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    • Creditors Name / Brand Acct Ref POD Balance Received (£) Claim Admitted (Y/N) Cabot Financial IVA 33749505 642.90 Y Cabot Financial IVA 35707961 8,162.07 Y Direct Legal Collections Q5180215 0.00 N Direct Legal Collections Q5185144 0.00 N Ee 157920642 0.00 N HMRC VAS JN434119D 0.00 N Lantern UK IVA M6152941 284.68 N Lloyds Bank IVA 6288 2,692.00 N Lloyds Bank IVA 30963530231568 5,596.00 N Lowell Financial 300092756 1,014.00 Y Lowell Financial 294767660 228.00 Y Lowell Financial 274783943 1,538.00 N Lowell Financial 241096338 1,343.68 Y Lowell Financial 280654617 22,446.00 Y Lowell Financial 264807132 1,189.00 Y Lowell Group 263221038 246.00 Y Perch Capital E0QZ6R22 0.00 N Zopa IVA E04E25C3B7434C8361 0.00 N Total Unsecured Creditors 58,978.33 Total SOA Claim 58,692.00 Fees and Costs £ £ Fee Type Proposed Approved Nominee Fee 1,900.00 1,900.00 Supervisor Fee 1,750.00 1,260.00 Disbursements 0.00 31.00 Adjournment Fee 0.00 0.00 Dividends Approved Dividends at first MOC (p in £) 8.87 Revised Estimated Dividend  (p in £) 8.83 Total Dividends Paid to Date (£) 276.29 Dividends Paid to Date  (p in £) 0.78 Case Details Income and Expenditure Reviewed N Arrears (Y/N) N Value of Arrears (£) 0.00 Current Balance at Bank 185.72 No. of Months Arrears 0 Original Duration of IVA 60 Payment Break Agreed (Y/N) N Current Duration of IVA 60 Breach Notice Issued (Y/N) N Subject: Request for Settlement Proposal Due to Changed Circumstances   I am writing to discuss the current status of my Individual Voluntary Arrangement (IVA), now in its 36th month. Following a recent income and expenditure review with a debt charity this morning, it has become clear that my financial situation has deteriorated significantly, making the continuation of the agreed monthly repayment of £140 unfeasible.   The primary reason for my financial hardship remains the ongoing health challenges faced by my two Sons, which have necessitated frequent hospital visits and medical care since 2017.    As a result, my employment opportunities are limited, and I am self-employed with Uber Eats to accommodate their medical appointments, hospital stays, and monthly infusions.   It is crucial to highlight that pursuing Debt Relief Orders (DRO) or bankruptcy would not yield any additional funds for creditors, as I reside in rented accommodation and possess no other assets or savings.   Furthermore, I do not foresee a change or improvement in my circumstances in the foreseeable future due to the long-term nature of my children's health conditions, and the health issues I am now suffering for to the stress of this IVA.    I have faithfully maintained my IVA payments for 36 months without missing a single installment. Regrettably, my situation has become increasingly untenable, leading to depression, anxiety, and suicidal thoughts related to the financial strain of the IVA.    To avoid defaulting on payments, I have resorted to borrowing money from friends and family, resulting in a further deterioration of my health and consequently even more debt which is definitely not the solution I expected from you.   Based on my recent income and expenditure assessment, I am currently experiencing a monthly deficit of approximately £650 due to the escalating cost of living. Therefore, I respectfully request that you propose an early settlement to my creditors, based on the payments made to date, taking into consideration the exceptional circumstances surrounding my children's health and my own mental well-being. My wife too is unwell and unable to work leaving me to look after them all with zero support from the government or council.    If it is not deemed appropriate to request an early settlement, I will have no alternative but to cancel the IVA and manage my creditors directly.   Additionally, I must convey my dissatisfaction with the service provided by Creditfix, to whom I have been referred from Hanover. The level of service at Creditfix has not met acceptable standards, and I feel confused and unsupported throughout this process. Despite my worsening situation, Creditfix has shown little interest in understanding my circumstances and instead has pressured me to increase payments. Your last email requesting modification and an increase in payments clearly demonstrated to me that you have no interest or concern for my family or my welfare and are our solely to get what you as much as you can, giving zero regard to my situation.    Lastly, I want to clarify that I have exhausted all avenues of financial support, and I do not have any friends or family who can lend me further funds to cover the outstanding amount on the IVA.   I appreciate your understanding and assistance in this matter. Please advise on the next steps and provide any necessary documentation to facilitate the negotiation of a settlement with my creditors.   I have attached a copy of my latest income and expenditure form that I completed this morning that shows how struggling I am right now and can't afford to pay this any longer.    Thank you for your attention to this urgent matter. I eagerly await your response.   Yours sincerely,
    • No because telling a story in your statement chronologically it would be out of run sequence. 
    • I have just sent my IVA company the following letter in going to wait to see it credit fox accept my request to put to my creditors or request to accept payments so far as my full settlement but I suspect credit fix will try they're best to avoid that happening - I'm confident the credited will agree but getting credit fix to agree is another story.    I have today sent them the following letter and if they don't accept I'll stop the agreement and ignore and on that instance plese help me clear all my issues guys as I'm sure I'll need lots of help to get the likes of lowell and Cabot of my back.    I do know that most thus debt was taken out around 2009 and 10 and some in 2015 meaning the original debt are all. Over 6 years for sure and I hope you guys can guide me how to deal with them now  firstly below is a list of all the creditors with amounts and some are duplicate and then followed by the letter I just sent to iva company 
    • I see CEL accepted all the stuff about you being a genuine customer and offered to settle the matter for £20. What was your logic for refusing their offer of settlement? I'm not saying you were wrong, we have plenty of cases where motorists have quite rightly told the PPCs where to stuff their £20 offers.  Just interested in your reasons for making the decisions you have been making about your case.  
    • Because its not connected to this claim.....Ideally if you had received the claim you would have requested information pursuant to CPR 31.14 and a CCA request for the agreement. DSAR only reveals your personal data held which would be minimal with the this claimant. You can leave it in if you desire but it adds no weight to your statement.   .
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CRS/ Harlands


