung his number and he hasn't replied to any texts.

 

Sorry for the long explanation, but I hope someone can help me with this ridulous mess.

 

Thank you

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I think you need to start off by sending an SAR to Vodafone. Do this straightaway because it takes 40 days to return the disclosure.

 

Keep a note of everything that happens and keep a note of all of the text that are being sent to anybody including your ex-husband.

 

Check your credit file and see if there are any entries placed on it in relation to this problem.

 

Frankly it would be extremely helpful if they did take you to court because that will be a cheap way to get Vodafone into court and to bring a counterclaim at the same time for all the aggravation that they are causing you.

 

Frankly it is unlikely they will take the court – and generally speaking Vodafone never bother. They just get things wrong, wreck your credit file, harass you, bully you – you get the picture.

 

Vodafone are the worst of them all. They are the most complained about mobile phone operator and I have no idea why anybody bothers to risk their peace of mind in credit history with Vodafone.

 

For the moment, I'm not sure if there is anything else you should do until either the DCA really escalate things or you get the SAR from Vodafone. Getting the SAR is extremely important because then you can start to get an idea of what they have got on you and the whole story. Also the credit file entries.

 

Come back here when you get more information. If you have any telephone contact with them then don't do it without having read our customer services guide and implementing the advice there. You've been here since 2007 so you should know that anyway.

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Thank you for your quick response.

 

I did think we might need to SAR them, but as we have no account numbers or phone number for this account I wasn't sure how to go about it. There is a customer ID on the debt coll letter, can I use that for their reference??

 

There has been no phone contact whatsoever, from eith Vodaphone or the debt coll, just the texts to my ex, which seems really odd.

 

I will get onto the SAR immediately and let you know what happens.

Thanks again

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I wouldn't use the customer ID and anyway it probably is not a Vodafone reference number. Giving them a particular ID is likely simply to limit their search for details relating to your account.

 

Best thing to do is simply give them your name, the address at which you were at when the account was entered into and the name of the branch where you set up the account. Accompany the SAR by a cheque in preference to a postal order as it will be easier to keep tabs on the progress of your SAR. After a few days you can check with your bank to see if it has been cashed.

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Just to call your attention to the history of Vodafone on this forum, for a few years we used to have a Vodafone company rep on this forum. Eventually we realised that all he was doing was leading people away from the forum and we would eventually get no idea as to whether some kind of solution had been achieved or on what terms. One thing you can be certain of is that Vodafone would have limited themselves to pretty derisory gestures of goodwill – in the event that they had actually found that they were in the wrong.

 

We also eventually realised that the Vodafone rep was disappearing for long periods of time so that people would come onto the forum expecting to have some contact with the Vodafone customer service desk only to find that they were hanging around wasting their time and nothing was being done.

 

We challenge Vodafone on this and we said to them that we wanted better feedback as to what was happening. Vodafone seem to be saying that it was simply a matter of their resources. We are talking here about a huge international company with enormous resources for this kind of thing and also with an extremely poor reputation for its customer service and its level of complaints. In fact as you may know, Vodafone has been heavily fined by the communications regulator and also features regularly on BBC consumer programmes which investigate regular complaints against it for the way that it treats its customers.

 

Eventually we pointed out to Vodafone that we make no money here and that we were fed up with offering Vodafone a free customer helpdesk when in fact we were getting nothing in return – not even feedback. We proposed that they would pay a fee for using this forum and that this fee might even be returned depending on their performance. Vodafone walked away from us.

 

Vodafone is a serial customer abuser. People should be extremely careful about dealing with this company and certainly on this forum, we see only confirmation of the regular BBC reports and communication ombudsman criticisms.

 

Poor customer service and wrecked credit files seems to be fairly standard for many Vodafone customers. Of course, I suppose that there are lots of Vodafone customers that managed to get through their contracts without any difficulty and in fact go back to Vodafone for a second helping. However, they have been singled out by the BBC and the ombudsman as being the worst of the bunch and frankly when things go wrong Vodafone seem unable to deal with it and that is our experience here.

