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    • Sorry to ask, but I know I had SB template on PC, but can't find it. Also any search for template\SB letter takes me back here.  Any help to get to SB letter would be appreciated. I know I used it on a car HP co that wouldn't honor my FCS refund and after 6 years came threatening ( or rather their DCA). Worked a treat. Thanks in advance
    • Received this letter today after all this time !! Doesn’t sound like just a threat any advice please  Thanks  Photo.pdf
    • Good evening. Hoping to keep this short and concise. Any help really appreciated! Sent originated from council tax in 2019.  I moved address for a new career 240miles away in December 2019 and have lived here ever since.  A distant friend resides at previous address.  A CCJ was filed regarding this debt in January 2020 but no correspondence was received my end or at the old address.  Move forward to this year; early April I learn of a letter received from Bailiff - Notice of Enforcement dated 13/03. Stated I had ten days to settle a payment/payment plan or £75 will be added after ten days from 13/03 and bailiff instructed to visit.  Obviously I was unaware of this letter till well after the time period passed. Attempted to contact Dukes via email but zero response. Asked for breathing space in order to check the original debt with the respective council (I wasn’t awarded a week of Housing despite being on UC for a short period due to a contract date given by the old employer).  29/04 a note was left at the old address stating a bailiff had visited. New balance £310 more than original outstanding.  I’ve since contacted both the council and the bailiff agent to state I’m more than happy to settle the original debt over a payment plan but at this stage they will not remove the fees despite all correspondence not being sent to me and obviously me only seeing them much later than one would have expected.  Tried live chat today with the company and firstly was told the fees will remain because I spoke to the enforcement agent - I have never spoken to him/her.  secondly told the fees would remain because “I tried to use their web chat service to complete an income form” - I have zero recollection of doing this and I also wonder if it’s another tactic? any help on where I stand with the fees added would be incredible. Thank you
    • the evidence you have from Mercedes is perfect. simply write to both the finance company and the dealership that sold you the car, stating under the consumer rights Act 2015 should a fault appear outside of 6mts, it's for the consumer to prove the fault was present at time of sale. Please find enclosed a copy of said report from Mercedes at XXXX stating quite clearly that the windscreen was replaced on Date , some xxx months/years BEFORE my purchase on DATE. there is a bill to pay of XXX to XXX , i expect you to sort this out between yourselves , i am not liable for this. something upon those lines anyway.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PCN Greenwich Shopping Park, Charlton - Smart Parking Ltd


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As you have appealed to Smart then you should appeal to POPLA as this then costs Smart parking money.

 

Your appeal is quite simple,

 

 

" the terms of the contract offered to you by way of an advertisement on the web site and by the signage at the site was not breached as this allows for 3 hours parking.

 

 

The claim that there was a breach because it was a match day is simply incorrect because there is no definition of what a match day is in the contract nor a list of when these days are anywhere.

 

 

If there was a planning Consent issue such as with the Sainsburys car park at Selhurst Park then Smart Parking should be obliged to produce this as evidence of a variation of the offered and accepted three hour limit.

 

 

Any variation that is not part of a planning approval is an unfair term under the Consumer Contracts Regs because there was no pre-contract information regarding this matter and the offer was by way of a distance contract so the information is required by law or the contract is unenforceable"

 

. Common sense would dictate that if the claimed breach refers to a Charlton FC home match

then it would be blindingly obvious that the arrival time and the time for the vehicle was actually parked was outside the playing time of any likely match so it cannot be said that this rule is anything other than a deterrent

rather than an actual offer of terms designed to be accepted and so any claim would be an unfair penalty clause and again unenforceable.

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  • 3 weeks later...

YOU ONLY EVER REFER TO YOURSELF AS THE REGISTERED KEEPER, NEVER IDENTIFY THE DRIVER.

TBH it doesnt really matter about POPLA, the idea of appealing to them is to waste Smart Parking's money as they have to pay for your appeal. By all means try but the code wont work so send the appeal through the post.

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  • 2 weeks later...

too late for POPLA now.

You say they called a member of your family? how did they call them and was that person the registered keeper of the vehicle? If not then you need to complain to the ICO about that flagrant breach of the DPA. You should also write a complaint to the BPA about the same.

If you want help you must be specific about what has happened.

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the Beavis case is mostly irrelevant but they love to quote it to frighten you nto thinking that they are invincible.

Now, if your sister is getting these letters she should complain tot he statutory authority that oversee debt collection and other financial companies, the Financial Conduct Authority. Also there is aanother body that sets out the guideleines for debt collection activity so another complaint to them as well Finally a complaint to the ICO for the misuse of her personal data. Once that ball is rolling she may wish to let the numpties as DR+ that she intends to sue them for mususe of her personal data as she is not the person they are after and she doesnt even own a car etc. The B's wont admit their errors though but hoefully the regulatory bodies will at least poke them and tell them to behave.

 

Lastly you must read the other threads here. You would then not ask about DR+ or about using emails. NO NEVER EMAIL THESE PEOPLE it only gives them a method of harassing you for free.[

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