Cycle woes

[mrbigjase]

Hi,

I obtained a bicycle through my company's Cycle to work scheme,however after about six months the rear right side seat stay snapped.

The cycle provider replaced the frame.

Then last week I noticed a crack in the new frame,in the exact same spot.

 

I'm not sure I want yet another new frame,

 

I've paid this bike off in full

Do you think I'd be best asking for a refund,or a suitable new replacement,but different model?

 

Thanks

[BankFodder]

This is an extraordinary story – but given the experience with the same make, I'd be tempted to move on and find a different make. Can you tell us the manufacturer of the bike please.

[mrbigjase]

Giant..its a revolt 2,gravel bike(just a road bike but built a bit stronger)but I only use it for commuting and road cycling about 900 miles per frame

[mrbigjase]

The frames have a lifetime guarantee,but I don't fancy having to take it in every 6 months

[Guest]

it is presumed the provider is an authorised giant

their warranty seems to say replacement, or at their discretion something else different (equivalent or better) or refund.

if it is an inherent issue with that particular frame, then cld try argue for something different or refund.

otherwise, maybe legal recourse if they are not accommodating?