 

We think that it is important to keep disputes with Vodafone – and any other company – in the public gaze so that people understand what is really going on and also onlookers can understand what the way forward is when they find themselves in the same boat.

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Hi. Sorry to BF for jumping in here but I have a bit to add to his excellent advice.

 

Vodafone do not have their own debt collection arm so they farm them out to a debt collection company. The DCA are usually acting on behalf of VF and haven't purchased the debt. This can be ascertained by looking at the letter from PastDue and see whether it says 'our client'

 

When VF sell the account it normally goes to Lowells who try to issue court claims and from the ones I have seen, they back out nearer the court date due to a lack of paperwork.

 

Basically what this means is that you deal with VF and not PastDue except maybe to tell them that the account is in dispute and not to bother you until the dispute is concluded.

 

As well as sending the SAR as BF recommended, I would be starting a separate complaint. I suggest sending them individually and by Signed For delivery.

 

VF may ask you to fill in their dedicated form. This is not required. You can use a template (modified by you) to ask for ALL data they hold.

 

The address for the SAR is:

Privacy Team (Data Protection)

Vodafone Limited

Level 2, Vodafone House

The Connection

Newbury

Berkshire

RG14 2FN

 

For complaints just write to the Customer Relations Manager at the same address.

 

Vodafone Limited

The Connection

Newbury

Berkshire

RG14 2FN

 

Hope that helps

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  • 1 month later...

Good Afternoon all...

 

After your good advice a SAR was sent to Vodaphone

 

Today we recieved a letter from them......

 

Basically, they have told us that they cannot supply my daughter with the information that she requested as they say that she has not sent them proof of her identity, and that they cannot ensure that the information is being disclosed to the correct individual! They have returned the £10 payment and have assured her that they will respond with the information as soon as she sentds proof of her ID..

 

Odd that they had no problem passing her information on to Past Due who have still been contacting her and her father via text and email, (an email address that Vodaphone have never been contacted on!)

 

So, my question is, what are the next steps? Do we send them proof of ID?

 

Thanks in advance for your help.

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I'm afraid this is standard practice for VF. They hope by discouraging her she won't bother getting the data. They did this with me even though I supplied two forms of ID (driving licence and passport) which should have been plenty.

 

You will have to send them more proof than already sent. Photocopies of important items. Driving Licence, Passport, Bills in her name (council tax is a good one)

 

While companies have to be very careful of disclosing data to the wrong person, Vodafone go into overkill mode. They have already communicated with her at the address she lives at so why need more proof. Delaying tactic?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Looks like Vodafone applying the data protection game. Quite happy to abuse data protection obligations when it suits them – but all of a sudden very interested in becoming superefficient when they think that otherwise it will put them at some kind of disadvantage.

 

You can play it two ways. You can challenge them and think about bringing an action into the courts or you can provide them with some proof.

 

If you challenge them in the courts, it would delay everything and of course you will end up paying a court fee and you will probably six months down the line before they start to be sensible.

 

If you supply them with the proof of identity then at least you can move on to the next step. You can then store this up as an extra piece of anger when you get the information you want and hopefully it will add to your sense of vengeance and ambition to get a proper settlement out of them.

 

Once again, this is another reason to avoid Vodafone. Vodafone are a poisonous company and basically run by pretty stupid people who seem to think that as long as they carry out the company's wishes then everything is all right.

 

They have lost sight of customer care.

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Thanks to you both....

 

Right, they've sent a very nice form for her to fill out, asking for her name, address, Vodafone account number etc. So, we'll fill this out and send them the ID they are asking for. I'm quite happy to drag this out if they want to play silly games.

 

As it took them nearly a month to respond, it seems like delaying tactics to me.

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I suggest that you include a letter with the form pointing out that you are doing this only in the interest of expediency that you consider that their request is unlawful and that there is no provision for it under the Data Protection Act. Tell them that you will be making this part of your general complaint once the data you need has been received.

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