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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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Lowell Claim form - old CAT 'debt'***Claim Discontinued***


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no that's the notice of assignment

 

 

so as I though no DN

that's fatal to any claim

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they will ask have you received all the required paperwork

you say NO

mediation will fail

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Do I need to explain what exactly I haven't received? So glad you checked that over for me or I'd have never known they hadn't sent it, I just assumed the documentation provided was all they had needed to send to me.

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nope

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Had my mediation today, Lowell wanted the full amount in monthly instalments.

 

I explained I hadn't received some of the relevant documentation from them relating to the debt, was asked to elaborate but asked if I was required to and they said no.

 

So I left it at that and said that if Lowell want to proceed with the small claims then so be it.

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you didnt tell em did you the DN was missing?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

No I just said a relevant piece of documentation was missing and they asked me what that was, I said am I obliged to tell you and if I'm not then I'd rather not say. They said I didn't have to but did press a little on what it was but I remained tight lipped.

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strange it got passed the mediators questions at the start

did they not ask you first if you had everything to allow mediation...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

No that's what I thought was weird too, even when I said I hadn't received all documentation she said well what do you want me to do? She didn't seem to grasp the fact that it was an issue and still continued to try to get me to settle with Lowell.

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  • 3 months later...

Hi guys, it's been a while but today I got a general form of judgement order come through, it says that a preliminary hearing will take place next month.

What do I have to do now? In all honesty I'm terrified, I've never been to court and I have no idea what to say or do. It says the hearing should last 15 minutes.

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Is it a Case Management Conference to discuss directions or have you already had them by way of your Notice of Allocation?

We could do with some help from you.

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On my notice of proposed allocation it just states it's now a defended claim, its suitable for small claims and then there was the small claims questionnaire I had to fill in. Bar for that all I've had is the mediation phone call which was ended as I stated I didn't receive a copy of the default notice.

Not sure if either of those bits of info are what you were asking about but all this paperwork just really confuses me :(

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I would look again at your Notice of Allocation very carefully ...most posters dont bother to read past mediation and miss the directions which they must comply with by certain dates.

 

The directions would be disclosure of all documents and you and the claimant submitting a witness statement by given dates.

 

If your satisfied there is nothing on your Notice re trial date or directions then its safe to assume its a Case Management Conference were the directions will then be set.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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All the form mentioned was what I mentioned in my last post, then attatched was the directions questionnaire which I filled in and sent off.

 

 

I've not had any further documentation from the court since I had my mediation phonecall.

 

Is there anything else I can do?

I uploaded defence as previously mentioned further back in this thread but never mentioned any suspicions I have regarding some of the things I was sent

I.e the blank document sent to lowell by shop direct,

the mismatched date of my first opening my account

and lastly they didn't send me the original DN.

 

Is that stuff I can mention when there?

Feel so confused by all of this and like I'm out of my depth in all honesty.

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On my notice of proposed allocation it just states it's now a defended claim, its suitable for small claims and then there was the small claims questionnaire I had to fill in. Bar for that all I've had is the mediation phone call which was ended as I stated I didn't receive a copy of the default notice.

Not sure if either of those bits of info are what you were asking about but all this paperwork just really confuses me :(

 

All the form mentioned was what I mentioned in my last post, then attatched was the directions questionnaire which I filled in and sent off. I've not had any further documentation from the court since I had my mediation phonecall.

 

Different courts issue different process...the Notice of Allocation is numbered N159 (see below) which you have not yet received?

 

http://wbus.westlaw.co.uk/forms/pdf/cpf00139.pdf

 

So you have had the following (see below).....nothing more?

 

https://www.moneyclaimsuk.co.uk/PDFForms/N149A.pdf

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Excellent so its a Case Management Conference 15 mins as per my post #114.Nothing to worry about its an informal meeting and the DJ will discuss how to move the claim forward given mediation failed.

 

He may allocate it there and then with directions....insist that he orders all paperwork to be disclosed.

 

Once you get your Notice of Allocation we can take it from there.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Informal meeting..take a copy of your defence and any CCA/CPR requests and responses.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Will do

Worried my defence is basic as I only sent an edited version of what was suggested on here.

 

Also do I mention that I wasn't sent a copy of the DN?

 

 

And my suspicions about some of the documentation provided or do I wait until the proper hearing for that?

 

Thanks for all your help so far.

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Claim has not been allocated to track yet...claimant has not been ordered to do or disclose anything...take the full version of your defence...not sure why you only submitted an edited version without rereading your thread.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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.thanks for your reply I'm just about to go on to the mcol in a min and get this sent off. I'll make the amendment that you sent too. Would appreciate it if you could have a quick butchers at what I've typed just to make sure it's ok , I have put a few brackets of info on parts I was a little stuck with)

 

Will this be enough defence sent off for now? As I'm unsure what else I can do thus far......thanks so much for your help so far though ��

 

Particulars of Claim

 

1) defendant entered into consumer credit act agreement with shop direct acct no: xxxx

2)defendant failed to maintain required payments and default notice was served and not complied with

3) agreement was assigned to claimant 05/2015 and notice given to defendant despite repeated requests for payment the sum of £2.5k (rounded up) remains due and outstanding

 

claimant claims,

A) said sum of 2.5k

B)interest pursuant to s69 county court act 1984 at rate of 8% per annum accruing at daily rate of £0.49p but limited to one year being £180

C) costs

 

 

Proposed Defence

 

 

The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

1 .Paragraph 1 is noted. I have had an agreement in the past with Shop Direct but do not recall the account number referred to by the claimant and have sought clarity by way of a section 78 request

 

2 .Paragraph 2 is denied I do not recall ever receiving any Default Notice from the original creditor nor the claimant

 

3 .Paragraph 3 is denied I am unaware of any legal assignment or Notice of Assignment allegedly served over 2 years ago.

 

On the 17/01/2017 (sent by recorded delivery) I requested information pertaining to this claim by way of a CPR 31.14 request and a Section 78 request. The claimant has partially responded to the CPR 31.14 but has failed to date to respond to the CCA section 78 request and remains in default.

 

3.It is therefore denied with regards to the Defendant owing any monies to the Claimant and therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

4.As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

5.On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974.

 

6.By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

 

what do you mean by only an edited version of the above????

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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