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Hi all

 

First time poster

but like a lot of people on here I have started to receive emails/ phone calls from CRS with regards to my Xercise4less membership cancelling- sorry in advance for the long post, wanted to give as much background as possible!

 

 

Any help on how to approach this situation would be welcome!!!

 

I moved out the area of my X4L after finishing uni , and admittedly didn't cancel the membership for a few months,

 

 

I was switching from a graduate account to a different bank account I was looking through my DD and saw that £9.99 had still going out of my account to Harlands.

 

 

i sent a cancellation request on 28.11.16 giving my most up to date address, and citing that my reason for cancelling the membership was moving out of the area.

 

I had no correspondence about this membership, apart from a confirmation email from the gym about my cancellation, until my parents received a letter at my home address on the 8th February saying

 

" Your membership remains in arrears despite previous letters being sent to you, and as a result our fees totally £102.50 have been added. Therefore your account balance now stands at £207.47"

 

Obviously alarmed at this,

I rung the number on the letter and said that I have confirmation of my cancellation of my membership, and was asked to forward this over. I did so, and heard nothing back until February 16th when I received an email from CRS.

 

 

In this email they said that they had thought I had not given notice, but now that they have proof that I did they had knocked off £9.99 from my account and that I now only owed £197...

 

They said I should have made a final payment on 25th December, but that payment had not been made as my account was in arrears.

 

 

Now following this, I looked in to the bank account ( one that I no longer use but was paying in to monthly to clear my overdraft) and I can see that at the time the DD was refused.

 

 

I get that I am at fault here,

but still not happy with the additional £197 fees or the lack of correspondence before the initial letter.

 

 

If I had received anything before this I would have sorted straight away, especially if all I owed was two months of membership fees!

 

I replied explaining that firstly this was the first correspondence I had received from CRS or Harlands about my account and also that I did not understand where these additional fees have come from.

 

Since then I have received a breakdown of fees on my account that included x2 membership fees, x3 admin fees, recovery fees and trace fees! All in line with various clauses in my 'agreement' ( Assuming this is the gym contract)

 

As well as this they told me they sent letters to my previous address in Newcastle Under Lyme ( even though when I cancelled my membership I provided my most up to date address)

 

I have since replied to the email asking for a copy of the contract where these clauses have come from, and have also forwarded the cancellation confirmation from the gym with my reasons for leaving and my updated address on there- waiting for a reply- will update when this comes through.

 

Just wondering what I should do for the next step.

I don't want my credit score to be affected, and don't want any action taken against me.

I am now getting daily phone calls or texts from CRS.

 

I'll happy pay the x2 months membership fee I am owed, but not happy to pay for the remaining fees- especially the 'trace' fee when I have provided the correct address to contact me, but not sure what the legal implications would be

 

Any help really appreciated here!

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moved to the gym forum

go read lots of threads here you'll soon get the idea

 

 

they cant trash your credit file so forget that.

and you should be ringing them either

a DCA is not a bUILIFF

THEY HAVE NO SUCH LEGAL POWERS.

 

 

YOU SAY YOU MOVED

WERE THERE dd'S TAKEN AFTER THAT DATE?

opps sorry caps

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Be and welcome to CAG

 

No time to go through your entire post just now but please confirm :-

 

1. Date you got email confirmation of your cancellation.

 

2. Date the last DD was paid to Harlands.

 

3. What did you tell X4Less when you sent the cancellation request.

 

Ignore all comms from Harlands/CRS for now, until we've considered this fully.

 

:-)

We could do with some help from you

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Hi Be and welcome to CAG

 

No time to go through your entire post just now but please confirm :-

 

1. Date you got email confirmation of your cancellation. - 28/11/16

2. Date the last DD was paid to Harlands. - 25/11/16

3. What did you tell X4Less when you sent the cancellation request.- Told them I was moving away from the area

Ignore all comms from Harlands/CRS for now, until we've considered this fully.

 

:-)

 

Hey, confirmation of all above :) So do you think I should ignore them? I'll happily pay the two membership fees but the others just seem so made up! Thanks for your help!

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Hi Be,

 

1. Can you confirm what the email confirmation from X4Less said.

 

Do NOT speak to anyone about this by phone again. Not the gym, Harlands/CRS, The Zinc Group or Spratt Endicott. Stay OFF the phone from now on.

 

I suspect you need to offer to pay £9.99 for the final month's fee that was NOT paid by the bank DD in December.

 

As long as they continue to write to your parents' address, that's fine as you'll know what they're up to.

 

Read other threads here and you'll see how others are dealing with Harlands/CRS.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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